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M.Phil. / Although a great deal of research has been conducted on diversity management in South Africa, very little of this research has focused on age diversity within interactive information societies such as libraries in South Africa. This study will focus specifically on academic libraries. It is also clear that most of the research regarding age diversity within Academic Information Services (AIS) has focused on managing the difference in ages between library patrons and library staff members. Very little of the research is devoted to age diversity between co-workers, and even less research has been conducted regarding Cuspers as a generational cohort within the library environment. This study is aimed at investigating age diversity within AIS in South Africa in relation to its effect on work, work performance and co-worker relationships. It is also aimed at encouraging organisations, and specifically AIS, to take cognisance of the current age demographic of their libraries and to develop and implement not only succession planning policies, but also relevant recruitment and retention policies in order to avoid employee and leadership vacuums. The research findings of this study are relevant as they give organisations in general, and specifically AIS within higher education institutions (HEI), a point of reference to guide the formulation of recruitment and employment policies that would appeal to the values and preferences of younger generational cohorts currently under-represented in these organisations. In addition, this study is of value with regard to the formulation of succession policies focused on the planning and training of new middle and top management staff members in order to improve current succession policies and plans.

La période périnatale est particulièrement propice pour que les futures et nouvelles mères consommatrices de substances psychoactives et leur partenaire entrent en relation d’aide avec des intervenants médicaux et psychosociaux. Pour ces mères et ces pères, l’arrivée d’un poupon dans leur vie est une source de motivation pour entreprendre une démarche d’aide basée sur la confiance. Pourtant, plusieurs études soulignent différentes contraintes qui rendent difficile l’entrée en relation d’aide de ces parents avec des intervenants. Ce mémoire à donc pour objectif d’explorer, à partir du point de vue de mères consommatrices et de leur partenaire, la façon dont se vivent leurs expériences relationnelles avec des intervenants médicaux et psychosociaux au cours de la période périnatale, tout en identifiant des éléments qui ont influencé leurs rapports. Nous avons fait une analyse secondaire du discours de vingt mères consommatrices et de leur partenaire, recrutés au moment de la naissance dans le cadre d’une recherche de Morissette, Devault et Rondeau (2006-2010). Les résultats obtenus indiquent que les parents semblent généralement satisfaits de leurs relations avec les intervenants médicaux et psychosociaux qu’ils ont rencontrés à cette période, même s’ils rapportent vivre des peurs importantes qui nuisent à la relation d’aide. Nos résultats révèlent également plusieurs éléments qui influencent les relations relevant autant des contextes d’intervention que des intervenants eux-mêmes et de leurs rôles. Nous constatons d’après les résultats qu’en dépit de certains aspects qui nuisent aux relations avec des intervenants, le cumul des éléments qui les favorisent semble susciter une satisfaction des mères consommatrices et de leur partenaire. Dans les situations où plusieurs éléments nuisent à la relation d’aide, il se créer une dynamique de méfiance réciproque entre ces parents et les intervenants. Néanmoins, comme les relations ne sont pas immuables, il est possible de transformer les relations difficiles pour les rendre plus satisfaisantes pour les mères consommatrices, leur partenaire et les intervenants médicaux et psychosociaux. / The perinatal period is especially prone for future and new mothers who use or abuse of psychoactives substances and their partners to enter helping relationships with medical and psychosocial workers. For these mothers and their partner, the birth of a child is a source of motivation to begin a helping process based on trust. However, studies underline multiple obstacles that restrain those parents to enter helping relationships with workers. This research aims to explore, from the substance-using mothers and their partners’ point of view, the ways in which they have experienced their relationships with the medical and psychosocial workers during the perinatal period, while pointing to elements that have influenced those relationships. Twenty substances-using mothers and their partner were recruited at the time of birth and interviewed as part of a research conducted by Morissette, Devault and Rondeau (2006-2010). We have made a secondary analysis of the interviews. The results indicate that, despite their fears to establish helping interactions with workers, parents seem generally satisfied of the relationships they have had with the medical and psychosocial workers met. Our results also point to many elements that have an influence on the helping relationships pertaining to the context in which the interactions took place, to the workers themselves and their roles. We notice from the results that the combination of elements favorably influencing their relationships with the worker conveys a sense of satisfaction to the substance-using mothers and their partners about the helping relationships experienced, despite some aspects that hinder these relationships. A mutual mistrust dynamic is created between the parents and the workers in situations where many elements hinder the helping relations. However, as the relationships are not static, it is possible to transform difficult relations to make them more satisfying for substance-using mothers, their partners and the medical and psychosocial workers.

La période périnatale est particulièrement propice pour que les futures et nouvelles mères consommatrices de substances psychoactives et leur partenaire entrent en relation d’aide avec des intervenants médicaux et psychosociaux. Pour ces mères et ces pères, l’arrivée d’un poupon dans leur vie est une source de motivation pour entreprendre une démarche d’aide basée sur la confiance. Pourtant, plusieurs études soulignent différentes contraintes qui rendent difficile l’entrée en relation d’aide de ces parents avec des intervenants. Ce mémoire à donc pour objectif d’explorer, à partir du point de vue de mères consommatrices et de leur partenaire, la façon dont se vivent leurs expériences relationnelles avec des intervenants médicaux et psychosociaux au cours de la période périnatale, tout en identifiant des éléments qui ont influencé leurs rapports. Nous avons fait une analyse secondaire du discours de vingt mères consommatrices et de leur partenaire, recrutés au moment de la naissance dans le cadre d’une recherche de Morissette, Devault et Rondeau (2006-2010). Les résultats obtenus indiquent que les parents semblent généralement satisfaits de leurs relations avec les intervenants médicaux et psychosociaux qu’ils ont rencontrés à cette période, même s’ils rapportent vivre des peurs importantes qui nuisent à la relation d’aide. Nos résultats révèlent également plusieurs éléments qui influencent les relations relevant autant des contextes d’intervention que des intervenants eux-mêmes et de leurs rôles. Nous constatons d’après les résultats qu’en dépit de certains aspects qui nuisent aux relations avec des intervenants, le cumul des éléments qui les favorisent semble susciter une satisfaction des mères consommatrices et de leur partenaire. Dans les situations où plusieurs éléments nuisent à la relation d’aide, il se créer une dynamique de méfiance réciproque entre ces parents et les intervenants. Néanmoins, comme les relations ne sont pas immuables, il est possible de transformer les relations difficiles pour les rendre plus satisfaisantes pour les mères consommatrices, leur partenaire et les intervenants médicaux et psychosociaux. / The perinatal period is especially prone for future and new mothers who use or abuse of psychoactives substances and their partners to enter helping relationships with medical and psychosocial workers. For these mothers and their partner, the birth of a child is a source of motivation to begin a helping process based on trust. However, studies underline multiple obstacles that restrain those parents to enter helping relationships with workers. This research aims to explore, from the substance-using mothers and their partners’ point of view, the ways in which they have experienced their relationships with the medical and psychosocial workers during the perinatal period, while pointing to elements that have influenced those relationships. Twenty substances-using mothers and their partner were recruited at the time of birth and interviewed as part of a research conducted by Morissette, Devault and Rondeau (2006-2010). We have made a secondary analysis of the interviews. The results indicate that, despite their fears to establish helping interactions with workers, parents seem generally satisfied of the relationships they have had with the medical and psychosocial workers met. Our results also point to many elements that have an influence on the helping relationships pertaining to the context in which the interactions took place, to the workers themselves and their roles. We notice from the results that the combination of elements favorably influencing their relationships with the worker conveys a sense of satisfaction to the substance-using mothers and their partners about the helping relationships experienced, despite some aspects that hinder these relationships. A mutual mistrust dynamic is created between the parents and the workers in situations where many elements hinder the helping relations. However, as the relationships are not static, it is possible to transform difficult relations to make them more satisfying for substance-using mothers, their partners and the medical and psychosocial workers.

No description available.

Conflict is an inevitable occurrence in any human interaction setting and organisations are no exception. Communication is an essential an important aspect of conflict. People run organisations and without interaction through communication, organisational existence would be next to impossible. This dissertation aims to explore the role of interpersonal communication in managing peer co-worker conflict in a Non-Governmental organisation, SILC KENYA, Eldoret. This study adopted a qualitative case study. Semi-structured face-to-face interviews were conducted to collect data from fifteen employees of the same hierarchical level. The study revealed various causes of conflict amongst the peer co-workers. Exchange of resources amongst peer co-workers was seen to better interpersonal relations in the workplace and it was further noted that interpersonal communication plays an important role in conflict management. The study recommends that peer co-workers should be equipped with interpersonal communication skills through frequent teambuilding activities and training workshops to aid in conflict management. / Communication Science / M. A. (Communication Science)