Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-08-04T15:25:05Z No. of bitstreams: 1 Angelica Aparecida Gheller.pdf: 2718845 bytes, checksum: f9f4c521bf4c3d6860e62f70ee4b1799 (MD5) / Made available in DSpace on 2017-08-04T15:25:05Z (GMT). No. of bitstreams: 1 Angelica Aparecida Gheller.pdf: 2718845 bytes, checksum: f9f4c521bf4c3d6860e62f70ee4b1799 (MD5) Previous issue date: 2017-04-16 / The main objective of this research was to investigate the critical success factors for cloud ERP projects in the scenario of Brazilian companies. In addition, the secondary objectives were to identify the perception of benefits resulting from this implementation, in the aspect of improving organizational performance and the elaboration of a matrix to support the management of such projects, based on a review of the literature and the data collected from the field research. The method of the data collection was a self-directed questionnaire, and the statistical method was the canonical correlation, to answer the main research question. In addition, a factorial analysis and a multiple linear regression were run to investigate possible relationships between the independent variables (critical success factors) and the dependent variables (benefits) of the research model. The results obtained did not validate all the critical factors present in the literature, and those that were proven empirically were regrouped in new dimensions, being: security information and alignment of compliance, and communication and management of stakeholders. / O objetivo principal deste estudo foi explorar os principais fatores críticos de sucesso de projetos ERP cloud, no contexto do cenário de empresas brasileiras. Adicionalmente, os objetivos secundários consistiram na identificação da percepção de benefícios resultantes dessa implementação, sob o aspecto de melhoria do desempenho organizacional e a elaboração, com base na revisão da literatura sobre o tema e nos dados coletados na pesquisa de campo, de uma matriz para apoiar a gestão de projetos dessa natureza. Para responder à questão de pesquisa, o método de coleta de dados foi o questionário autodirigido e o método estatístico foi a correlação canônica. Adicionalmente, foi realizada uma análise fatorial e uma regressão linear múltipla para investigar com mais profundidade possíveis relações entre as variáveis independentes (fatores críticos de sucesso) e as variáveis dependentes (benefícios) do modelo de pesquisa. Os resultados obtidos não validaram todos os fatores críticos presentes na literatura, e os que se comprovaram empiricamente foram reagrupados em novas dimensões, sendo: segurança da informação e alinhamento do compliance, e comunicação e gestão de stakeholders.

Current trends in ERP system were studied by conducting research and analyzes to see to what degree are current ERP trends reflected in existing ERP solutions that are being developed by both Czech and multinational vendors. For the purposes of the research a set of hypotheses was formulated and used to analyze the selected solutions. The research found two trends that are represented in the majority of selected ERP solutions. The application of cloud computing technology and the suitability to use particular solutions as two-tiered ERP. It was also found that all researched vendors to a certain degree implement the principles of Green ICT, although no vendor specifically labeled their software as Green ERP. It was also found that the term Social ERP doesn't appear to be an acceptable term for ERP vendors, although Social ERP functionality of some degree was found to be present in ERP solutions from multinational vendors.

This thesis focuses on an assessment of the current information system in a small company followed by a plan proposal for its replacement. Main goal is to compare multiple different approaches to the process of implementing a new information system in a company and the use of methodical approach for their comparison. The result of this should be a recommendation to whether the information system should be replaced and if so, what will be the resulting gain for the company.