The principles of Total Quality Management (TQM), initially designed to effect continuous improvement in the business sector, have been successfully applied in educational settings. Hence, this study was undertaken to explore educator participation in the implementation of a TQM Strategy at selected academically underperforming secondary schools in the Moses Kotane Area to address shortfalls. A literature review on TQM provided a conceptual framework for the empirical inquiry. Special attention was given to the role of educators in TQM implementation. The empirical study used qualitative research methods to explore the use of TQM in fifteen schools selected by purposive sampling. Observation, document analysis and focus group interviews were used to gather data. The findings indicate that educators regard TQM as an improvement tool; however, they hold negative and positive views about TQM. Finally, recommendations were made to enhance the implementation of TQM in underperforming secondary schools in the Moses Kotane Area.

M.Ing. / The management of quality in companies has become more and more strategically important over recent years. The emphasis on quality is vital to managing projects and achieving excellence in today’s global economy. Modern petrochemical construction project management has incorporated quality management principles and initiatives in their activities. The Quality Management System is used to ensure that the project will satisfy the requirements for which it was undertaken. Improving project quality in construction requires consideration of culture within the project environment that is often associated with miscommunication and fragmentation. The focus of the thesis is to examine how quality culture can improve the quality in organisation and influence the implementation of Quality Management System in construction industry. The dissertation will comprise of extensive survey of the local academic literature and South African press reports concerning state of construction industry. A questionnaire conducted amongst professionals working in petrochemical industry is aimed to determine the impact of organisational culture on the successful implementation of quality management systems. The objective of this dissertation is to identify inefficiencies and possible improvements that can be achieved in current quality management systems. The dissertation concluded that an improvement in the quality management and quality of construction can only be achieved if quality is embedded in the entire operational and managerial processes of its organizations. The thesis recommends that the South African construction industry would benefit from the development of quality culture that fosters deeper human relationships to improve quality management.

by Chan Chun Wai. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 128-137). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.ix / PREFACE --- p.x / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.6 / Definition of Terms --- p.6 / Definition of Quality --- p.6 / Definition of Total Quality Management --- p.7 / "Comparison of Quality Management Approaches of Deming, Juran and Crosby" --- p.9 / Deming's Approach to Quality Management --- p.9 / Juran's Approach to Quality Management --- p.10 / "Crosby,s Approach to Quality Management" --- p.11 / Evaluation of Quality Management Frameworks --- p.12 / International Quality Standards --- p.12 / The Deming Prize --- p.14 / The Malcolm Baldrige National Quality Award --- p.15 / Selection of Quality Management Framework --- p.17 / Past Research on the Malcolm Baldrige National Quality Award Criteria --- p.20 / Chapter III. --- THE CONCEPTUAL RESEARCH MODEL AND RESEARCH HYPOTHESIS --- p.23 / The Conceptual Research Model --- p.23 / Research Hypothesis --- p.25 / Chapter IV. --- RESEARCH METHODOLOGY --- p.34 / Research Design --- p.34 / Questionnaire Design --- p.34 / Identification and Selection of Measurement Items in the Questionnaire --- p.34 / Measurement Method --- p.37 / Pretest and Refinement of the Questionnaire --- p.38 / Data Collection --- p.39 / Respondent Characteristics --- p.41 / Adjustment of Industry Effect --- p.44 / Chapter V. --- STATISTICAL ANALYSIS --- p.48 / Analysis of Construct Reliability --- p.48 / Analysis of Validity --- p.49 / Content Validity --- p.50 / Construct Validity --- p.51 / Analysis of Structural Equation Model --- p.51 / Analysis of Overall Model Fitness --- p.53 / Analysis of Measurement Model --- p.54 / Analysis of Structural Model --- p.55 / Path Analysis --- p.56 / Hypothesis Testing --- p.58 / Chapter VI. --- REFORMULATION OF THE MODEL --- p.67 / Chapter VII. --- DISCUSSION --- p.72 / The Measurement Model --- p.72 / The Structural Model --- p.78 / Chapter VIII . --- CONCLUSION --- p.89 / TABLE 1-25 --- p.92 / FIGURE 1-6 --- p.122 / BIBLIOGRAPHY --- p.128 / APPENDIX --- p.138

by Chew Chun-Ho Albert. / Includes questionnaire. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 65-66). / ABSTRACT --- p.ii / TALBE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.v / LIST OF TALBES --- p.vi / ACKNOWLEDGEMENTS --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Hong Kong's Investment in the Southern China --- p.2 / The Quality Issue --- p.3 / Research Objectives --- p.5 / Chapter II. --- LITERATURE REVIEW --- p.6 / Background of Total Quality Management --- p.7 / Definition of TQM --- p.7 / Words from the 'Quality Gurus' --- p.8 / Key Success Factors of TQM Adoption --- p.11 / Quality Movement in Hong Kong --- p.16 / Quality Movement In China --- p.18 / Chapter III. --- RESEARCH METHODOLOGY --- p.19 / Literature Review --- p.19 / Questionnaire Survey --- p.19 / Questionnaire Construction --- p.19 / Data Collection --- p.20 / Chapter IV. --- RESEARCH FINDINGS --- p.22 / Questionnaire Survey --- p.22 / Company Description and Background Information --- p.22 / Status of TQM Program --- p.27 / Implementation and Maintenance of TQM Program --- p.29 / Limitation of Questionnaire Survey --- p.35 / Chapter V. --- DISCUSSION --- p.36 / Chapter VI. --- RECOMMENDATIONS AND CONCLUSION --- p.41 / APPENDIX 1 QUSTIONNAIRE --- p.45 / APPENDIX 2 LIST OF PARTICIPANTS --- p.49 / APPENDIX 3 SUMMARY OF QUESTIONNAIRE RESPONDENTS --- p.52 / APPENDIX 4 PROFIT-SHARING PROGRAM -JOHNSONVILLE EXAMPLE --- p.61 / BIBLIOGRAPHY --- p.65

Thesis (Ph. D.)--University of Oklahoma, 1997. / Includes bibliographical references (leaves 119-127).

Diss. (sammanfattning) Linköping : Univ., 2002. / Härtill 5 uppsatser.

Thesis (M.B.A.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf [453-455]).

Thesis (M.B.A.)--University of Hong Kong, 1994. / Includes bibliographical references (leaves 87-89).

Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references.

Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 62).