Konflikter kan påverka individen både positivt och negativt beroende på individens beredskap att hantera konflikten. Vårdpersonal har ett fysiskt påfrestande arbete. Detta är en kvalitativ studie som handlar om hur uppgiftsrelaterade konflikter påverkar individers motivation samt arbetsprestation inom äldreomsorgen. En intervjustudie genomfördes med deltagare som arbetar inom vård och omsorg, deltagarna var undersköterskor. Samtliga undersköterskor beskrev att det förekommer mycket konflikter inom deras arbetsbransch. Undersköterskor har beskrivit upplevelser som framkommit i samband med uppgiftsrelaterade konflikter emellan kollegor. Resultat som framkom var att motivation samt arbetsprestation påverkades då uppgiftsrelaterade konflikter uppstod. Motivationen kunde påverkas eftersom att undersköterskorna kunde känna negativ stämning efter konflikter. Detta fick undersköterskorna att känna nedstämdhet. Det framkom även att ledningen har en inverkan på undersköterskornas motivation. Upplevelserna från undersköterskorna har varierat beroende på konflikt och individ.

In the following study, we capture managers' experiences of bullying at the workplace, in both social services organizations as well as other human-affairs organizations such as healthcare organizations. The aim of the study is to seek both explanations and understanding of the extent, nature and impact of bullying in the above professions. Furthermore we compare these professions with each other to find out how different organizational and social stressors can affect workers in different ways. In addition, the study focuses on seeking understanding of the manager's own experiences regarding benefits and limitations when it comes to managing various forms of bullying. The present study seeks to answer the following questions through a multistrategic approach consisting of quantitative data in the form of public statistics as well as qualitative data based on six semistructured interviews with social services organizations and other human-affairs organizations. The results of this study show that there is a significant changes over time when it comes to social worker’s and health care worker’s vulnerability to bullying at the workplace. This study has found that organizational and social factors may affect employees' perceived mental stress, which in turn can result in escalating conflicts and an unsustainable working environment. This study therefore emphasizes the importance of managers' social support and prompt action to pay attention to potential bullying situations, both concrete and diffuse.