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'For the sake of our customers': A case study of the links between Coordination, Communication and TQMSrismith, Karinrat, n/a January 2007 (has links)
This study is a qualitative case study approach to theory building that aims to develop
a more holistic understanding of the patterns of coordination in an organisation that
has successfully implemented TQM using a communication perspective. The data
were gathered at a large private hospital in Bangkok where 36 respondents from nonmedical
treatment areas were interviewed. The study used in-depth interviews as the
primary data source, complemented with participant-observations and document
analysis to address the main research question: In what ways have the effects of TQM
on communicative attitudes and practices contributed to coordination?
Influenced by the notion of social construction, the analysis suggests that despite
TQM consisting of several contributing principles and tools, it is the role of leadership
that demonstrated the most significant value to communication and coordination
outcomes. Three key patterns of coordination emerge in the study: (1) shared meaning
and common purpose derived from management?s interpretation and articulation of
TQM reality from a customer perspective, (2) shared understanding as a result of
management?s construction of TQM influenced administrative arrangements, and (3)
emotional experiences as a result of staff members? social interaction. The finding of
this study suggests that achieving coordination is far more complex, and can be
difficult to control by management, specifically one emerging from an emotional
experience which was found to have more effect on staff members? decisions in
investing or reserving their energy in coordination, as compared to the other two
patterns.
The findings demonstrate that organising coordination is not always rational and
static, as previously discussed in the dominant organisation design-based literature.
Rather, coordination is highly dependent on the process of social construction,
communication, and interaction between organisational members. For this reason, the
role of management in ensuring consistency in interpretation and construction of the
shared reality, and in ongoing communication is imperative, not only to guide and
maintain coordinated actions, but also to achieve meaningful and mindful
coordination of members within the organisation.
The practical theory developed in the study makes a direct contribution to
coordination theory, specifically on the emergence of multi-dimensional coordination
patterns which suggests the need to reconsider a research approach that could
accommodate the complex nature of coordination which is also driven by
communication, social interaction, and reciprocal relationships. Future studies on
coordination could be positioned within a relativist, constructionism or interpretivist
paradigm and investigate interrelated multiple ontological domains, not only the
conventional organisational structure, but also cognition, discursive and social
interaction. The study also offers some useful insights into both coordination and
communication aspects for practitioners who aim to successfully implement TQM.
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A rethinking of George F. Kennan's containment strategy and U.S. foreign policy in Western Europe and East AsiaLuo, Xi, January 2006 (has links)
Thesis (M. Phil.)--University of Hong Kong, 2006. / Title from title frame. Also available in printed format.
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All the Tsar's men minorities and military conscription in Imperial Russia, 1874-1905 /Ohren, Dana M. January 2006 (has links)
Thesis (Ph.D.)--Indiana University, Dept. of History, 2006. / Source: Dissertation Abstracts International, Volume: 67-02, Section: A, page: 0677. Adviser: Alexander Rabinowitch. "Title from dissertation home page (viewed March 13, 2007)."
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Thailand in der Dauerkrise / Thailand in permanent crisisDittrich, Denise January 2009 (has links)
Mit dem erzwungenen Abbruch des ASEAN-Gipfels im April 2009 erreichte der politische Machtkampf in Thailand einen neuen Höhepunkt. Trotz des Rückzuges der Aufständischen ist kein Ende des Konflikts abzusehen. Die erhoffte politische Ruhe mit der Wahl Abhisit Vejjajivas zum neuen thailändischen Regierungschef hat sich in dem tief gespaltenen Land nicht eingestellt.
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Herausforderung Eurasien / Challenge EurasiaJanuary 2011 (has links)
Im Osten was Neues: Seit zehn Jahren gibt es die Shanghai-Gruppe. Für die Geschichtsschreibung ein kleiner, ein winziger Zeitraum. Welchen Platz die Organisation einst in Geschichtsbüchern einnehmen wird, ist ungewiss. Die strategische Bedeutung, die Entscheidungsprozesse sowie die Ziele der Shanghai-Gruppe sind bislang nicht konturscharf einzuschätzen gewesen.
Im Thema untersuchen Kenner der Gruppe die Interessen der Akteure, vor allem jene Chinas und Russlands. Sie werfen einen Blick auf die geostrategische Relevanz Zentralasiens und machen auf das kritische Verhältnis zwischen der Allianz und den USA aufmerksam.
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Tracing the last breath: Movements in Anlong VengJanuary 2009 (has links)
Anlong Veng was the last stronghold of the Khmer Rouge until the organization's ultimate collapse and defeat in 1999. This dissertation argues that recent moves by the Cambodian government to transform this site into an "historical-tourist area" is overwhelmingly dominated by commercial priorities. However, the tourism project simultaneously effects an historical narrative that inherits but transforms the government's historiographic endeavors that immediately followed Democratic Kampuchea's 1979 ousting. The work moves between personal encounters with the historical, academic presentations of the country's recent past, and government efforts to pursue a museum agenda in the context of "development through tourism" policies.
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Chen Duxiu's early years: The importance of personal connections in the social and intellectual transformation of China 1895--1920January 2009 (has links)
Chen Duxiu (1879-1942), is without question one of the most significant figures in modern Chinese history. Yet his early life has been curiously neglected in Western scholarship. In this dissertation I examine the political, social and intellectual networks that played such an important role in his early career---a career that witnessed his transformation from a classical scholar in the Qing dynasty (1644-1912), to a reformer, to a revolutionary, to a renowned writer and editor, to a university dean, to a founder of the Chinese Communist Party, all in the space of about two decades.
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He Luting: Musical defiance in Maoist ChinaJanuary 2010 (has links)
Composer and educator He Luting (1903-1999) became one of the most influential musical figures in China's history. Trained in the Western classical tradition, He Luting promulgated the musical techniques of the West while dedicating himself to raising the standards of music in modern China. His outspoken advocacy of Western classical music rendered him a target during the Chinese Cultural Revolution (1966-1976), causing him to become a victim of one of the earliest and most vicious attacks of that campaign. His bravery and defiance garnered him national attention, and he achieved legendary status for thousands of Chinese intellectuals terrorized by that regime.
This document will show the effects of the ever-changing political climate of Maoist China on Chinese musicians, as reflected in the life and career of He Luting. A thorough examination of the humble beginnings and life experiences of He Luting will clearly portray the ways in which the changing polemics of the Communist Party influenced the musical education and compositional style of prominent Chinese musicians. This document also depicts how the writings of Claude Debussy attracted the notice of those in the highest levels of government, and how He Luting's subsequent defense of Debussy's writings resulted in what they deemed "the most serious counterrevolutionary incident prior to the Cultural Revolution." He Luting's subsequent interrogation and violent abuse (which had the distinction of being the only live, televised struggle session during this regime) is portrayed, as well as its effects on intellectuals throughout China. A detailed account of the sufferings of prominent musicians in Shanghai and their persecution by the government is also given in comparison with the case of He Luting. Other issues explored will include the importance of music in Maoist China, and why many musicians were persecuted for defending a musical culture that was not their own.
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The Asian Renaissance: Reclaiming CentralityLin, Ling 06 April 2010 (has links)
With Asia’s (inclusive of Southeast Asia) re-emergence on the world stage, its civilization origins have become a subject of intense study. Three main value systems define Asian civilization—Confucianism, Taoism and Buddhism. Asians will derive inspiration from the past for the future, a similar phase the West underwent as it emerged from the medieval ages; hence the word 'renaissance' has been applied to Asia's re-emergence. Rediscovery of these heritages is a crucial part of the Asian renaissance. My thesis will expound the economic resurgence of the Asian nations, the emergence of Asian regional institutions and the emergence of an Asian ideology—Samagri.
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The Asian Renaissance: Reclaiming CentralityLin, Ling 06 April 2010 (has links)
With Asia’s (inclusive of Southeast Asia) re-emergence on the world stage, its civilization origins have become a subject of intense study. Three main value systems define Asian civilization—Confucianism, Taoism and Buddhism. Asians will derive inspiration from the past for the future, a similar phase the West underwent as it emerged from the medieval ages; hence the word 'renaissance' has been applied to Asia's re-emergence. Rediscovery of these heritages is a crucial part of the Asian renaissance. My thesis will expound the economic resurgence of the Asian nations, the emergence of Asian regional institutions and the emergence of an Asian ideology—Samagri.
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