Spelling suggestions: "subject:"total quality management -- china"" "subject:"total quality management -- shina""
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Evaluation and implementation of service quality (TQM) in (Royal) HongKong PoliceMa, Hok-hon, Leonard., 馬學漢. January 1997 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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A case study on the application of total quality management in a localgarment manufacturerLam, Chun-choy, Isaacs., 林俊才. January 1997 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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Review of total quality management in a major Hong Kong aircraft engineering companyLo, Wing-tung, Joey., 盧永通. January 1996 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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Striving for excellence: a study of total quality management and its applications in enhancing the value ofshopping centres in Hong KongTam, Chi-chung, Clayton., 譚志聰. January 2004 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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A study of the effect of quality and productivity improvement practices on company performance in selected China industries.January 1998 (has links)
Chang Yir Lirng. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 97-102). / Abstract also in Chinese. / ABSTRACT --- p.ii / ACKNOWLEDGEMENT --- p.iv / TABLE OF CONTENTS --- p.v / LIST OF TABLES --- p.ix / LIST OF FIGURES --- p.xi / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.6 / Chapter II. 1 --- Definition of Terms --- p.6 / Chapter II. 1.1 --- Definition of Quality --- p.6 / Chapter II. 1.2 --- Definition of Total Quality Management --- p.8 / Chapter II.2 --- Long-term Quality Strategic Planning --- p.8 / Chapter II.3 --- Quality Management in China --- p.9 / Chapter II.4 --- Quality and Financial Performance --- p.11 / Chapter II.5 --- "Comparison of Quality Management Approaches of Deming, Juran, and Crosby" --- p.13 / Chapter II.5.1 --- Edward Deming's Approach --- p.13 / Chapter II.5.2 --- Joseph Juran's Approach --- p.14 / Chapter II.5.3 --- Philip Crosby's Approach --- p.15 / Chapter II.5.4 --- Comparison of Quality Management Approaches --- p.16 / Chapter II.6 --- Evaluation of Quality Management Frameworks --- p.18 / Chapter II.6.1 --- International Quality Standards --- p.18 / Chapter II.6.2 --- The Malcolm Baldrige National Quality Award --- p.20 / Chapter III. --- "RESEARCH QUESTION, CONCEPTUAL CONSTRUCT AND RESEARCH HYPOTHESIS" / Chapter III. 1 --- Research Question --- p.21 / Chapter III.2 --- Research Hypothesis --- p.22 / Chapter IV. --- RESEARCH METHODOLOGY / Chapter IV.1 --- Research Design --- p.25 / Chapter IV.2 --- Conceptual Constructs --- p.26 / Chapter VI.3 --- Questionnaire Design --- p.28 / Chapter IV.3.1 --- Identification and Selection of Measurement Items in the Questionnaire --- p.28 / Chapter IV.3.2 --- Independent Variables --- p.28 / Chapter IV.3.3 --- Dependent Variables --- p.30 / Chapter IV.3.4 --- Measurement Method --- p.31 / Chapter VI.3.4 --- Translation --- p.32 / Chapter VI.4 --- Construction of measurement items for constructs of Quality Management --- p.33 / Chapter VI.5 --- Data Collection --- p.39 / Chapter V. --- HIGHLIGHT OF FINDINGS / Chapter V.1 --- Respondent Characteristics --- p.41 / Chapter V.2 --- Company Demographics --- p.44 / Chapter V.2.1 --- Company Size --- p.44 / Chapter V.2.2 --- Employees Turnover Rate --- p.45 / Chapter V.2.3 --- Company Sales Last Year --- p.45 / Chapter V.2.4 --- Number of Years Established --- p.46 / Chapter V.2.5 --- Employees Involved in Quality Improvement Activities --- p.46 / Chapter V.2.6 --- Other Company Information --- p.46 / Chapter V.2.7 --- Customer Perception of Company Performance --- p.49 / Chapter V.3 --- Quality Performance --- p.51 / Chapter V.3.1 --- Percent of Items Defective --- p.52 / Chapter V.3.2 --- Internal Waste and Scrap(%) --- p.52 / Chapter V.3.3 --- Returns and warranty --- p.52 / Chapter V.3.4 --- Rework costs --- p.53 / Chapter V.3.5 --- Training and development expenditures --- p.53 / Chapter V.4 --- Financial Performance --- p.54 / Chapter V.4.1 --- Last year's net profit --- p.54 / Chapter V.4.2 --- Last year's return on assets(ROA) --- p.55 / Chapter V.4.3 --- Past three years' return on assets(ROA) --- p.55 / Chapter V.4.4 --- Past three years' sales growth/decline --- p.55 / Chapter V.5 --- Quality Improvement Techniques --- p.56 / Chapter V.5.1 --- Formal Approach to Quality Improvement --- p.56 / Chapter V.5.2 --- Separate Quality Department --- p.58 / Chapter V.5.3 --- ISO 9000 Certification --- p.58 / Chapter V.5.4 --- Application of Quality Improvement Techniques --- p.60 / Chapter V.5.5 --- Quality Improvement - Understand and Specify Customer Requirements --- p.64 / Chapter V.6 --- Productivity Improvement Techniques --- p.66 / Application Of Productivity Improvement Techniques --- p.71 / Chapter VI. --- STATISTICAL ANALYSIS AND DISCUSSION / Chapter VI.1 --- Analysis of Construct Reliability --- p.73 / Chapter VI.2 --- Analysis of Validity --- p.73 / Chapter VI.2.1 --- Content Validity --- p.73 / Chapter VI.2.2 --- Construct Validity --- p.74 / Chapter VI.3 --- The Regression Model --- p.75 / Chapter VI.4 --- Quality Performance --- p.76 / Chapter VI.4.1 --- Items defective --- p.79 / Chapter VI.4.2 --- Waste and damage as % of sales --- p.80 / Chapter VI.4.3 --- Returns and warranty --- p.80 / Chapter VI.4.4 --- Inspection cost --- p.81 / Chapter VI.4.5 --- Rework --- p.82 / Chapter VI.5 --- Operating Performance --- p.83 / Net profit as % of sales --- p.83 / Chapter VI.6 --- Financial Performance --- p.87 / Chapter VI.6.1 --- Last year's net profit as % of asset --- p.90 / Chapter VI.6.2 --- Sales growth in last year --- p.91 / Chapter VI.6.3 --- Sales growth in past three years --- p.91 / Chapter VII. --- CONCLUSION --- p.93 / Chapter VII.l --- Conclusion --- p.96 / Chapter VII.2 --- Limitation --- p.96 / BIBLIOGRAPHY --- p.97 / APPENDIX --- p.103
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Quality in residential property management: an evaluation of total quality management in private propertymanagement sectorTsang, Lai-shuen., 曾麗旋. January 2009 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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A study of quality management in enhancing the property management service in Hong KongLui, Lok-kwan., 呂樂君. January 2004 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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Implementation of total quality management in view of recent changes: a case study of Urban 21st CenturyIntegrated TQM Model in the Hong Kong private property managementsectorLeung, Yun-chuen, Jeff., 梁潤全. January 2004 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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An evaluation of the effectiveness of total quality management in the Hong Kong private property management sectorLi, Wing-yee, Renee, 李穎儀 January 2003 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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Total quality housing management for private housing sector in Hong Kong梁永佳, Leung, Wing-kai. January 2002 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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