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Research of Relevance between Satisfaction of Compensation and Benefits, Training, and Work Devotion and Work Performance with Target Group of Sales Force in Securities Industry ¡Vevidence from a sample securities companyLIU, PO-CHIH 27 January 2008 (has links)
Thesis Statement
Dated on June 27th, 2001 "(Financial Holding Company Act) has completed the legislative procedures. New-style financial holdings companies have initiated a new era of competition and cooperation. Under this circumstance, for the sake of survival, apart from innovating new financial products, security companies take proactive approaches in the direction of full-scope financial planning. These new financial products include stock trading in Taiwan, futures, stock options, other derivative instruments like bonds, consignments, insurance deputy, and duplicated-brokerage offshore trading.
To respond to the above changes, in parallel, sales force in security companies is forced to change their roles from single-product market maker to the full-scope financial advisor. To promote and sell various financial products simultaneously, the sales force is required to quickly learn the relevant knowledge of various newly invented products, related rules and regulations, and risk management. This paper adopts the attempt to understand the impact on the sales force under the circumstances of cross selling of various products. It discusses the relationship of satisfaction of employee compensation, benefits and training, to employees¡¦ work devotion. It further examines the differentiation and interconnection of various factors above.
In terms of research approach, I took employees in local securities company as samples. By extracting information from 272 valid questionnaires out of a total of 280, various analyses are conducted with SPSS software, including creditability, Pearson, ANOVA and regressive analysis, to ultimately test the assumption of this research.
The results of the paper is summarized as below
1. Significant positive relationship between awareness of compensation/benefit satisfaction and work devotion of cross selling sales force
2. Significant positive relationship between sales training and work devotion of cross selling sales force
3. Significant positive relationship between work devotion and work performance of cross selling sales force
4. Significant positive relationship between awareness of compensation and benefit satisfaction and performance in cross selling sales force
5. Significant positive relationship between training and work performance of cross selling sales force
6. Academic background plays an important role of differentiation in training for cross selling sales force
Key words: cross selling, work devotion, training, compensation and benefits satisfaction, work performance
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Repetitive strain injury among South African employees : prevalence and the relationship with exhaustion and work engagement / Gillian SchultzSchultz, Gillian January 2010 (has links)
The work environment of today is synonymous with stress, fatigue and exhaustion. As a result, the
incidence of workplace injury and disease is increasingly commonplace. Repetitive Strain Injury
(RSI) is the most common form of work–related ill–health. If the symptoms are not recognised and
addressed early, serious and more chronic manifestations of the symptoms can emerge,
subsequently affecting the quality and duration of a persons' working life. RSI also has significant
implications for organisations in terms of lost productivity, drops in work quality and costly
compensation claims. Although there is ongoing international research available concerning
workplace injury and disease to inform business and the employee, there is less comprehensive and
regularly updated research within the South African context. Considering employers can be held
accountable for diseases that have arisen out of and in the course of an individual's employment,
this research adds value in ascertaining the magnitude of RSI in South Africa. Bearing in mind
international research has expanded its focus to include the potential influence of ergonomic and
psychosocial factors in the development of RSI, it has become necessary to consider additional
factors that may play a role in the development and maintenance of RSI.
The objectives of this study were to 1) determine the frequency of RSI experienced amongst South
African employees; 2) examine the frequency of RSI across three well–being groups; and 3) identify
whether there are significant differences across the three well–being groups. An availability sample
(N = 15 664) was utilised to determine the frequency of experience of RSI in a sample of South
African employees. Frequencies were used to determine the incidence of RSI symptoms for the
total sample. Participants were then selected into groups based on their experience of vitality, work
devotion and exhaustion (n = 4 411) in order to determine the frequency of RSI experienced for three well–being groups. ANOVA was used to determine if there were significant RSI differences
between these three well–being groups.
The results of this study highlight that RSI is prevalent amongst the South African population. Of
those participants who responded 'sometimes' and 'frequently' (experiencing RSI), 47% indicated
experiencing neck, shoulder and back discomfort, followed by 42% reporting eyestrain, and 24%
muscle stiffness. These results are comparable with international statistics, indicating that a
relatively large percentage of South African employees experience RSI. The results further showed
that the frequency of experience of RSI symptoms does differ across the three well–being groups. It
is evident that RSI is more prevalent in the well–being group that demonstrates vital exhaustion
when compared to those who are work engaged yet exhausted, and those who are truly work
engaged. Secondly, the results clearly revealed statistically significant differences between all of
these groups. Thus, those individuals who are vitally exhausted experience significantly greater RSI
symptoms than those who are truly work engaged or engaged with exhaustion. In addition, those
individuals who are work engaged with exhaustion demonstrate significantly more RSI symptoms
than those who are truly work engaged. Thus, this study suggests the potential role of exhaustion in
the development of RSI.
Recommendations were made for the organisation and for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011.
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Repetitive strain injury among South African employees : prevalence and the relationship with exhaustion and work engagement / Gillian SchultzSchultz, Gillian January 2010 (has links)
The work environment of today is synonymous with stress, fatigue and exhaustion. As a result, the
incidence of workplace injury and disease is increasingly commonplace. Repetitive Strain Injury
(RSI) is the most common form of work–related ill–health. If the symptoms are not recognised and
addressed early, serious and more chronic manifestations of the symptoms can emerge,
subsequently affecting the quality and duration of a persons' working life. RSI also has significant
implications for organisations in terms of lost productivity, drops in work quality and costly
compensation claims. Although there is ongoing international research available concerning
workplace injury and disease to inform business and the employee, there is less comprehensive and
regularly updated research within the South African context. Considering employers can be held
accountable for diseases that have arisen out of and in the course of an individual's employment,
this research adds value in ascertaining the magnitude of RSI in South Africa. Bearing in mind
international research has expanded its focus to include the potential influence of ergonomic and
psychosocial factors in the development of RSI, it has become necessary to consider additional
factors that may play a role in the development and maintenance of RSI.
The objectives of this study were to 1) determine the frequency of RSI experienced amongst South
African employees; 2) examine the frequency of RSI across three well–being groups; and 3) identify
whether there are significant differences across the three well–being groups. An availability sample
(N = 15 664) was utilised to determine the frequency of experience of RSI in a sample of South
African employees. Frequencies were used to determine the incidence of RSI symptoms for the
total sample. Participants were then selected into groups based on their experience of vitality, work
devotion and exhaustion (n = 4 411) in order to determine the frequency of RSI experienced for three well–being groups. ANOVA was used to determine if there were significant RSI differences
between these three well–being groups.
The results of this study highlight that RSI is prevalent amongst the South African population. Of
those participants who responded 'sometimes' and 'frequently' (experiencing RSI), 47% indicated
experiencing neck, shoulder and back discomfort, followed by 42% reporting eyestrain, and 24%
muscle stiffness. These results are comparable with international statistics, indicating that a
relatively large percentage of South African employees experience RSI. The results further showed
that the frequency of experience of RSI symptoms does differ across the three well–being groups. It
is evident that RSI is more prevalent in the well–being group that demonstrates vital exhaustion
when compared to those who are work engaged yet exhausted, and those who are truly work
engaged. Secondly, the results clearly revealed statistically significant differences between all of
these groups. Thus, those individuals who are vitally exhausted experience significantly greater RSI
symptoms than those who are truly work engaged or engaged with exhaustion. In addition, those
individuals who are work engaged with exhaustion demonstrate significantly more RSI symptoms
than those who are truly work engaged. Thus, this study suggests the potential role of exhaustion in
the development of RSI.
Recommendations were made for the organisation and for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011.
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