Made available in DSpace on 2016-12-12T20:32:01Z (GMT). No. of bitstreams: 1 DISSERTACAO - ALEXANDRINA.pdf: 623898 bytes, checksum: 5d198d1473d6a49f4dcb85bde29939e2 (MD5) Previous issue date: 2005-12-14 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / It demonstrates to the current form of the relationship between Wiest Sistemas Automotivos and its customers. Search to know the satisfaction degree how much to the given services and leaving of these opinions tool model elaborates on-line objectifying to improve the relationship with the customers. The present work suggests the tool adoption on-line to facilitate the communication with customers in a plant of automotivos components. The competitiveness of the companies presents fort linking with the quality of the relationship with the customer. To compete in real time she is necessary to endow the company with ways that allow to know and to become related of form each more efficient time with the customers. It discourses on the information technology which is seen as the communication facilitator making possible the capacity to plan and establish links through feedback systems providing the interactiveness and conectiveness between the institution and the client. It analyses the marketing relationship as the successful key to achievement, and mainly the clients faithfulness. / A competitividade das empresas apresenta forte ligação com a qualidade do relacionamento com o cliente. Para competir em tempo real é preciso dotar a empresa de meios que permitam conhecer e relacionar-se de forma cada vez mais eficiente com os clientes. O presente trabalho sugere a adoção de ferramenta on-line para facilitar a comunicação com clientes em uma fábrica de componentes automotivos. Demonstra a forma atual do relacionamento entre Wiest Sistemas Automotivos e seus clientes. Busca saber o grau de satisfação quanto ao serviços prestados e à partir destas opiniões elabora modelo de ferramenta on-line objetivando melhorar o relacionamento com os clientes. Discorre sobre a tecnologia da informação ser vista como a facilitadora de comunicação possibilitando a capacidade de melhor planejar e estabelecer vínculos por sistemas de feedback propiciando a interatividade e conectividade entre ela e o cliente.

The goal of this final thesis is to evaluate the performance of chosen CAM software in robotic deburring of cast parts while using external tool. For this purpose, an analysis of program’s functions was carried out and toolpath-making strategies were compared. The most appropriate strategy for mentioned technology was chosen based on this analysis. The generation of a toolpath was described on the example of real part from automotive industry. In order to simulate real machining process, a model of workspace was created, proper tool with spindle was selected and a method of clamping the workpiece was designed. A postprocessor was created, and so was the robot program, after successful simulation, as a foundation for possible practical test. PowerMill software proved to be not very suitable for this kind of machining application, mainly because of high amount of time consumed during the whole process. So the original idea of replacing classical on-line programming with this software is not advised.