The customer service within the United States Coast Guard Naval Engineering department has increased significantly in the past decade. Many areas of the naval engineering departments have adopted a customer service policy in part or in whole. However, the naval engineering community is persistently working to reduce costs and operational liabilities generated through their support practices. Financial and operational liabilities have also grown in the past decade, and the United States Coast Guard Naval Engineering department has failed to aggressively address this issue until recently. This leaves naval engineering communities who use their own version of customer service policies to adopt a standard that is compliant toward the Coast Guard’s Naval Engineering force management goals. This paper looks at the history of Coast Guard Naval Engineering customer service issues, how the engineering community has managed the issues in the past and how improvements can be made. / text

Thesis (M.A.) -- Central Connecticut State University, 2009. / Thesis advisor: Matthew Warshauer. "... in partial fulfillment of the requirements for the degree of Master of Arts in History." Includes bibliographical references (leaves 59-62). Also available via the World Wide Web.

Thesis (M.S. in Leadership and Human Resource Development)--Naval Postgraduate School, June 2005. / Thesis Advisor(s): Mark J. Eitelberg, Linda Mallory. Includes bibliographical references (p. 53-55). Also available online.

Thesis (M.S.)--Naval Postgraduate School, 2005. / "June 2005." Title from title screen (viewed 05/10/2006). Includes bibliographical references.