Thesis (M.Hous.M.)--University of Hong Kong, 2004. / Also available in print.

Thesis (M. Hous. M.)--University of Hong Kong, 2006.

Thesis (M.P.A.)--Kutztown University of Pennsylvania, 2004. / Source: Masters Abstracts International, Volume: 45-06, page: 2964. Typescript. Abstract precedes thesis as 2 leaves (iii-iv). Includes bibliographical references (leaves 94-97).

Thesis (M.Sc.Admin.)--Faculty of Commerce and Administration, Concordia University, 1998. / "May 1998" Includes bibliographical references (leaves 101-104). Available also on the Internet.

Thesis (M. Hous. M.)--University of Hong Kong, 2007.

Thesis (Ed.D.)--University of West Florida, 2003. / Title from title page of source document. Document formatted into pages; contains 117 pages. Includes bibliographical references.

Made available in DSpace on 2015-03-03T11:52:45Z (GMT). No. of bitstreams: 0 Previous issue date: 2014-07-25Bitstream added on 2015-03-03T12:07:04Z : No. of bitstreams: 1 000805587.pdf: 812202 bytes, checksum: 052d3f3c687b0987ae211e9c1538b62b (MD5) / Em meio às mudanças no ambiente corporativo global, a atenção dada à qualidade vem crescendo e ganhando cada vez mais importância e hoje ela é um pré-requisito para uma gestão eficaz e competitiva e para melhor se ajustar a essa realidade muitas organizações têm desenvolvido a qualidade com assessoria de consultoria. Diante disso, este trabalho tem como objetivo verificar o grau de satisfação de organizações de Estado de São paulo com os serviços de consultoria em certificação de Sistemas de Gestão de Qualidade em ISO 9001, identificando seus aspectos positivos e oportunidades de melhoria. A principal contribuição deste trabalho está no fato de ir a fundo ao desempenho das consultorias em implantação de ISO 9001 segundo o ponto de vista da organização contratante do serviço. Foi feito uso de survey com a elaboração de um questionário por meio do qual foram coletadas informações sobre variáveis como Comprometimento de Alta Direção, Desempenho da Consultoria e Dificuldades na Implementação da ISO 9001, entre outros. Foi evidenciado pelas organizações que as empresas de consultorias externas têm suficiente experiência na execução de suas atividades, desenvolvem seu trabalho dentro de um prazo que atende as necessidades dos clientes a um preço que entendem ser justo. Por outro lado, podem melhorar os serviço customizando-o às necessidades do cliente e definindo melhor a experiência do projeto em seu início. Outra contribuição deste trabalho para o conhecimento sobre Sistemas de Gestão de Qualidade é o fato de revelar estatisticamente que há forte relação entre Melhoria Contínua e Gestão de Fornecedores, mais especificamente sua qualidade / Quality has become more and more important in business environment, facing a number of changes that frequently take place. It is a qualifer criteria, not more a order-winner. Therefore, some organizations look for consultant services in order to get a world class quality level. This study aims to identify strengths and improvement opportunities in consulting services for implementation of ISO 9001 Quality Management Systems in companies located in São Paulo, Brazil , in sorted industries. It main contribution takes place in the deeper analysis on the consultant performance from the hiring organization's point of view. The research was performed on a survey with a questionnaire and the findings are that consultants are skilled enough and might have developed the cerification process within a proper time line at a reasonable cost, however some flexibility is still needed from customer's perspective, in addition to more expectation clarification from the beginning . An additional finding out from this study that contributes to the current knowledge about Quality Management is the strong statistical relationship between continuous improvement process and supplier management, within quality aspects in particular

The purpose of this research is to understand the state of art of total quality management in Hong Kong Hotel Industry and to develop a model of business excellence to help monitor and guide hoteliers in search of excellence. With this in mind, a preliminary study was conducted to understand the concepts, management practices, barriers to their implementations and future plan that are pertinent to total quality management. Founded on Kanji's Business Excellence Model, the Business Excellence Model for Hong Kong Hotel Industry is developed, tested and applied using survey data from 28 members of the Hong Kong Hotels Association and the questionnaires are mainly responded by directorates of the hotels. To compliment the business excellence study, over 2,400 interviews were made from guests of 62 hotels to set up a customer satisfaction index for Hong Kong Hotel Industry. A full-scale study on customer satisfaction for three international and two Asian hotels is included as a case study. Five critical success factors are identified in the preliminary study and they are People Management, External Customer-Satisfaction, Teamwork, Internal Customer-Satisfaction and Leadership. Under staffing is the major barrier to the hotel's implementation of TQM in terms of both frequency and degrees of difficulty, and the approach believed to be short-lived gimmicks or fads comes second. The customer satisfaction survey 1999 reveals that Customer Satisfaction is mainly influenced by both Expectation and Perceived Quality. This, perhaps, gives the hoteliers the starting points for improving their customer satisfactions. Contrasts between the two groups of hotels in the case study reveal that the Asian group outperforms the International group of hotels in all the five dimensions of the Customer Satisfaction Model for both sexes and for both ethnic groups of White and Chinese. This indicates that the difference is something fundamental, perhaps in their quality cultures, quality initiatives and, most importantly, leaderships.

The thesis is concerned with the implementation of Total Quality Management principles in a construction company in the United Arab Emirates. Three case studies regarding the progress of TQM implementation in the concerned company are highlighting successes, failures and difficulties, and are assessing results through the review of Key Performance Indicators set by the organisation. Progress in TQM implementation is externally confirmed by recognitions granted by a governmental TQM award body. Critical Success Factors, as identified through Total Quality Management literature review, are reviewed in the light of the TQM implementation experience of the company considered, and recommendations and guidelines for similar organisations are drawn from this experience.

The research project explores the effect of empowerment to schools. All stakeholders should be empowered for improvement of quality education and school effectiveness. Two groups of schools were identified, that is, low performing and high performing schools. The aim of this research is to investigate why some schools performed better than others. The purpose of research is to prove that effective schooling can take place through empowerment and that school management can be successful where there is high commitment. The qualitative research method was employed. It refers to research that elicits participant's account and meaning, experience or perceptions. It also produces descriptive data in the participant's own written or spoken words. To gather empirical data, the following research methods were employed; literature study and focus group interview. The following categories emerged: -  Discipline  Lack of commitment and motivation in the learning environment  Management leadership styles applied in schools  Lack of support / Educational Studies / M.Ed. (Education Management)