M.Ing. (Engineering Management) / The survival of organisations during the recent recession in South Africa and the rest of the world forced them to eliminate unnecessary expenditure, ineffective personnel and processes. The drive towards maximum project success became essential in order to survive. The researcher identified a concern within a technical team in the Transnet Freight Rail (TFR), a major rail based transport company. The research problem as identified is: That project teams are compiled randomly or by availability of personnel which promotes possible project failure and not by competency and without regard to team role efficiency. The researcher decided to investigate the influence of compiling a project team where the team members function within their preferred team roles. It was found that the Belbin Self Perception Inventory (SPI) is an effective instrument to determine the preferred team roles of project team members. This study is a qualitative one. A literature study supported the fact that employing team members in their preferred team roles does make a noticeable difference to the productivity of individual team members and the team. A failed project was identified within the TFR technical team. The Belbin SPI instrument was used to determine the preferred team roles of all the team members for the chosen project. The actual team roles performed by every member in the chosen project were determined by means of an interview with the team leader. The data obtained from the SPI was compared with the interview data and it was found that three of the four team members involved in the chosen project were not employed within their preferred team roles. This lead to a conclusion that, should the team members have been employed in their preferred team roles, their project would have been much more likely of being successful. This study points the way to a further quantitative study where the possibility of predicting project success could be investigated.

D.Phil. / The strategic change process that the South African Transport Services, South Africa's largest transport undertaking, had to undergo with its transformation into Transnet Limited in April 1990, was one of the most extensive any undertaking in South Africa had yet to go through. Central to the change process was the transformation of the company from an "undertaking of the State" to a commercialised/privatised entity. The process is characterised by three phases viz. deregulation, commercialisation and possible future privatisation. This discontinuous change process affects every aspect of the company, in particular the Human Resource processes thereof. Against this background an extensive theoretical conceptualisation of change management was devised from a modernist perspective. A model was developed describing the WHY, the WHAT, the HOW (process and micro-dynamics) and the WHO of the change process. Human Resource Management was identified as Human Resource Provision, Human Resource Maintenance, Human Resource Development, Labour Relations, Equal Opportunities/Affirmative Action and Social Investment. This dissertation is the result of an extensive diagnostic exercise on micro-level within Transnet to ascertain what the perceptions of Transnet employees are towards cardinal Human Resource variables. These variables were identified against the background of Human Resource theory and deemed as critical for the successful strategic change of Human Resources in Transnet. Against this background, problem areas could be identified, the readiness of employees to change could be scientifically measured and the overall "fit" of employees with the changing conditions could be ascertained. A test sample of 1 875 employees of all employee groups in Transnet (excluding the general group) was taken. The sample was spread out over ten regions of the country. The practical research was done in conjunction with the HSRC in September 1991 - roughly 18 months after Transnet was formed amidst an extensive process of commercialisation. An effective response of 60% was achieved. All statistical processing and analyses were done at the HSRC's computer centre in Pretoria. To make sense out of the mass of information, a factor analysis was done. Two main factors were identified in a second order analysis - one factor which was construed as broad Human Resource Management/Social Investment and a second as broad Labour Relations/Equal Opportunities. The main finding of the research was evidence of an entrenched Human Resource system and that a gap exists between aspects of Transnet's mission and the practical realisation thereof and perceptions of employees on the work floor. A participative culture has not yet been formed while additional problem areas were identified as the management style of the company, employees' motivation, discrimination, work organisation and individual relations, work security and upward mobility. An extensive strategic change model was conceptualised out of these findings so that problem areas could be addressed and managed effectively. Due to the diversity of Transnet's work force a second model, namely a typological model, was devised. The model was conceptualised after further statistical analysis (MANOVA/ANOVA) was done. Accordingly, further problem areas were identified around population group, language, region and occupation.

Thesis (MPhil)--Stellenbosch University, 2005. / ENGLISH ABSTRACT: In the last decade, the use of computers has proliferated the industrial arena in South Africa. Due to frequent changes in computer programs and developments in the computing field, users have often been adversely affected. Users experience problems with computer programs that are not user friendly. Usability is about satisfying the user needs by allowing the user to accomplish their goals quickly, efficiently and easily. Thus it is crucial that industries invest in computer programs that offer optimum usability. In this research an attempt is made to provide a framework for methodology that can be used to test and evaluate usability in the Transwerk Risk Management Information System, that is Computer Assisted Risk Management Systems (CARMS). I first consider the difference between unusable and usable programs. Usability properties are then identified including properties enhancing effectiveness, efficiency, flexibility, laemability and attitude of the computer program. The CARMS components or modules and users were identified. Usability problems were identified that cause the users to be selective and discouraged to use other components of CARMS. To further verified and address the usability problems identified, the whole program needs to be tested and evaluated. The methodology was laid for how to do usability testing and evaluation in computer program that are currently in use like CARMS. Benefits and limitations of testing and evaluating usability were detailed in this research. It is recommended that, testing and evaluating usability should be done to prevent errors, dissatisfaction and to improve usability of the CARMS program. / AFRIKAANSE OPSOMMING: In die laaste dekade het die gebruik van rekenaars uitgebrei in die industriele arena in Suid-Afrika. Weens gereelde veranderings in rekenaar programme en ontwikkellings in die informatika veld is gebruikers gereeld nadelig geraak. Gebruikers ervaar probleme met rekenaar programme wat nie gebruikersvriendelik is nie. Bruikbaarheid het te make met bevrediging van gebruikersbehoeftes deur hulle in staat te stel om hulle doelwitte vinnig, doelmatig en maklik te bereik. Dit is dus van kritiese belang dat industriee investeer in rekenaar programme wat optimale bruikbaarheid bied. In hierdie navorsing word gepoog om 'n raamwerk vir metodologie wat gebruik kan word om die bruikbaarheid van die "Transwerk Risk Management Information System" (dit is "Computer Assisted Risk Management Systems" of CARMS) te toets en te evalueer. Ek bespreek eerstens die verskil tussen onbruikbare en bruikbare programme. Bruikbaarheidseienskappe word dan geidentifiseer, insluitend eienskappe wat doeltreffendheid, doelmatigheid, buigsaamheid, aanleerbaarheid en houding van die rekenaar program verbeter. Die CARMS komponente of modules en gebruikers is geidentifiseer. Bruikbaarheidsprobleme is geidentifiseer wat veroorsaak dat gebruikers selektief raak en ontmoedig raak om ander komponente van CARMS te gebruik. Om verder die geidentifiseerde bruikbaarheidsprobleme te verifieer en adreseer moet die hele program getoets en evalueer word. Die metodologie is vasgele waarvolgens bruikbaarheidstoetsing en evaluasie van rekenaar programme wat tans in gebruik is (soos CARMS) gedoen kan word. Voordele en beperkings van bruikbaarheidstoetsing en -evaluasie is in hierdie navorsing vervat. Dit word aanbeveel dat bruikbaarheidstoetsing en -evaluasie gedoen moet word om foute en ontevredenheid te voorkom en om die bruikbaarheid van die CARMS program te verbeter.

The purpose of this study was to explore the strategising practices of sustainability champions at Transnet, a South African state-owned enterprise (SOE). The study set out to discover what these micro-strategising practices were and what strategic outcomes they had for the organisation at the corporate level of strategy praxis. The problem that this research sought to address was the need for greater progress towards corporate sustainability and the lack of research into the role, contributions and practices of sustainability champions in formal sustainability roles within relatively large organisations. This exploration was carried out in the form of a qualitative single-case study which drew on serial interviews (two per participant) and case documentation as sources of evidence. The data were analysed using Applied Thematic Analysis (ATA) in the CAQDAS software Atlas.ti. The study answered the research questions and found that sustainability champions engaged in seven sets of strategising practices with seven corresponding strategic outcomes. While it was not the intention of the study to develop a conceptual model, the process of synthesising the main findings resulted in a model termed the web of sustainable strategising. The study concludes that sustainability champions are strategists who aid their organisation in the pursuit of corporate sustainability while influencing the direction of macro-institutional arrangements towards sustainable development. These results cannot be generalised, but they are transferrable to similar contexts. / Business Management / M. Com. (Business Management)

A severe capital shortage in South Africa during the 1980s resulted in significant losses for both freight and passenger rail, which gave rise to cutbacks in new investments for rail. By 1986 expenditure on fixed rail assets was reduced from R1.44 billion to R500 million; this was the beginning of the decline of freight rail. During this period freight transport was deregulated and road freight used this opportunity to compete with rail transport in the same market segment by transporting bulk goods on long hauls. The result of this was an increase in truck traffic on the roads, causing a negative impact on the conditions of the road and placing freight rail in a continuous decline, leading to the obsolete state of the rail infrastructure, rolling stock and its under-utilisation. This had a detrimental impact on freight rail and the economy. Having realised the extent of the problem, government, through the Department of Transport (DoT), decided to intervene by changing the current model of the freight transport system. To that effect the DoT is in the process of developing a National Rail Policy, with the main focus being to encourage the shift of freight transportation of bulk commodities from road to rail. As the National Rail Agency, Transnet undertakes all South Africa‟s freight rail operations through its Transnet Freight Rail (TFR) division. As such, TFR is ultimately responsible for the implementation of the road to rail implementation project. To that effect, TFR developed the MDS to revitalise itself and ensure its success. The objective of this research is to (a) assess the capacity of TFR to successfully implement the road to rail policy; (b) determine whether the implementation of road to rail will lead to freight rail efficiency and competitiveness, reliability and sustainability; and (c) establish the industry‟s reaction towards the shift from road to rail. In order to respond to the research question, qualitative research was chosen as the most appropriate approach. This facilitated an in-depth exploration and understanding of the issues around the road to rail project including how the industry feels about the issue, as well as an exploration of other possible alternatives which could provide the same or better results in a simpler and more effective manner. This research may serve as additional information for authorities to consider during the implementation of the road to rail project, and could render a better chance of success. Upon completion of this research the author concluded that Transnet Freight Rail has a good chance of success. The implementation of road to rail is being given adequate attention. Integration is possible as the industry welcomes and supports the road to rail programme, in fact a number of collaboration agreements already exist between rail and other transport modes. This will enable Transnet Freight Rail to achieve efficiency, sustainability and a competitive advantage within the seven year timeframe of the MDS. / Graduate School of Business Leadership (SBL) / M. B. A. (Business Leadership)