M. Tech. Tourism and Hospitality Management / Consumers are beginning to recognize their own footprint on the planet and are becoming both more understanding in their ability to find new travel opportunities and more conscious of the effects their travel will have on the places and people they visit. Therefore, more responsible service providers have seen an increase in this new - and fastest growing - tourism segment. Satisfying consumer demand is certainly not a nice to have; it is a need for survival of the business. So, creating a sustainable future zoo it is evident that adopting a service centric approach has the potential to enhance visitors experience and thus the long term success of the zoo. The goal of the study is to adopt a service centric approach that would enhance vision experience and thus ensure the long term success of the zoo. The finding of this study could assist Pretoria zoo to identify the trends of zoo visitors and helped the zoo to improve their facilities and service to meet the satisfaction of zoo visitors, and ensured the long term success of the zoo.

M. Tech. Architecture (Professional) / The National Research Foundation has recognized the zoo as a critical player towards the conservation of animal heritage in southern Africa. Yet, as we have seen, tantamount to having outstanding research methods, is having the needed facilities to deploy them effectively. In order for this to come to bare, the zoo requires a careful assessment of architectural concerns. This thesis presents exactly those. The wildlife medical centre here proposed precipitates out of a comprehensive study engaging the following issues of concern; zoo healthcare and rehabilitation, sub-nature and animal architecture. The proposed site location currently supports the out-dated hospital (built in 1969), which is on the zoo's south-eastern corner along Boom Street. Its facilities include a veterinary hospital, research laboratories, a bio-bank, temporary wards, and rehabilitation wards whose design derives not only from traditional matters of architectural concern but also the informed, first-hand knowledge of the animals' needs and preferences as understood by the zoo's staff. Additionally, the proposed design exposes and showcases the zoo's research facilities along its public interface in order to better serve its educational efforts. Thus, this proposal presents the means for promoting conservation awareness and, at the same time, empowers its dedicated staff.