Orient. na IETA Eng. Joaquim Soares / Tese de mestrado integrado. Engenharia Mecânica. Faculdade de Engenharia. Universidade do Porto. 2010

This master’s thesis concerns optimization of quotation process. It describes mapping of value stream by VSM Method (value stream mapping) in practical way in order to minimize cost. Further on it describes three points of view method when surveying and modifying process. It analyses process on three levels and describes suitable solution which makes process smoother and more effective. At the conclusion of this diploma project belongs evaluation of realised solutions and measures that need to be taken in future.