Background:  The prevalence of augmented reality (AR) is on an upward trend and is expected to accelerate in growth in the upcoming years. This poses a strategic opportunity for marketers as it paves the way for incorporating AR into their marketing activities. However, a challenge for companies who wish to incorporate AR into their marketing is the lack of internal capabilities concerning AR among marketers. Research has shown that AR marketing (ARM) has several advantages such as it improves customer engagement, customer-brand relationships, customer’s purchasing intentions, and customer’s attitudes towards brands. The key factor that drives these positive outcomes of ARM is the enhanced hedonic and utilitarian benefits it provides. However, there is currently a lack of understanding regarding what utilitarian and hedonic benefits customers expect to derive from ARM. understanding these expectations is essential as their fulfillment is a determinant of how meaningful and satisfactory the ARM experiences are perceived.  Purpose:  The purpose of this study is to bridge the current research gap by exploring customers' expectations regarding the hedonic and utilitarian benefits of ARM and how well they perceive that these expectations are met and subsequently what this means for the overall customer experience.  Method:  The study is based on an exploratory qualitative research design with an abductive approach. The data were collected using semi-structured interviews with fifteen participants that were purposely sampled. This allowed us to get rich data and develop an in-depth understanding of customers’ expectations and experiences with ARM. The interviews were conducted in two rounds, the first round was to explore their expectations of ARM shopping applications while the second round was to explore their experiences. Between the two interviews, the participants used two ARM applications (IKEA Place & Wanna Kicks) and were asked to use them in their domestic setting. We analyzed the interview data using thematic analysis. By doing so we took a systematic approach to identify and compare similarities and dissimilarities in our data, leading to emerging themes. The results were compared to existing literature to identify new findings and develop conclusions.  Findings:  Our findings contribute to a deeper theoretical understanding of ARM by identifying and categorizing customers' hedonic and utilitarian expectations and shedding light on the specific AR attributes that contribute to these expectations. Furthermore, we also present novel insights into how ARM can provide meaningful customers experiences. Our findings have several theoretical and managerial implications offering valuable insights for the continuation of theoretical development and strategic marketing practices.

Yes / The use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth as well as intrusive and irritating online brand presence. This article brings together the collective insight from several leading experts on issues relating to digital and social media marketing. The experts’ perspectives offer a detailed narrative on key aspects of this important topic as well as perspectives on more specific issues including artificial intelligence, augmented reality marketing, digital content management, mobile marketing and advertising, B2B marketing, electronic word of mouth and ethical issues therein. This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where we highlight the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.

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