Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2015-12-03T23:16:48Z No. of bitstreams: 1 AnaFlaviaLinsSouto_DISSERT.pdf: 1191835 bytes, checksum: f7fea5d276f29ff8f41cd847fd02f335 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2015-12-09T22:31:31Z (GMT) No. of bitstreams: 1 AnaFlaviaLinsSouto_DISSERT.pdf: 1191835 bytes, checksum: f7fea5d276f29ff8f41cd847fd02f335 (MD5) / Made available in DSpace on 2015-12-09T22:31:31Z (GMT). No. of bitstreams: 1 AnaFlaviaLinsSouto_DISSERT.pdf: 1191835 bytes, checksum: f7fea5d276f29ff8f41cd847fd02f335 (MD5) Previous issue date: 2014-11-10 / O presente trabalho tem como objetivo demonstrar a rela??o do princ?pio da efici?ncia -como expresso na Constitui??o Federal de 1988, atrav?s da Emenda Constitucional n? 19 - com as ag?ncias reguladoras, mais precisamente a ANATEL (Ag?ncia Nacional de Telecomunica??es). Abrange tamb?m a import?ncia que esse princ?pio possui sobre a regula??o - fiscalizar e gerenciar os servi?os p?blicos - e quando uma atividade ser? considerada eficiente, tendo em mente que as ag?ncias sujeitam-se aos demais princ?pios da Administra??o P?blica. O crescente uso da telefonia vem possibilitando um maior desenvolvimento de tecnologias que proporcionam melhorias na presta??o desse servi?o. O VoIP (Voice over IP), nada mais ? que um avan?o tecnol?gico que atinge diretamente as prestadoras do servi?o de telefonia convencional, tanto pela modifica??o dos neg?cios que trabalhavam por um longo per?odo com a mesma tecnologia, quanto pela quantidade de novos concorrentes que entram no mercado. Como ag?ncia reguladora do servi?o de telecomunica??es, a ANATEL, ainda n?o regulamentou o servi?o de telefonia de voz utilizando o protocolo IP. O que se aguarda com o passar dos anos ? que a ANATEL exer?a a sua fun??o regulat?ria para proporcionar melhores condi??es de competi??o entre as empresas prestadoras do VoIP e da telefonia convencional, obviamente que algumas dificuldades s?o esperadas, haja vista, que o VoIP ? uma tecnologia que abrange dois servi?os, tanto a telefonia convencional quanto a utiliza??o da internet / The present work aims to demonstrate the link of the principle of efficiency - as expressed in the Constitution of 1988, by Constitutional Amendment No. 19 - with regulatory agencies, more specifically the ANATEL (National Telecommunications Agency). It also includes this principle?s importance to regulation - to monitor and manage public services - as well as when an activity will be considered efficient, keeping in mind that agencies are subjected to other principles of public administration. The increasing use of telephony has enabled further development of technologies that provide improvements in the provision of this service. The VoIP (Voice over IP), is nothing more than a technological breakthrough that directly targets the providers of conventional telephone service, both by modifying the business working for a long time with the same technology as the amount of new competitors? dispute on market share. It also analyses the difficulty of understanding and definition of what is VoIP telephony, its growth and the threats that the traditional and mostly which is ANATEL?s role concerning this telephony technology. As regulator of the telecommunications service, ANATEL not yet regulated the voice telephony service using the IP protocol. What looks over the years is that ANATEL exercise its regulatory function to provide better conditions for competition among providers of VoIP and traditional telephone companies, obviously some difficulties are expected, given that VoIP is a technology that provides two services, through conventional telephony and using the internet.