This study was undertaken to describe how the community responded to the incorporation of the Merafong Municipality into the North West Province. The study examined the protracted conflict in Khutsong as well as why the strategies to end the conflict failed. The study was concerned about latent conflict; how differences are raised; dissatisfaction amongst members of the communities and that power asymmetry is the main driver of emotions leading to aggressive behaviour. Service delivery protests are characterised by violence in South Africa and more often communities turn violent in their engagement with their leaders or council officials. This is because it is believed that violence is the only language that authorities understand and they have nothing to lose as government property gets destroyed. Late invitations of third parties who have regulatory skills (negotiations, mediation, conciliation or judicial processes) when conflicts begin, lead to their escalation. A qualitative research method was chosen for this study. A qualitative case study better explained the phenomenon of interest. It allowed me to collect data from the respondents who were active members of the community through interviews. Twelve members of the community (from politicians, ordinary members, educators and the clergy) were part of the respondents. The report was of the respondents own personal experiences as active members of the community. Collected data from the transcripts was coded. Codes with similar meaning were put together in the same categories and the themes were formed from the categories. The qualitative content analysis method was used to analyse the data. From the analysis, it emerged that there was lack of communication and consultation from the side of the government before the implementation of the 16th Amendment Bill which was aimed at removing the cross border municipalities. The announcement was finally made of the incorporation of the Merafong Municipality into North West Province in 2005. The announcement was met with anger and frustration by the Khutsong Demarcation Forum and the community whose expectations were that the incorporation will not go ahead given the reasons they put forth when they met the government officials in the meetings after the demarcation board had proposed it. Violence was the only option for the community to show that their talks with government officials failed and that they are seriously opposed to the incorporation. That led to a protracted violence in Khutsong until 2009 when the Cross-Boundary Municipalities Laws Repeal and Related Matters Amendment Act of 2009 act was passed to reincorporate the Merafong Municipality back into Gauteng.