Despite the inherent limitation of accessing information serially, voice applications are increasingly growing in popularity as computing technologies advance. This is a positive development, because voice communication offers a number of benefits over other forms of communication. For example, voice may be better for delivering services to users whose eyes and hands may be engaged in other activities (e.g. driving) or to semi-literate or illiterate users. This thesis proposes a knowledge based architecture for building voice applications to help reduce the limitations of serial access to information. The proposed architecture, called OVR (Ontologies, VoiceXML and Reasoners), uses a rich backend that represents knowledge via ontologies and utilises reasoning engines to reason with it, in order to generate intelligent behaviour. Ontologies were chosen over other knowledge representation formalisms because of their expressivity and executable format, and because current trends suggest a general shift towards the use of ontologies in many systems used for information storing and sharing. For the frontend, this architecture uses VoiceXML, the emerging, and de facto standard for voice automated applications. A functional prototype was built for an initial validation of the architecture. The system is a simple voice application to help locate information about service providers that offer HIV (Human Immunodeficiency Virus) testing. We called this implementation HTLS (HIV Testing Locator System). The functional prototype was implemented using a number of technologies. OWL API, a Java interface designed to facilitate manipulation of ontologies authored in OWL was used to build a customised query interface for HTLS. Pellet reasoner was used for supporting queries to the knowledge base and Drools (JBoss rule engine) was used for processing dialog rules. VXI was used as the VoiceXML browser and an experimental softswitch called iLanga as the bridge to the telephony system. (At the heart of iLanga is Asterisk, a well known PBX-in-a-box.) HTLS behaved properly under system testing, providing the sought initial validation of OVR. / LaTeX with hyperref package

The notion of a global knowledge society is somewhat of a misnomer due to the fact that large portions of the global community are not participants in this global knowledge society which is driven, shaped by and socio-technically biased towards a small fraction of the global population. Information and Communication Technology (ICT) is culture-sensitive and this is a dynamic that is largely ignored in the majority of ICT for Development (ICT4D) interventions, leading to the technological determinism flaw and ultimately a failure of the undertaken projects. The deployment of ICT solutions, in particular in the context of ICT4D, must be informed by the cultural and socio-technical profile of the deployment environments and solutions themselves must be developed with a focus towards context-sensitivity and ethnocentricity. In this thesis, we investigate the viability of a software architectural framework for the development of ICT solutions that are context-sensitive and ethnocentric1, and so aligned with the cultural and social dynamics within the environment of deployment. The conceptual framework, named PIASK, defines five tiers (presentation, interaction, access, social networking, and knowledge base) which allow for: behavioural completeness of the layer components; a modular and functionally decoupled architecture; and the flexibility to situate and contextualize the developed applications along the dimensions of the User Interface (UI), interaction modalities, usage metaphors, underlying Indigenous Knowledge (IK), and access protocols. We have developed a proof-of-concept service platform, called KnowNet, based on the PIASK architecture. KnowNet is built around the knowledge base layer, which consists of domain ontologies that encapsulate the knowledge in the platform, with an intrinsic flexibility to access secondary knowledge repositories. The domain ontologies constructed (as examples) are for the provisioning of eServices to support societal activities (e.g. commerce, health, agriculture, medicine) within a rural and marginalized area of Dwesa, in the Eastern Cape province of South Africa. The social networking layer allows for situating the platform within the local social systems. Heterogeneity of user profiles and multiplicity of end-user devices are handled through the access and the presentation components, and the service logic is implemented by the interaction components. This services platform validates the PIASK architecture for end-to-end provisioning of multi-modal, heterogeneous, ontology-based services. The development of KnowNet was informed on one hand by the latest trends within service architectures, semantic web technologies and social applications, and on the other hand by the context consideration based on the profile (IK systems dynamics, infrastructure, usability requirements) of the Dwesa community. The realization of the service platform is based on the JADE Multi-Agent System (MAS), and this shows the applicability and adequacy of MAS’s for service deployment in a rural context, at the same time providing key advantages such as platform fault-tolerance, robustness and flexibility. While the context of conceptualization of PIASK and the implementation of KnowNet is that of rurality and of ICT4D, the applicability of the architecture extends to other similarly heterogeneous and context-sensitive domains. KnowNet has been validated for functional and technical adequacy, and we have also undertaken an initial prevalidation for social context sensitivity. We observe that the five tier PIASK architecture provides an adequate framework for developing context-sensitive and ethnocentric software: by functionally separating and making explicit the social networking and access tier components, while still maintaining the traditional separation of presentation, business logic and data components.

Although there are several Software Development kits and Application Programming Interfaces for client-side location-based services development, they mostly involve the creation of self-referencing location-based services. Self-referencing location-based services include services such as geocoding, reverse geocoding, route management and navigation which focus on satisfying the location-based requirements of a single mobile device. There is a lack of open-source Software Development Kits for the development of client-side location-based services that are cross-referencing. Cross-referencing location-based services are designed for the sharing of location information amongst different entities on a given network. This project was undertaken to assemble, through incremental prototyping, a client-side Java Micro Edition location-based services Software Development Kit and a Mobicents location server to aid mobile network operators and developers alike in the quick creation of the transport and privacy protection of cross-referencing location-based applications on Session Initiation Protocol bearer networks. The privacy of the location information is protected using geolocation policies. Developers do not need to have an understanding of Session Initiation Protocol event signaling specifications or of the XML Configuration Access Protocol to use the tools that we put together. The developed tools are later consolidated using two sample applications, the friend-finder and child-tracker services. Developer guidelines are also provided, to aid in using the provided tools.

One of the factors that contribute towards slow rural development is the presence of the digital divide. An area where the digital divide is still prevalent is the administration of justice within traditional contexts. One of the areas affected by this problem is the Dwesa rural community, situated on the Wild Coast of the former homeland of Transkei, in the Eastern Cape Province of South Africa. To address this problem for the Dwesa community, a research project on developing and implementing an e-Judiciary service was undertaken. The primary objective of this project was to develop a web application to support traditional justice administration in the Dwesa community. Due to the lack of a proper legal environment in this community, the e-Judiciary service acts as a portal for safe-keeping of judicial information. Such a system also serves as a platform for the administration of minor offences that are solved by the traditional courts. Furthermore, it provides a better working environment for traditional judicial leaders and eliminates the difficulty of accessing legal information by the rest of the community. Through the availability and use of the service, community members are provided with understanding and knowledge about judiciary operations and services in their community.

The introduction of Information and Communication Technologies (ICTs) for rural development in rural marginalized societies is vastly growing. However, the success of developing and deploying ICT related services is still in question as influential factors such as adaptability, scalability, sustainability, and usability have great effect on the rate of growth of ICTs in rural environments. The problem is that these ICT services should be maintained and sustained by the targeted communities. The main cause for rural marginalization is the fact that some communities situated in rural settings are educationally challenged and computer illiterate or semiliterate in comparison with urban communities. An ICT for development (ICT4D) intervention in the form of an e-Commerce platform that targets the social and economic growth of rural marginalized communities has been developed and field tested at Dwesa, a rural community located on the Wild Coast of the former homeland of Transkei in the Eastern Cape Province. The e-Commerce platform is known as “buy at Dwesa” and can be visited at this URL, http://www.dwesa.com. The aim of the e-Commerce platform is to motivate small entrepreneurs in rural areas to market their products and themselves to the global market as they lack the skills and resources for marketing their art and crafts. Virtual stores are created for a small group of entrepreneurs who will maintain and sustain the stores on their own. These entrepreneurs are often elderly women with limited education and little to no computer literacy - meaning that sustaining the stores may prove difficult for them. In this research we discuss the re-design and re-development of the virtual shop-owner interfaces of the e-Commerce platform to make them more culturally and linguistically localized. The virtual shops allow shop-owners to upload their artifacts to advertise and sell on the customer’s end of the e-Commerce platform. For multilingual and multicultural communities, adoption of the software interfaces to the user’s cultural and linguistic needs and modes of expression is important as failure to do so may reduce the level of benefits of e-Commerce initiatives.

The purpose of this study is to determine whether the style of a user interface (i.e., its look and feel) has an effect on the usability of a synchronous computer supported cooperative work (CSCW) environment for delivering Internet-based collaborative content. The problem motivating this study is that people who are located in different places need to be able to communicate with one another. One way to do this is by using complex computer tools that allow users to share information, documents, programs, etc. As an increasing number of business organizations require workers to use these types of complex communication tools, it is important to determine how users regard these types of tools and whether they are perceived to be useful. If a tool, or interface, is not perceived to be useful then it is often not used, or used ineffectively. As organizations strive to improve communication with and among users by providing more Internet-based collaborative environments, the users' experience in this form of delivery may be tied to a style of user interface look and feel that could negatively affect their overall acceptance and satisfaction of the collaborative environment. The significance of this study is that it applies the technology acceptance model (TAM) as a tool for evaluating style of user interface look and feel in a collaborative environment, and attempts to predict which factors of that model, perceived ease of use and/or perceived usefulness, could lead to better acceptance of collaborative tools within an organization.

Entertainics is a web-based software application used to gather information about DVD players from several web-sites on the internet. The purpose of this software is to help users search for DVD players in a faster and easier way, by avoiding the navigation on every web-site that contains this product.

Mobile applications play an important role in the dissemination of computing and information resources. They are often used in domains such as mobile banking, e-commerce, and health monitoring. Cost-effective testing techniques in these domains are critical. This dissertation contributes novel techniques for automatic construction of mobile application test suites. In particular, this work provides solutions that focus on the prohibitively large number of possible event sequences that must be sampled in GUI-based mobile applications. This work makes three major contributions: (1) an automated GUI testing tool, Autodroid, that implements a novel online approach to automatic construction of Android application test suites (2) probabilistic and combinatorial-based algorithms that systematically sample the input space of Android applications to generate test suites with GUI/context events and (3) empirical studies to evaluate the cost-effectiveness of our techniques on real-world Android applications. Our experiments show that our techniques achieve better code coverage and event coverage compared to random test generation. We demonstrate that our techniques are useful for automatic construction of Android application test suites in the absence of source code and preexisting abstract models of an Application Under Test (AUT). The insights derived from our empirical studies provide guidance to researchers and practitioners involved in the development of automated GUI testing tools for Android applications.

Mobile applications are growing in popularity and pose new problems in the area of software testing. In particular, mobile applications heavily depend upon user interactions and a dynamically changing environment of system events. In this thesis, we focus on user-driven events and use Q-learning, a reinforcement machine learning algorithm, to generate tests for Android applications under test (AUT). We implement a framework that automates the generation of GUI test cases by using our Q-learning approach and compare it to a uniform random (UR) implementation. A novel feature of our approach is that we generate user-driven event sequences through the GUI, without the source code or the model of the AUT. Hence, considerable amount of cost and time are saved by avoiding the need for model generation for generating the tests. Our results show that the systematic path exploration used by Q-learning results in higher average code coverage in comparison to the uniform random approach.

Based on an analysis of the existing literature, we extracted important features regarding 3D file organization and layout. In this way, three separate 3D file browsing techniques were evaluated in a comparison study. Block3D uses a priority weighting scheme to elevate and display files in a grid-based structure. Cluster3D uses sets of animated racks to display files. TreeCubePlus3D visualizes files and directories using groups of semi-transparent cubes within a larger cube-like structure. Across all techniques, each file was represented as a thumbnail image of the file's image, document or document with pictures data. The thumbnails were also augmented with meta-information such as filename and relevancy information to simulate a realistic search. Our experiment explores the effectiveness of each 3D file browsing technique in a manual file searching task. Our evaluation is based on task completion time and a post-questionnaire used to gather subjective feedback on each technique in terms of user preference. The results indicate that users completed the manual file search task significantly faster using Block3D than both TreeCubePlus3D and Cluster3D. Subjective ranking also showed users preferred the Block3D technique.