This research investigates the relationship between leadership and internal customer satisfaction, also called employee satisfaction in this document. The research is conducted within an automotive manufacturer situated in the province of Gauteng, South Africa. The Service Profit Chain forms the foundation on which this research is based as it suggests that the various factors within the service delivery system of an organisation ultimately affect the success of an organisation. From the Service Profit Chain, it is established that a factor that affects employee satisfaction is the leadership within the organisation. The Full Range Leadership Development Theory provides the backbone for analysing the leadership style of each manager by using the Multifactor Leadership Questionnaire. The company’s employee satisfaction model provides the theoretical construct against which the employee satisfaction of the managers’ subordinates is measured using the company’s employee satisfaction questionnaire. Information was gathered from the managers who rated their leadership styles as they perceived it; and from their respective subordinates who rated the managers’ leadership style as they perceived it and also their satisfaction as employees as they perceived it. Data obtained from each instrument, for the respective managers, was then statistically analysed. The reliability of the data could not be proved for some of the factors of the 2 research instruments. However, this research found a statistically significant relationship between transformational leadership and some factors of employee satisfaction, albeit a weak relationship. The null hypothesis was rejected and the alternate hypothesis accepted. A statistically significant relationship exists between leadership style and employee satisfaction levels within an automotive manufacturing organisation.

Two of the post apartheid elections held in South Africa (1994, 1999) have been used as mechanisms to analyse and assess the extent to which the country’s transition from apartheid to a democratic dispensation is succeeding or not. The primary analytical focus of the 1994 and 1999 elections has revolved around the nature of the party system and voting behaviour. Basically, contestation has arisen over two primary and related issues: the dominance of the African National Congress (ANC) weighed against the weakness of opposition parties and the implications that this development has for effective democratic consolidation. Also, whether voting decisions based on divisive racial and ethnic identities that underlie electoral contests are pervasive enough to derail the process of democratisation. Generally, the primary conclusion has been that the unfolding pattern of South African electoral politics indicates sufficient grounds on which to doubt the prospects for effective democratic consolidation. This dissertation engages these debates with particular reference to the 2004 elections. In contrast to this pessimistic view of the prospects of successful democratisation in South Africa it upholds through an analysis of the 2004 elections the view that there is insufficient empirical evidence, to conclude that South Africa’s democratisation process is imperiled. It maintains that although there are problems related to the to the nature of the party system and some elements of voting behaviour there is enough countervailing evidence revealed by the 2004 election results that this does not present a substantially serious threat to the prospects of South Africa attaining a democratic society.

South Africa is an arid country and its growing population is putting freshwater resources under increasing pressure. Natural salinization of freshwater systems is being exacerbated by anthropogenic influences. The National Water Act (No. 36 of 1998) stipulates the need for an ecological Reserve, that quantity and quality of freshwater needed to protect freshwater ecosystems while allowing sustainable use of freshwater resources. Water guidelines do exist in the form of the South African Water Quality Guidelines (DWAF, 1996) and more recently, Jooste and Rossouw (2002) compiled benchmark values for water quality variables marking the boundaries between ecological health classes in the 4-category classification system. Predominantly international toxicity data were used to compile the guidelines and the benchmark values. In addition, there is a paucity of chronic toxicity data nationally and internationally. This thesis showed that it is statistically possible to derive protective chronic endpoints for salinity from acute toxicity data through extrapolation. The Acute to Chronic Ratio (ACR), Two-Step Linear Regression (LRA) and Multi-Factor Probit Analysis (MPA) extrapolation methods were investigated to derive chronic toxicity data from acute toxicity data. The authors of LRA and MPA recommend associating a time independent LCx value in the range of LC0,01 to LC10 with a Predicted No Effect Concentration (PNOEC). In addition to published methods, this thesis studied the possibility of equating a time independent LC50 value and subjected to a safety factor of 5 (LRA LC50/5), to the PNOEC. Extrapolated chronic toxicity data where the toxicants are NaCl and Na2SO4 were derived for indigenous South African macroinvertebrates. NaCl and Na2SO4 are salts associated with salinisation in South Africa. In addition, a chronic salinity toxicity test protocol for an indigenous South African aquatic macroinvertebrate was designed and chronic toxicity test were performed using NaCl and Na2SO4 as toxicants. The experimental chronic toxicity data produced were used to validate results from the acute to chronic extrapolation methods. Extrapolated chronic toxicity data were inputted into Species Sensitivity Distribution curves, and concentrations that were predicted to protect 95 % of species (PC95) were compared to the sub-lethality benchmarks proposed by Jooste and Rossouw (2002) for NaCl and Na2SO4. This study concluded that the LRA LC50/5 extrapolation method is the most protective and accurate and proposed that LRA replace the ACR method in future guideline development for inorganic salts.

This paper deals with an analysis of the discursive accounts of Eastern Cape white commercial farmers on the subject of Democracy. Drawing on the theoretical perspectives of Social Constructionism and Discourse Analysis – which view individuals’ accounts of their realities as produced and informed by their particular social and historical context – the paper seeks to provide an analysis of the content of, and rhetorical strategies within the participants’ accounts and explanations. Such accounts of the social, historical and political circumstances in which Eastern Cape commercial farmers find themselves are thought to provide valuable insights into the manner in which the process of democratisation has been received by members of the agricultural sector. Data collection was conducted via brief, audio taped, semi-structured interviews. The participants were all white men and women, living in a commercial farming region of the Eastern Cape Province. Responses to the interviews were subjected to the Discourse Analytical procedure advanced by Ian Parker. Analyses reveal that participants are critical of the notion of democracy; utilize specific rhetorical and argumentation strategies; make use of notions and techniques of ‘Othering’; and subscribe to a colonial / patriarchal ideology which attempts to idealize pre-democratic South Africa. These findings illustrate what is in many ways still an ongoing political and ideological struggle in the rural regions of the country.

Conduct Disorder (CD) is a repetitive and persistent pattern of behaviour in which the basic rights of others or major age-appropriate societal norms or rules are violated. It is one of the most common problems in South African schools, particularly in those that are poverty-stricken. The child who participated in the study lived in the shelter that was for homeless and disadvantaged children. He attended at Amasango School where the majority of children in the shelter attended. There were many conduct-disordered children in the shelter and the school, particularly in the school. They disrupted classes making in difficult for teachers to carry out their education activities. The aim of this study was to draw on the standard procedures of the CBT in order to design interventions that would be effective in reducing aggressive behaviour in an adolescent who had CD Adolescent-Type and who lived at the shelter. This case study evaluated the effectiveness of a multi-modal CBT programme in a 16 year-old Black male who had been displaying aggressive behaviour for about a year. The treatment consisted of 23 sessions and included teacher counseling, contingency management, self-control and self-instructional training. The treatment was evaluated qualitatively by means of interviews with the child and teacher and quantitatively by means of repeated applications of behaviour checklists completed by the teacher. The results showed a decrease in the client's aggressive behaviour and an increase in prosocial behaviour. The client ultimately ceased from all aggressive behaviour towards his peers and this outcome was sustained during his last two months in therapy.

No description available.

The media today are under pressure from various fronts including governments, businesses as well as cultural interests. In the developed world, this pressure that led to the emergence of a new form of journalism that puts the demands of the market at the forefront. This commercial oriented journalism gives priority to articles that attract mass audiences like entertainment while it downplays information that promotes debates that is necessary for citizens to be able to have a voice on the issues that affect them. And since participation and discussion are cornerstones of a democratic process, market-driven journalism undermines democracy because it narrows down the forum for debate. As a result, active citizens are turned into passive observers in society. Although several studies about this phenomenon have been done in the western world, the same is happening in Africa because the media face similar challenges as in the West; challenges of globalisation and media conglomeration facilitated by the rapid advancing technology. This study, which is informed by political economy and market-driven journalism theories, notes that the media in Uganda are also faced with these challenges. The study is focused on Uganda’s only independent newspaper, The Monitor. The findings indicate that market-driven journalism is taking root at the expense of journalism that promotes citizenship and debate such as political reporting and opinions. For example, there has been an increase of entertainment, sports and supplement articles in The Monitor as compared to declining political reporting and opinions. More so, investigative reporting has dwindled over the years at the expense of increasing use of press releases. This is because entertainment and sports articles can attract big audiences that the newspaper needs to sell to advertisers. Advertisers are important because they provide financial support to the newspaper. However, in a country where democracy is in its formative stages, public information is necessary not only for citizens to make informed decisions but also to spur economic as well as social development.

An increased emphasis is being placed on ethics in Information Systems. An investigation of: the relevant literature which highlighted the growth of, and importance in understanding the moral philosophies which underlie Computer Ethics; and the official curricula recommendations that have increasingly and consistently recommended inclusion of courses describing the Social, Professional and Ethical responsibilities of Information Systems Professionals; and informed by the observations from two empirical Studies that showed the extent of unethical behaviour, and how this behaviour is diminished in those who have received formal tertiary level education resulted in a proposed new course module on Ethics in Information Systems. The module follows a sandwich-approach whereby two stand-alone modules are conducted on either side of integrated Computer Ethics content within the rest of the curriculum.

It is clear that scientists are now only beginning to comprehend the complexity of transdermal drug delivery. Elucidation of the biochemical composition and functioning of the intrinsic diffusional barrier of the stratum corneum has prompted investigation of chemical and physical means of enhancing the percutaneous penetration of poorly absorbed drugs. Chemical enhancers that aid absorption of co-administered moieties are currently believed to improve solubility within the stratum corneum or increase lipid fluidity of the intracellular bilayers. Alternatively,the use of ionto- or phonophoresis may facilitate the absorption of some drug molecules by physical alteration of the barrier. The role of penetration enhancer inclusion in topical formulations has been well documented and will undoubtedly, in the future, permit the delivery of broader classes of drugs through the stratum corneum.

This article explores the use of the pragmatic marker well in a large corpus of the discourse of non-mother tongue speakers of Xhosa English, which is a sub-variety of Black South African English. A brief overview of discourse markers in general and of well in particular is provided, and the problems they pose to linguists in terms of difficulties in defining their syntactic, semantic and pragmatic properties are examined. After a brief description of the nature of the corpus of Xhosa English on which the study is based, and of the methodological approach which was followed, the rest of the article focuses on a fairly detailed exposition of the overall trends in contextualised uses and procedural meanings of well in the corpus, along with examples. Some (limited) parallels are drawn between the use of well in XE and other English corpora, in order to highlight the problems experienced by L2 learners in acquiring discourse markers.