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171	Delivering quality service to customers through total quality management systems in service organizations with particular reference to public schools in Limpopo Province Kwetepane, Lesetja April January 2010 (has links) Thesis (MBA) --University of Limpopo, 2010 / Quality has always been a central concern in education. Parents are ready to pay more for the best value for their money, in order to give their children the quality education. The South African education system seems to have very sound policies, but one wonders if they are well implemented, and whether customers do in deed get what they expect (customer satisfaction) from the process. The Department of Education department introduced Integrated Quality Management System in 2003 as a strategy to be used in order to improve the quality of education and improve on the performance of educators in the country. The provincial department of education‟s attempts at implementing Integrated Quality Management System since early 2004 have not been without problems; however, more especially after the signing of the Agreement on the Occupational Specific Dispensation, there has been some uncertainty about the current status of Integrated Quality Management System. The purpose of this research is to investigate the extent to which service organisations such as public schools in Limpopo Province particularly in the Mankweng cluster deliver quality service as expected by their internal and external customers. Total quality management School management and organisation 371.200968 Education, elementary - South Africa Total quality management in education
172	An analysis of the baldrige quality philosophy within the State of Ohio's Department of Education Reid, Maurice Clifford, January 2008 (has links) Thesis (Ph. D.)--Ohio State University, 2008. / Title from first page of PDF file. Includes bibliographical references (p. 188-193).
173	Quality services in the Inland Revenue Department / Chat, Yiu-tong, Vincent. January 1998 (has links) Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 97-99).
174	From the chef's table : a case study on the TQM journey of the largest inflight caterer in Hong Kong / Hong, Wai-fong, Kuby. January 1998 (has links) Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references.
175	Total quality management in Hong Kong bank / Chow, Chi-yang, David. January 1998 (has links) Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references.
176	Issues of inter-departmental cooperations in the provision of quality service in corporate banking / Ng, Wing-hong, Ringo. January 1996 (has links) Thesis (M.B.A.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf 76-79).
177	Quality management in Hongkong telecom : effects & effectiveness / Lau, Ting-fai, Keith. January 1996 (has links) Thesis (M.B.A.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf 57).
178	Total quality management in education : a Hong Kong case study / Ngan-Barton, Fan, Evelina. January 1994 (has links) Thesis (M. Ed.)--University of Hong Kong, 1994. / Includes bibliographical references (leaves 211-223).
179	Implementing quality policy and ISO 9000 / Yeung, Siu-ming, Paul. January 1900 (has links) Thesis (M.B.A.)--University of Hong Kong, 1992.
180	Total quality management in education a Hong Kong case study / Ngan-Barton, Fan, Evelina. January 1994 (has links) Thesis (M.Ed.)--University of Hong Kong, 1994. / Includes bibliographical references (leaves 211-223). Also available in print.

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