<p> The purpose of this study is to identify the suppliers’ involvement in innovation and New Product Development (NPD) of wind turbine manufacturing. In this thesis we analysed the sources of innovation and also explored the benefits that the companies derive when they involve the suppliers in the process of innovation and NPD. We present results from the study of 31 wind turbine producers across the globe including, small, medium and large companies. The conclusions are that most of the companies claimed that they involve suppliers in innovation and NPD. In the theory chapter, we have presented different techniques of suppliers’ involvement in innovation: <strong><em>to</em></strong>, <strong><em>with</em></strong> and <strong><em>by</em></strong> (Wintelism) the suppliers. Most of the companies use ‘’<strong><em>to</em></strong>’’ the suppliers technique when they involve suppliers in innovation. Improved quality, lower cost and utilising the suppliers’ knowledge & expertise are the main benefits that companies receive when they involve suppliers in innovation and product development.</p>

<p>Allt fler företag har med tiden sett outsourcing som en lösning för att bli mer konkurrenskraftiga. Företag kan välja att outsourca kärnverksamheten och därmed ställs höga krav på leverantörerna och samarbetet. De frågor som uppsatsen söker svar på är: Vilken betydelse har förtroende vid outsourcing av produktutveckling? Hur uppstår förtroendet? Undersökningen avser att analysera hur förtroendet för leverantören påverkar outsourcingen av produktutveckling. Genom att diskutera förhållandet mellan förtroende och transaktionskostnader kommer dessa faktorers betydelse för samarbetet mellan kund och leverantör att presenteras. Syftet med uppsatsen är att få en förståelse för hur ett företag arbetar med förtroende mot leverantörer då kärnverksamheten utkontrakteras. Studien har genomförts som en kvalitativ fallstudie. Fem personer intervjuades, dessa innehade roller som, inköpare, outsourcing managers, patentansvarig, samt kvalitetsansvarig. Intervjuerna var semistrukturerade med öppna, strukturerade, frågor. För att analysera svaren användes en modell som föreslagits för analys av förtroende mellan parter av Greenberg et al. (2008). Enligt denna modell beror förtroende mellan parter på tre faktorer integritet, välvilja och förmåga. Alla aktiviteter som uppstår vid outsourcingen kan ses som transaktionskostnader vilka har delats in i, kontaktkostnader, kontraktkostnader och kontrollkostnader. Resultatet visar på en tydlig koppling mellan förtroende och reducerade transaktionskostnader. Förtroendet uppkommer genom kontinuitet och god kommunikation. Resultatet visar också att förtroende till en del är formaliserat och till en del icke-formaliserat. Av dessa är det formaliserade förtroendet mest betydelsefullt. Detta formaliserade förtroende var beroende av kontroll för att kunna utvecklas. Praktiskt visar studien att förtroende är en viktig faktor inom outsourcing av produktutveckling och att förtroendet uppfattas som betydelsefullt av flera typer av experter som är inblandade i outsourcing. Att studera balansen mellan formaliserat och icke-formaliserat förtroende och inom outsourcing av komplexa kärnverksamheter och denna balans betydelse för transaktionskostnader kan vara ett intressant ämne för framtida forskning.   </p> / <p>Over time more and more companies have started to look at outsourcing as an opportunity for improved competiveness. A company may choose to outsource its core business and this will be challenging for the suppliers and for the collaboration. This thesis is trying to answer the following questions: What is the importance of trust in outsourcing of product development? How is the trust formed? The investigation intends to analyze how trust in the supplier is affecting outsourcing of product development. The relationship between trust and transaction costs is discussed as well as the effect of these factors on the collaboration with the supplier. The objective is to reach an understanding of how a company uses trust in outsourcing of core business activities. The investigation was performed as a qualitative case study. Five respondents with roles as purchaser, outsourcing manager, patent attorney and quality assurance professional, were interviewed. The interviews were semi structured with open structured questions. A model, suggested by Greenberg et al. (2008), for analysis of trust between parties was used to analyze the responses. According to this model, trust can be related to three factors: integrity, benevolence and competence and different activities can be attributed to contact costs, contract costs and control costs. The result shows a clear relationship between trust and reduced transaction costs. The trust is developed through continuity and good communication. The result also shows that the trust is partly formalized and partly non-formalized and that the formalized trust is most important of the two. The development of formalized trust is dependent on control. Practical implication of the study is that trust is important in outsourcing of product development and the importance of trust is acknowledged by different experts involved in outsourcing. The balance between formalized and non-formalized trust in outsourcing of complex core business activities and the impact of this balance on transactions costs may be an interesting topic for future studies. </p>

本研究以一家具代表性，台灣通訊產業後進之中小企業廠商為例，在2000年網路泡沫前後期間，其公司經營及產品開發之資料結果為樣本；探討通訊產品開發團隊所需之關鍵核心能耐、互補性資產之建構以及獲得的方法。並研究在產業後進地區的企業，居於可獨享性弱的環境中，如何透過多角經營之模仿、複製等手段吸收先進者的核心能耐，以有限的資源、正確的定位、挑選合適的切入點，在全球通訊產品市場上，奮力成長佔有一席之地。 / In this study, uses a market-trailing communication product development company in Taiwan as an example. During the Internet bubble period (around year 2000), explore the telecommunication product development team required various key core competence, complementary assets, and access to the construction of products. And to study such market-trailing competitor in global industry, how the operation of the company’s polyhedron strategy impacts revenue and market share, such as copying and other means to absorb the advanced core competence of leading products; the correct product positioning; and selection of suitable entering point in the global communications market place.

Problem statement Previous studies have indicated that poverty can be reduced through selling products to the poor. Moreover, these markets contain a large potential for profit that is currently untapped. Reaching these however requires substantial innovativeness and many companies have tried and failed. Surprisingly then, little theoretical guidelines exist on how to create social innovative products for poor markets. Purpose and research question The purpose of this study is to contribute to a better understanding of social product innovation for poor markets. This is done through investigating key factors to consider for SMEs emanating from developed countries in order to create social innovative products for these markets. Methodology This paper is a qualitative research and takes an exploratory approach, and uses a cross- sectional, multiple case study methodology. This study has investigated four products emanating from Swedish micro-SMEs, sold primarily in Tanzania, Zambia and Kenya. The empirical data was collected through conducting 12 semi-structured interviews. Results and conclusion The result of this paper contributed to a deeper understanding of social product innovation in subsistence markets. Theoretical guidelines in form of a model has been developed which summarizes 19 key factors that SMEs emanating from developed countries need to consider in order to create social innovative products for subsistence markets. Out of these, three are deemed to be of particular importance, namely the need to understand the marketplace, to develop the product in a price-based costing framework, and to scale.

Mapping a process enables a greater understanding of the work, and is standard to evaluate and improve a process. This thesis is conducted at Test Bed Mechanical Design at Scania in Södertälje. Test Bed Construction is a complex process, characterized by a large amount of creative work, technical challenges and coordination between different people and different organizational functions. The aim of the thesis was to identify the Test Bed Construction Process and to develop a visual model of the workflow that also served as support for the engineers in their daily work. During the mapping process, comparisons were made with previous research in lean product development to identify process improvement. A literature review on process mapping and process visualisation resulted in a method for process mapping. The study showed that research on process visualisation is neither structured nor well defined. Nevertheless, there are attempts to create a framework to facilitate the selection of modelling technology. The framework used in this thesis categorizes modelling techniques according to the purpose of the model and the models change tolerance. The literature review also led to the identification of a number of success factors for lean product development. A qualitative case study on UTTD mapped the Test Bed Construction Process as well as the engineer's experiences of their work process. The study resulted in a flow chart of the Test Bed Construction Process and a number of areas where the process could be improved. The process improvements essentially related procedures for documentation and coordination.

Interest has grown over the last two decades in the health benefits of polyphenols, with particular relation to degenerative diseases. The Kei apple (Dovyalis caffra) is an indigenous plant to South Africa, thought to be rich in polyphenols. This study aimed to produce a functional beverage from the Kei apple, with demonstrable nutritional benefits, which should also be found acceptable by consumers due to its sensory attributes. A long term aim of the study is to assist in improving income of farmers in rural and urban areas by encouraging the participation of small holders in growing the Kei apple for subsequent economic benefit. A thorough literature review was conducted on functional foods, trends for beverages, legislation and on polyphenols as a class of functional ingredients, specifically focusing on fruits and the fate of polyphenols in the body. A review of fruit processing procedures, preservation techniques and legislation, followed by new product development (NPD) and the types of consumers desiring functional foods were investigated as well as the role of sensory evaluation and consumer research were examined. Methods Kei apples were collected from two areas of South Africa, namely Bloemhof in the North West Province in the 200212003 growing season and from the Eastern and Western Cape in the 200412005 growing season. The first set of Kei apples were used to produce a prototype functional beverage, from which future development would take place. The second set of Kei apples were used for pulping on an industrial scale and then a small-scale commercial production batch of the Kei apple beverages for consumer panel testing was produced. Various flavours were used to mask the strong characteristic taste and aroma of the Kei apple for the beverage and these were narrowed down to apple, vanilla and mint 8. vanilla. Consumer panel testing was undertaken with 152 consumers with a pre-tested questionnaire using hedonic scales for overall acceptance, ranking for preference, a Fwd Action Rating Scale (FACT) for consumption intent, and a ranking test for purchase intent. All evaluations were carried out under strictly controlled sensory evaluation requirement and respondents were asked to fill in anonymous questionnaires at North West University, Potchefstroom Campus. Results and Discussion Statistical analysis of the results were determined by the Statistic* programme, version 7. In summary for all of the consumer testing, it was found that consumers regarded the apple flavoured Kei apple beverage statistically significantly more acceptable than the other flavours. The apple flavoured beverage was found to be rated practically significantly higher for the attributes of taste and overall acceptance, as well as for consumption intent, purchase intent and preference. There was, however, no significant differences in any of the attributes or evaluated consumption and purchase intent between the vanilla and mint & vanilla. The total polyphenols, determined by UV spectrophotometry as gallic acid equivalents per litre (GAE/I), were found to be slightly less then expected, with the apple and mint & vanilla showing similar results (as GAEII) 101.7 versus 106.1 for the latter two, whilst vanilla was 143.0 which may have been attributed to the vanillic acid molecule itself which also has a phenolic structure. This lower-than-expected level of total polyphenols may have been due to degradation during processing. There was a clear difference in the polyphenol content between the different harvests from the two regions. The former showed greater acidity as determined by total citric acid 4.81% w/w and sugar 16.3% versus 2.54% w/w and 8.4% This may be due to various factors of climate, soil and ripeness. For comparison purposes, a commercial product from the USA, Ocean Spray ® Cranberry, was also found to have more polyphenols present than the Kei apple beverage. This was also demonstrated by the amount of ascorbic acid, free and bound. The Kei apple beverage subjected to pasteurization probably lost most of its vitamin C content due to the heat treatment and the exposure to oxygen during pulping. Conclusion and Recommendations The development of a functional beverage from the Kei apple is feasible. As with most new product developments, further formulation modifications which are not insurmountable are required. The consumer panel was positive towards the apple flavoured beverage and this flavour should be taken forward for future development. The key stumbling block to the success of this project is the lack of an effective organizing body that could liaise with the growers to form a cooperative and provide a consistent supply of Kei apples. The effect of variations in harvesting time, soil conditions and climate must also be evaluated. The improvement of income of farmers may only be achieved by the involvement of other stake holders and the formation of a Kei apple grower's co-operative / Thesis (M.Sc. (Nutrition))--North-West University, Potchefstroom Campus, 2006.

To achieve success in today's competitive environment, companies are realising the importance of design collaboration during new product development. The aim of this research was to develop a collaborative design tool for use by industrial designers and engineering designers. To achieve this, a literature review was undertaken to understand the working relationship among the two disciplines during new product development. Following this, empirical research through interviews and observations outlined three problem areas: conflicts in values and principles; differences in education; and differences in representational tools and methods. The latter was chosen because the problem area of design representations was found to be highly significant. In looking at bridging differences in design representations, a taxonomy comprising 35 forms of sketches, drawings, models and prototypes was generated. A second stage of empirical research was conducted to establish the popularity of each representation and the type of design / technical information that industrial designers and engineering designers communicated with. The information was indexed into CoLab cards that would enable the two disciplines to gain joint understanding and create shared knowledge when using visual design representations. Following a pilot evaluation and minor modifications, student and practitioner interviews with a case study were employed to assess the significance of CoLab. The findings revealed that 82% of the interviewees felt CoLab to have built a common ground through the use of visual design representations. 75% gave a positive rating when asked if the system would enhance collaboration and 91% gave the physical cards a positive response as it provided instant access to information and allowed easy sharing. This thesis is a step towards a greater understanding of collaboration between industrial designers and engineering designers. The use of the CoLab system provides the prospect of achieving a common ground between the two disciplines.

This PhD project aims to develop a cost modelling system to support lean product and process development. The system enables the designers to assess the design along with associated manufacturing processes and provides decision support at an early development stage. Design assessment at early development stage can help designers to take proactive decisions, eliminate mistakes and enhance product value. The developed cost modelling system to support lean product and process development incorporates three lean product and process development enablers, namely set-based concurrent engineering, knowledge-based engineering, and mistake-proofing (poka-yoke). To facilitate above explained lean enablers, the system architecture contains six modules, six separate groups of database, a CAD modelling system, and a user interface. The system modules are: (i) value identification; (ii) manufacturing process/machines selection; (iii) material selection; (iv) geometric features specification; (v) geometric features and manufacturability assessment; and (vi) manufacturing time and cost estimation. The group of database includes: (i) geometric features database, (ii) material database, (iii) machine database, (iv) geometric features assessment database, (v) manufacturability assessment database, and (vi) previous projects cost database. A number of activities have been accomplished to develop the cost modelling system. Firstly, an extensive literature review related to cost estimation, and lean product and process development was performed. Secondly, a field study in European industry and a case study analysis were carried out to identify current industrial practices and challenges. Thirdly, a cost modelling system to support lean product and process development was developed. Finally, validation of the system was carried out using real life industrial case studies. The system provides a number of benefits, as it enables designers to incorporate lean thinking in cost estimation. It takes into consideration downstream manufacturable process information at an early upstream stage of the design and as a result the designer performs the process concurrently and makes decisions quickly. Moreover, the system helps to avoid mistakes during product features design, material and manufacturing process selection, and process parameters generation; hence it guides toward a mistake-proof product development. The main feature of the system, in addition to manufacturing cost estimation, is set-based concurrent engineering support; because the system provides a number of design values for alternative design concepts to identify the feasible design region. The major contribution of the developed system is the identification and incorporation of three major lean product and process development enablers, namely set-based concurrent engineering, knowledge-based engineering and poka-yoke (mistake-proofing) in the cost modelling system. A quantification method has been proposed to eliminate the weaker solution among several alternatives; therefore only the feasible or strong solution is selected. In addition, a new cost estimation process to support lean product and process development has been developed which assists above explained three lean product and process development enablers.

Focusing on the needs of users, design can leverage new product development process by offering insightful knowledge of those needs. This research investigates the technology development of smart homes. Design is utilised as a product research tool to identify key insights of the home life of the older adults living in the UK, and for the purpose of informing the front-end of the new product development process. The review of the literature in the field of smart homes suggests that the developments have lagged by a technology-push approach, the lack of appropriate concepts from users’ perspectives as well as the lack of development strategy, which has consequently been reflected in consumers’ reluctance towards smart homes. As a result, this doctoral research aimed to ‘develop a user-oriented product design research tool that improves the understanding of the home life of older adults.’ To achieve the aim, this research employs qualitative methodology to develop a research process that utilises the cultural probe, semi-structured interview and video tour. Informed by ethnographic tradition, this research establishes its trustworthiness and credibility by employing a thorough process of analysis (qualitative analysis with computer-assisted software NVivo 8 and peers debriefing) and evaluation (creative workshop and evaluative interview) with practitioners from the field of product design, design management and design education. The result of the field investigation is presented as ten personas and taxonomy of nodes, which form the contribution of this research, a sensitising tool and process. This research contributes a sensitising tool - a design-led, user-inspired and participatory product design research that the offers insightful knowledge of those older adults and their relationships with their homes living in the UK. This sensitising tool is developed for the smart home designers for the purpose of generating new product ideas and challenges designers’ preconception of users and smart homes, and provokes reflections on the practices of user-centred and user-participatory design, as examined in the creative workshop. In addition, this research also contributes to the growing debate surrounding the issues relating to ethnographic user research and the use of cultural probe for the design of new smart homes.

Social media such as Facebook, Youtube, Twitter, and online communities plays an important role for knowledge production and diffusion as well as discussions among people. Among social media, online brand communities (OBCs) have recently received attention from both academics and practitioners due to the practical benefits of OBCs for consumers and companies. For consumers, knowledge sharing and its collective activities help them to make purchase decisions and to protect themselves against firms’ monopoly and oligopoly or collusion and anticompetitive actions. For companies, new ideas and feedback on brand products created by OBC members are useful input to develop new products and enhance existing product lines. Therefore, active content generation by community members is one of the critical success factors of OBCs. However, many scholars argue that only a few members who are more devoted to a community are tending to engage in OBC activities and many community members tend to remain in the periphery (sometimes called ‘lurkers') of the community by using OBCs merely for gathering information without any contributions. Therefore, it is important to make members in the periphery of the community transit to the core to increase members’ intentions and ‘devoted members’ to produce more valuable benefits for both consumers and firms. In spite of its importance, the literature is lacking in efforts to explain how and when community members in the periphery transit to the core of the community in a long-term perspective. This study aims to reveal how and why OBC members transit from the periphery to the core of the community and how to increase their intention to use OBC from a long-term perspective. OBC use behaviour is classified into, largely, two categories according to the purposes of an OBC: behaviour with a brand product consumption purpose; and behaviour with a social relationship building purpose. This study classifies OBC members as three clusters by social identity theory: tourists, minglers, and devoted members (devotees and insiders). The devoted members have valuable consumption knowledge of brand and strong social bonds in the OBC and the OBC members become a devoted member by accumulated brand knowledge and experiences through long-term OBC use. Therefore, from a socialisation aspect, this study adopts organisational socialisation theory as the theoretical lens to explain how and why the members evolve from novice members as tourist to devoted members in OBC contexts. Socialisation theories argue that there are usually three sequential stages for a member to gain full membership in a community: pre-entry, accommodation, and affiliation. In addition, this study adopts IS implementation theory to understand OBC user behaviours from an IS use behaviour perspective: acceptance in the pre-entry stage and routinisation in the accommodation stage and infusion in the affiliation stage. By reviewing socialisation theory and IS implementation theory, this study finds four significant motivations, those of information quality, trust, sense of belonging, and brand loyalty for intention of OBC use from the acceptance (pre-entry) to infusion (affiliation) stages. To integrate the socialisation perspective with the IS use perspective, this study adopts a technology acceptance model (TAM) as a theoretical framework to link to motivators in different OBC use behaviour from the acceptance to infusion stages. As a result, this study proposes a conceptual framework to explain the OBC members’ transition process from acceptance (pre-entry) to infusion (affiliation). The aim of this study is to predict and explain the transition of motivators for OBC use from pre-entry to affiliation and how to improve members’ intention of OBC use from a long-term perspective ultimately to foster ‘devoted members’. This study adopts an online survey targeting 518 participants who belong to 17 OBCs in South Korea and the conceptual framework is validated. The results show that all factors (i.e. information quality, trust, sense of belonging, brand loyalty) are significant determinants to increase intention to use OBCs and the factors have a causal relationship with each other to form a transition process from the acceptance (pre-entry) to infusion (affiliation) stages. This study also reveals that brand loyalty has a significant role to explain the transition process and directly influence user intention to use OBCs. The sense of belonging also directly affects members’ intention to use OBCs but has less impact than brand loyalty. In addition, the results indicate that TAM is an appropriate model to predict user behaviours in a long-term perspective to explain the change of OBC use behaviour from the acceptance to infusion stage and confirms that perceived usefulness and perceived ease of use have significant impact on the intention to use OBCs as in other IS studies. Understanding the transition process within OBCs has theoretical and practical implications. Theoretically, it will extend our understanding of how IS end users transit from acceptance behaviour to continued use and extended use of information systems in virtual community contexts. For managers, this study will provide them with insight on how to retain potential consumers in OBCs and facilitate their activities to gain consumer feedback on existing and new products.