Many banks provide very similar services and that is why creating and maintaining relationships to clients is a differentiation strategy to get customer to return. Private advising is one service provided by banks where much interaction occurs and relationship is of great importance. The relationship between private advisers and their clients is therefore suitable for research. Knowing why a relationship ends is a strategic piece of information to improve the firm’s ability to keep customers in a relationship. The purpose of this paper is to identify the issues that lead to dissolution of a relationship and where they occur in the relationship development process between private advisors and clients. A pre-study was first made on Swedbank, through interviews, to obtain a holistic view of the situation. More in-depth interviews followed as well as triangulation through a questionnaire. The thesis presents seven issues that can lead to dissolution of the relationship: better offering from competitors, availability, personal factors, unachievable demands, no need for service, lack of certain services, and requirement not fulfilled. These issues have also been related to where in the relationship development process they occur and ranked in order to know how common it is for them to occur. / De flesta banker erbjuder sina kunder väldigt snarlika tjänster och därför har skapandet av relationer blivit en differentierings strategi för att få kunder att komma tillbaka. Privatrådgivning är en tjänst som banker erbjuder där mycket interaktion sker och relationer är oerhört viktiga. På grund av detta så är relationen mellan privatrådgivaren och dess klient passande att undersöka Att veta varför en relation avslutas är väldigt viktig strategisk information som kan användas för att förbättra en firmas möjlighet att bevara kunder. Syftet med den här uppsatsen är att identifiera de problem som kan leda till att en relation bryts och även att identifiera vart i relationsbyggnads processen dessa problem uppstår. En förstudie genomfördes först för att få en överblickande bild över ämnet. Efter denna så följde även mer djupgående intervjuer samt metodtriangulering med hjälp av ett frågeformulär som skickades ut till Swedbanks privatrådgivare. Uppsatsen presenterar sju problem som kan leda till upplösningen av en relation: bättre erbjudanden från konkurrenter, tillgänglighet, personliga faktorer, ouppnåeliga krav, inget behov av tjänst, brist på en viss tjänst samt att kunden inte uppfyller krav. Dessa problem har även relaterats till vart I relationsbyggnads processen de uppstår och rankats i ordning beroende på hur vanligt de är att problemen uppstår.

The thesis deals with professional liability of auditors and tax advisors. The inception of the thesis is dedicated to the basic characteristics of the professions, their regulation and general definition of the legal liability resulting from these professions. In other chapters there are enumerated all types of unlawful act. The thesis ilustrates potencial cases of unlawful act of auditors and tax advisors. It also deals with some cases from the reality available from sources of professional chambers or jurisprudence. The thesis also focuses on the specifics of professional insurance and the specifics of indemnity.

MEd (Curriculum Studies) / Department of Curriculum Studies / The study investigated the Impact of Languages Subject Advisors’ roles in Teaching and Learning of Languages in the Intermediate Phase, Vhembe District in Limpopo Province. The study sought to identify the relevant intervention strategies to improve Languages pass rate in the Intermediate Phase. The study used two research methods and the relevant information was gathered using questionnaires and interviews from the two (2) circuits of Vhembe District, namely, Mvudi and Soutpansberg West Circuits. Purposeful and random samplings were used to select 100 languages teachers in the Intermediate Phase, 5 Languages Heads of Departments (HODs), plus 2 Languages Subject Advisors as participants for this study. From these, 05 HODs in Languages participated in the interviews together with the 2 Languages Subject Advisors, hence, 100 Languages teachers responded to the questionnaires. Quantitative data were analysed through the Statistical Package for the Social Sciences (SPSS). Qualitative data was analysed thematically. The main finding of this study revealed that the roles that Subject Advisors are playing have a serious impact in enhancing language teaching and learning. The study recommends, among others, that Action Research by teachers should be effective in enhancing the teaching and learning of Languages.

In order to minimize duplication, consolidate resources and strengthen industry representation to government, the South African Avocado Growers Association (SAAGA), South African Litchi Growers Association (SALGA), South African Macadamia Growers Association (SAMAC) and the South African Mango Growers Association (SAMGA); amalgamated under an umbrella organization called Subtrop. This study focuses on the pre and post effect the amalgamation had on Extension services to the abovementioned organizations. The effect was measured by conducting a survey. The survey measured both Subtrop member and relevant Subtrop staff responses. The survey used two questionnaire types, one for Subtrop members and one for Subtrop extension advisors. The questionnaires were designed to complement the SPPS V19.0® statistical package. The questionnaires were completed at group interview sessions. A total of 127 farmer respondents, divided in two groups, namely 90 farmer respondents and 37 opinion leader respondents participated in the external survey. The internal survey comprised of six Subtrop extension advisor respondents. Farmer and opinion leader respondents, (hereafter called respondents), provided their perceptions and rated the extension services of the technical department of Subtrop. Results showed that the respondents used the Extension services for on farm advice and group based Extension services like study groups. The Subtrop Extension services received a higher rating after the Subtrop amalgamation than before the amalgamation. Subtrop extension advisor responses showed a need for training and coaching, as well as some reconciliation with respect to the increase in work load afforded by the amalgamation. Pre-amalgamation extension advisors served one commodity, while post amalgamation extension advisors now serve four commodities. The respondents indicated their satisfaction with the organizing of study groups. They also indicated that the study groups met their needs. Although the respondents understood the value of intercommunication and participation, the study showed that the minority realized the need to take ownership of study groups. All the extension advisors indicated that organizing study groups was the single activity that used most of their time. The Subtrop study groups were rated higher after the Subtrop amalgamation than before. The Subtrop newsletters were rated higher after the Subtrop amalgamation. The respondents indicated the newsletters as valuable and therefore proved newsletters as an appropriate extension communication tool. The Subtrop websites were indicated as somewhat valuable. Most respondents indicated a lack of awareness of the websites, indicating a need to promote the websites better. Although very few respondents completed the marketing related services section of the survey, those that completed this section were all aware of this service. The following recommendations emerged: For extension advisors: <ul> <li> The development of a curriculum of Subtrop commodities for training purposes;</li> <li> Regular technical and soft-skill training;</li> <li> The development of a mentorship program; and</li> <li> For new extension advisors an orientation program which includes the above mentioned.</li> </ul> To improve the Extension service outputs: programmed extension and the implementation of area committees. Additional focus on communication and exit interviews. For farmer members: <ul> <li> Study group management needs to be improved, combine newsletters, improve awareness of research and promote websites and market services.</li> <li> Further: develop an extension policy, maximize area committee involvement and regular member feedback surveys.</li></ul> / Dissertation (MSc)--University of Pretoria, 2012. / Agricultural Economics, Extension and Rural Development / unrestricted

This study investigates the quantitative value of advice added by financial advisors in South Africa; where value is measured through return differentials between advised and non-advised investors. A sample of 3189 individual investors from a large South African investment manager was analysed over a period of approximately five years, from 4 August 2014 to 31 July 2019. The primary focus of this study is to determine whether financial advisors create value for investors relative to the cost of advice, by investigating if a significant difference exists between the net of advisor fee returns earned by advised and non-advised investors. It also examines investor trading behaviour and assesses if any significant correlations exist between the number of trades made and returns earned. Current South African literature has a limited consideration of the cost of advice when considering the overall value added by financial advisors and has been found to consider a limited range of investment funds and asset classes. This study examines a range of ten investment funds that cover a range of asset classes and examines investment performance both before and after advice fees. The data is also analysed to examine the trading behaviour differences with the correlation between trading and investment returns also examined. The results of this study show that overall, the returns generated by non-advised investors are not significantly different from the returns generated by advised investors before advisor fees are considered. When advisor fees are considered, the impact of advisor fees creates a significant difference in performance between advised and non-advised investors; leading to non-advised investors performing the same or better after fees are considered. The trading behaviour showed that advised investors made statistically significantly fewer trades than non-advised investors. The results did not show strong evidence of return differentials arising from the timing of trade decisions, for either advised or non-advised investors.

Arrogance in the workplace is a growing area of interest within industrial-organizational psychology. Arrogant employees tend to lack positive interpersonal work relationships, act superior yet have a lower level of cognitive abilities, and have poorer job performance than their less arrogant counterparts, leading to challenging work relationships and overall impact on an organization's ability to meet its objectives. The present study examined professional arrogance measured by the Workplace Arrogance Scale (WARS), a 26 question survey, in relation to the objective outcome measure of a Financial Investment Advisor's (FIA) ranking on the firm's leader board based on total assets under management plus revenue. A total of 37 participants who have been in the profession for more than 2 years completed the survey. This study employed a quantitative, correlational research design. The research questions were assessed using linear regression and moderation analyses. Analysis of the data showed no significant predictive relationship between results of the WARS and performance. Gender and professional experience did not moderate the relationship between an FIA's arrogance and their performance. While these findings did not support the hypothesis of a connection between a FIA's assessed arrogance and measured performance, arrogance remains an important construct requiring further study. As workplace arrogance is better understood, it can be screened for by human resources within hiring processes and can be addressed directly by leadership through training and development. Decreased arrogance is likely to lead to more respectful client relationships, leading to customer loyalty and increased revenues for the client, FIA and the financial firm that he/she serves.

No description available.

This study was designed to determine the ability of the Critical Incident Technique (CIT) to advise changes to training regiments offered to Resident Advisers (RAs). The CIT was devised as a tool in the field of organizational psychology. Its purpose is to assist in analyzing the success of individual team members by examining the self-reported occurrence of incidents on the job, which are deemed critical. The Critical Incident Technique has been implemented with success in business and military applications. This powerful tool allows researchers to make valuable observations about the realities faced by individuals on the job. These observations make it possible to devise and improve existing training methods capitalizing on these realities. Data for this study came from an examination of incident reports (IRs). RAs generate IRs in response to different kinds of issues faced working with resident college students. Three regional institutions agreed to participate in this study and helped to diversify the data collected. This study addresses the following questions: What are the critical incidents RAs experience most often on the job? Is there a difference between the critical incident types reported in residence halls by institutional type? Is there a difference between the critical incident types reported by hall types? Is there a difference between the critical incident types reported by gender? What implications do the findings have for future RA training? Four types of demographic information were collected from the IRs: institution type (large public, midsize public, and small private), hall type (male, female, or coed), RA gender, and incident type. Conducting a survey of the literature concerning RA training and the CIT, generated five general categories of incidents on which RAs report. Crisis situations Policy enforcement Facilities management Administrative procedures Advising Specific measures including coding, and excision of sensitive information (such as sexual assaults sexual identity situations) from documents were used to protect the confidentiality and anonymity of the parties involved. When data collection was complete, a chi-squared test of significance was used to examine the relationships between the incident types reported and each of the other three variables (gender, institution type, and hall type). After analyzing the data using the statistical research methods described above, it was possible to make recommendations for future RA training. This study examines the impact of institutional environment, department philosophy, and personal bias on the training of RAs. The results suggest that each of these factors influences the success of RAs, and defines the environments in which resident students live. / Master of Arts

Threatening behavior is a cause for concern on college campuses. Even though solutions presented cannot completely prevent crime and violence, steps must be taken towards continuous improvement of violence prevention efforts. The purpose of this case study was to examine resident advisors' attitudes and beliefs about the process of identifying and choosing to report threatening behaviors. Thirteen participants from Residence Life at a major Land Grant University served as the case study group. A qualitative approach guided the inquiry of the study and was represented through observations, document analysis, and participant interviews. Analysis of the research questions supported the study's findings. Overall, students' exposure to violence prevention on campus is often through educational programs and resources, while Resident Advisors are also instrumental resources in sharing information with students. They suggest making more efforts in sharing violence prevention education with students. Because a wide range of issues face today's college students, they seek assistance from Resident Advisors, as well as peers, friends, and family. Building community through the residence halls provides a proactive approach in efforts to develop and provide students opportunities for growth, responsibility, and accountability to their communities. Finally, despite reporting systems in place and resources available, barriers still remain for students. The inconsistency between the views and perceptions of violence prevention education and barriers to reporting between Resident Advisors and administration in Residence Life indicates need for further engagement between students and Institutions of Higher Education based upon policies, educational efforts, and reporting structures. Institutions have an obligation to engage students in the prevention of violence through sustained community-building measures and working with targeted peer groups, such as Resident Advisors. Conclusions from this study were explained through the individual, information, and social background factors of The Reasoned Action Approach and guided the recommendations for practice and further research. Addressing the disconnect between the administration and Resident Advisors' perceptions is crucial in reducing barriers to reporting. A need remains for further engagement with peers, friends, family, RAs, and other influential groups to help shape students' understanding, awareness, and continued involvement in the identification and reporting of threatening behaviors. / Ph. D.

Im Mittelpunkt des Vortrags steht der Aufbau eines FEM-Modells in Creo Simulate, Berechnung von Schrauben, Lagerung von Wellen sowie die Anwendung des Tools Fatigue Advisor für die Ermüdungsanalyse, UML sowie Dehnungs-Wöhler-Kurven.