Sum Wai Chun. / Thesis (M.Sc.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references. / Acknowledgement / Abstract / Thesis / Chapter I --- Introduction --- p.P.1 - P.3 / Chapter II --- System Overview of RAMU --- p.P.3 - P.5 / Chapter III --- Hardware Implementation of VRU --- p.P.5 - P.8 / Chapter IV --- Software Design of RAMU --- p.P.8 - P.15 / Chapter V --- Software Support of RAMU --- p.P.15 / Chapter VI --- Potential Applications of RAMU --- p.P.16 - P.17 / Chapter VII --- Suggested Further Works --- p.P.17 - P.18 / Chapter VIII --- Demonstrated Applications Developed on RAMU --- p.P.18 - P.19 / Chapter IX --- Conclusion --- p.P.19 / Bibliography / Chapter Appendix 1 -- --- TIU / Chapter * --- Circuit layout / Chapter * --- Circuit Operation of TIU / Chapter * --- DIP Switch Settings of TIU / Chapter * --- Data Sheets of8255 / Chapter * --- Data Sheets of MC145436 / Chapter Appendix 2 -- --- Application Generator / Chapter * --- User Guide of the Application Generator Program / Chapter * --- Program Listing of AppGen. Pas and its supporting units / Chapter - --- M__AppGen.Pas / Chapter - --- DataStru. Pas / Chapter - --- ColorDef. Pas / Chapter Appendix 3 -- --- AEM / Chapter * --- Parameters of Running the AEM / Chapter * --- Program Listing of LAppExec.Pas and its supporting units / Chapter - --- ToneCard. Pas / Chapter - --- VrpSupp. Pas / Chapter - --- MiscUtil. Pas / Chapter - --- DataStru. Pas / Chapter - --- LanMStru. Pas / Appendix 4-- Manufacturer Manual of VRP-70 Voice Card

Voice mail is a computer-aided telephone system which is capable of storing and forwarding spoken messages. The voice mail market has been and is still focused on larger companies since they comprise a sizable amount of the installed base of voice processing systems (Radisich, 1994). Consequently, all voice mail research has been centered on the large company and concentrates on advantages or disadvantages found in these substantial companies.This study focused on the implementation and diffusion of a relatively new communication technology and its consequences in an unresearched arena--the small company. Also a comparatively new methodology in the field of communications research, grounded theory, was used to explore the impact of a new technology, thus possibly advancing the credibility of this research methodology.The results of this pilot study on voice mail in a small company found diffusion to be extremely successful, even to the point of surprising some of the subjects with their total acceptance of the technology.The study results indicated that the small company can benefit from voice mail usage in similar ways to the large company, especially if the company has travelers or off-site locations. The results implied that there are some ways that voice mail can assist in the small company where it has not previously had a reported effect in the large company---as a negotiating, organizing, and delegating tool.The results of the study could provide insights for other small companies concerned with successful usage of the voice mail technology in similar environments. Several concepts on novel uses of voice mail surfaced as a result of this study. These concepts could provide hypothesis for empirical testing to further voice mail investigation.The study concluded that voice mail is a communication technology that is an accepted and beneficial tool which offered several major advantages that the subject small company was able to successfully utilize. / Department of Journalism

Thesis (M.S.)--Rochester Institute of Technology, 1994. / Typescript. Includes bibliographical references (leaves 123-125).

Voice mail has become a major communications tool. This study examined the opinions of 357 Indiana chief executive officers regarding voice mail systems--based on a random sample of the 4,697 members of the Indiana Chamber of Commerce as of November 18, 1992. A 100 percent response rate was achieved. The CEOs generally did not like calling into systems. The study concluded that 20 percent of Indiana businesses have voice mail. The major advantage--as cited by CEOs--to calling into systems was that they can leave detailed messages at anytime. The major disadvantage was that voice mail is cold and impersonal--CEOs want to speak to a real person. The CEOs who have voice mail gave major advantages and disadvantages of their internal systems as well as a rating. Oanparisons were made between various findings including how not having voice mail affects the rating of calling into other systems. / Department of Journalism