The thesis deals with the topic of eGovernment and services provided within eGovernment in the Czech Republic. The aim is to describe the present eGovernment possibilities and to focus more closely on the analysis of the Public Administration Portal. The analysis serves as a foundation for proposing improvements to the Portal, including basic interface design. All changes are sufficiently backed by arguments. The second chapter introduces the basics of eGovernment and the history of eGovernment in the Czech Republic. The third chapter summarizes basic conditions for the existence and realistic functioning of effective eGovernment. The fourth chapter describes selected important eGovernment services. The fifth chapter describes selected duties of a company that are dependent on the existence of eGovernment services. In the sixth chapter an analysis of Public Administration Portal itself is done. The structure of the Portal itself and displaying information on mobile devices are covered as well. Furthermore, possible changes and extensions to the Portal are proposed so that the Portal may become a real gateway to eGovernment services. In the seventh chapter it is possible to find the summary of findings, thesis contributions and assessment of their usability.

UX resources are often allocated to customer-facing products and services rather than internal systems within organizations. However, the lack of good user experience (UX) of internal systems, particularly administration portals, could impact efficiency, satisfaction and productivity of the employees. Despite this importance these systems may not get the same level of attention and investment in UX design along with organizations' lack of understanding human-machine interaction. Therefore this study investigates which design aspects organizations without UX resources should consider when implementing the UX design in their administration portals. To explore this a review of existing literature was made along with a pre-study to collect opinions from the users. By that a prototype was created followed by an iterative design process. The prototype went through three iterations as each iteration consisted of 1) interview and observation, 2) ideation, 3) prototyping, and 4) testing. Each iteration had five users that performed a task and the possibility to explore on their own. Followed by a semi-structured interview with questions based on the seven stages of action model, also including open questions and likert scale questions.  The study’s results align with previous studies regarding that implementing design principles will improve the user experience and balancing functionality with visual presentation is enhancing for user-friendly visualizations. The most important findings concluded in using visual hierarchy, transparent error handling, customizable interface, layered information and signaling what will happen when interacting with an element. However, the conclusion conveys that the findings may differ in other contexts and with different participants or an increased amount, as it is also suggested as future work.

Although the e-Government was mentioned more frequently, especially because of data boxes, its origin dates back to 90th the 20th century. Then the first efforts to development of information systems began to connect various governmental offices. However, these efforts haven't been very successful. Subsequently, different e-Government services start developing and this is what the diploma thesis is about. First it outlines the progress of the e-Government. Then this thesis attempts to the e-Government services and also provides information about e-Government system in different countries. At the end there is described electronic data interchange, electronic invoicing and electronic archiving.

This paper describes problems of eGovernment and proposes way to measure e-Government services. Described is the state of the Czech eGovernment in detail to selected projects and in international comparison. The description shows that the development is still ongoing, but in a much slower pace than in the electronically advanced countries. Main identified problem is inconsequent strategic management and resortism, which is constraining deployment of cross-resort projects. Based on the description of the current situation and on the international experiences, author offers specific recommendations to future development of the electronization of public administration in the Czech Republic. In response on management problems is in this paper proposed and tested methodology for measuring the effectiveness of e-Government services. This methodology is an objective procedure of measuring the effectiveness of e-services which is providing feedback for service providers. Testing of methodology evaluates three services from taxation agenda and highlights their weaknesses, including the proposal of corrective solutions.