This research studied the relationship between transit users’ travel experience and the built environment bus rapid transit (BRT) stations. The study recorded attributes of the built environment and user perceptions at eight Emerald Express stations between Eugene and Springfield, Oregon as case studies. It found that of the attributes studied, transit users’ satisfactions of pedestrian accessibility had strong correlations with their preference of using EmX over a car. It also found that users perceived stations in built environments with spare street shading and commercial land-uses as less safe, and were also less satisfied with weather protection at stations with low street shading. The study found Universal Thermal Climate Index (UTCI) and Predicted Mean Votes (PMV) to mostly identify the same categories of thermal stress. The study developed a rating system to evaluate station performance based on quantitative attributes and suggests short and long term improvements to improve semi-outdoor bus stations.