The increasing importance of computer leads to develop new manufacturing methods. One of the most important example / &ldquo / unmanned shop floor&rdquo / model aims, the mankind can work in jobs that they can be more efficient and more comfortable. As the base of this model, in Middle East Technical University Computer Integrated Manufacturing Laboratory (METUCIM) &ldquo / Agent Version 1.1&rdquo / system is developed. Windows Distributed Internet Applications (DNA) modeling technique is used for the software development. In the developed system, by using web pages, one can give work orders to the flexible manufacturing cell in METUCIM. The manufacturing capabilities of the cell are limited by the capabilities of CNC Lathe and CNC Milling machine that exist in the system. By the developed agent based dynamic scheduling method, it is prevented to be only an experimental system for the manufacturing cell. The real manufacturing environment is adapted to the cell that it is possible to give unlimited number of work orders. The work orders can be queued and manufactured according to their &ldquo / priorities&rdquo / . By the &ldquo / web-cam&rdquo / application the given work orders can be watched from the web site so the system reliability is increased for the engineer. In the real manufacturing environment it is very frequent that the &ldquo / urgent part&rdquo / is needed to manufacture. In this system it is possible to give &ldquo / urgent orders&rdquo / for these situations.

電子零件通路商在電子零件產業中扮演協調的角色，需要調解上游供應商與下游顧客，減少市場供給與需求間的差距。ABC公司，為亞洲市場數一數二的電子零件通路商，負責企業間的配銷工作，在整體供應鏈中具有緩衝的作用。 ABC公司有兩個主要的銷售模式：非直販與直販模式。兩者差異在於負責訂單管理流程中的角色不同。非直販模式有兩個主要角色：銷售員Sales與產品經理PM (Product Managers)。Sales需負責將產品售出，而PM則負責訂單的達交、履行。而直販模式則只需PM來處理所有訂單或銷售相關的業務。在非直販模式下，Sales的訂單需要經由PM審核通過才算成立。而在訂單要求被拒絕的同時可能造成兩者間的衝突產生。Sales傾向盡可能的銷售較多的產品來達到預期的目標，而PM則需顧慮相應訂單產生的剩餘產品所造成的庫存水準提升的風險。這種情況在訂單履行的問題中非常常見。一般來說，公司會考量訂單達交的預算，包含為了完成此筆訂單的其他成本，如額外的附加運送成本，而Sales通常會被鼓勵採用“Sell what you have”的銷售策略來販售產品以避免額外的庫存產生。 為此，本研究想得知電子零件通路商如何在非直販模式下作訂單決策，釐清它的訂單流程並進一步瞭解影響訂單決策的重要因素。本研究採用訪談作為主要研究方法，透過與與個案公司的Sales與PM的訪談，整理了在非直販模式下的訂單流程與不同的訂單履行策略。本研究成果可幫助企業瞭解非直販模式的接單流程，以及決策所需考量的變數與其影響，有助於提升企業的知識管理功能。