Dissertation submitted in partial fulfilment of the requirements for the degree Master of Technology: Business Administration in Project Management in the Faculty of Business at the Cape Peninsula University of Technology 2014 / This research seeks to investigate the relationship between the use of Operational Research (OR) tools or techniques or the lack thereof, and the possible impact on decision-making amongst management of the City of Cape Town’s (CoCT) Water and Sanitation Department (WSD) and its impact on service delivery. The CoCT is the municipality, which governs the city of Cape Town, its suburbs and exurbs, and falls under the South African local government sphere. The Department is responsible for ensuring water quality. WSD extracts and analyses water samples to identify bacteria or chemicals that may be present, whilst taking action to resolve problems when necessary. For actions to be taken to resolve problems, decisions are taken, and these decisions determine how problems are resolved to deliver quality services to the public on time and in a cost effective manner. OR is a scientific approach to managerial decision making which eliminates guesswork and emotions from decision making. OR is also described as a discipline that focuses on application of information technology for informed decision-making. The research question this study set out to answer is to what extent do managers at the CoCT’ s WSD use OR. It also seeks to discover the relationship between OR and decision-making, whether any relationship between decision-making at the WSD and service delivery exists, and whether there is any link between politics and decision making in the organisation. This research investigated the efficiency of current decision-making tools that are utilized at the WSD. A questionnaire was developed and used as a tool to acquire inputs to satisfy the research question. The analysed data lead to recommendations for the WSD to support and improve on its existing decision-making tools. This study is based on material that was collected from a wide range of journals, extending from regular OR literature to many application journals, articles and published books.

Thesis submitted in fulfillment of the requirements for the degree Master of Technology: Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology, 2012 / The objective of the research study was to investigate how effective an eco initiative to recycle water and food waste would be when implemented in selected Cape Town hotels. Earthworm farms are able to convert organic food waste into usable compost as an alternative to landfills. Harvesting rainwater as a direct method for the reuse of waste water makes it possible to store captured rainwater for future use. This serves as an alternative source of surface water. The study further investigated whether implementing these initiatives would be successful as a future endeavour. Environmental movements were the instigators of the high demand for recycling initiatives. These movements aimed to address the deteriorating quality of water supplies, as well as growth in landfills. In South Africa, a decrease in the availability and quality of surface water has been coupled with an annual increase of 3.7 % in the demand for water. Landfills furthermore release toxic smoke when burned. Within the Hospitality Industry, travelers are increasingly seeking out environmentally friendly hotels as part of their corporate travel policy. This has occurred as a result of the increased focus on environmental initiatives by the International community. The researcher therefore aimed to provide practical examples of how existing theory regarding these initiatives is applicable to operations within hotels. The research methodology was determined through analysing the research strategy, the design and the research instruments. The research strategy was based on gathering facts relevant to the theory of the study. A descriptive approach was therefore adopted as the “-what-” question that was asked when measuring data to answer the research questions. The research design utilised a multi-strategy approach whereby both quantitative and qualitative data were gathered. This resulted in questionnaires, interviews and case studies forming part of the research instruments. The researcher found it effective to corroborate the findings from both quantitative and qualitative data: that is, the findings from the questionnaires were enhanced by the findings from the interviews. The case studies were conducted to provide a practical context to the theory. Recommendations have been made according to technological and social developments. Ultimately, this study illustrates the success of eco initiatives aimed at recycling water and food waste produced by selected hotels in Cape Town and a reduction in the waste generated by the hotels.