Submitted by PPG Ci?ncia da Computa??o (ppgcc@pucrs.br) on 2018-10-09T13:24:12Z No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) / Approved for entry into archive by Caroline Xavier (caroline.xavier@pucrs.br) on 2018-10-09T17:12:07Z (GMT) No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) / Made available in DSpace on 2018-10-09T17:16:23Z (GMT). No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) Previous issue date: 2018-03-27 / This research aimed to investigate task documentation in Software Crowdsourcing, more specifically, in the TopCoder platform. It also aimed to identify the elements that should be considered in the documentation of a task in this kind of software development. This research is of importance when considering that a Task is the component that links the other components of the software crowdsourcing model, which are: the Buyer, the Platform, and the Crowd. It is the task that expresses the Buyer?s need to the crowd members. We followed a qualitative research approach and conducted a Case Study with newcomers in Software Crowdsourcing and a Field Study with industry professionals. Data was analyzed using the Content Analysis technique. We found that, for the Case Study novices, the documentation of the task had a secondary role in the task selection. However, the need of a clear documentation become more relevant during the development of the task given that this is the moment that the instructions within the documentation need to be decoded by the developer and turned into a solution to be later submitted to the platform. For the Field Study participants, the most relevant elements related to the documentation of a task were how clear the description of a task is and their prior knowledge about the task content in order to influence its selection. Inspired on our studies? results, we propose a model for task documentation in TopCoder. We believe this model will likely aid the description of tasks in software crowdsourcing and will, as a consequence, help crowd members in their task development journey. / A presente pesquisa teve como objetivo investigar a documenta??o das tarefas disponibilizadas na plataforma TopCoder e os elementos que devem ser considerados na documenta??o de uma tarefa em Software Crowdsourcing. Esta investiga??o torna-se relevante na medida em que a Tarefa ? o elemento fundamental de liga??o entre os demais elementos do modelo de Software Crowdsourcing (Contratante, Plataforma e Multid?o). ? a Tarefa que expressa a necessidade do Contratante para os membros da multid?o. Assim, para o desenvolvimento desta investiga??o foi adotada a abordagem qualitativa, por meio de um Estudo de Caso com novatos em Software Crowdsourcing e de um Estudo de Campo, com profissionais da ind?stria. Para a an?lise e interpreta??o dos dados foi aplicada a t?cnica de An?lise de Conte?do. Como resultado desta pesquisa, constatou-se que no Estudo de Caso a documenta??o da tarefa teve um papel secund?rio quando os participantes selecionavam as tarefas. Entretanto, o papel da clareza da documenta??o surge com maior for?a durante a execu??o da tarefa, uma vez que ? neste momento que deve ser decodificada a instru??o da documenta??o a fim de realizar efetivamente a tarefa e submet?-la ? plataforma. Para os participantes do Estudo de Campo, os elementos mais relevantes referentes ? documenta??o das tarefas foram a clareza na descri??o da tarefa e o conhecimento sobre o assunto tratado pela tarefa. A partir dos resultados obtidos ? proposto um modelo de documenta??o de tarefa a ser utilizado na plataforma TopCoder. Acredita-se que com o mapeamento dos elementos identificados na pesquisa e a proposta de um modelo de documenta??o para a tarefa ser? poss?vel aprimorar a descri??o das tarefas e consequentemente as entregas realizadas pelos membros da multid?o.