<p>Since organisations are expanding geographically the need for global applications has become extensive. This work examines how a global support organisation should be organised, with respect to communication and technical aspects, when providing support for a global application to a user organisation. This work has been accomplished through a literature study and an interview study. The result from the investigation shows that a decentralised support organisation is superior to some extent. Specially when it comes to communication but both the literature and the respondents claim that communicating with people from different countries with different languages is something you get used to over time. It is however not superior to implement too many sites since it is expensive to have several support centres. The conclusions of this work are that the literature claims that decentralisation is the approach to have if the infrastructure is in place, the respondents however, believe that it is too expensive to decentralise too much.</p>

Since organisations are expanding geographically the need for global applications has become extensive. This work examines how a global support organisation should be organised, with respect to communication and technical aspects, when providing support for a global application to a user organisation. This work has been accomplished through a literature study and an interview study. The result from the investigation shows that a decentralised support organisation is superior to some extent. Specially when it comes to communication but both the literature and the respondents claim that communicating with people from different countries with different languages is something you get used to over time. It is however not superior to implement too many sites since it is expensive to have several support centres. The conclusions of this work are that the literature claims that decentralisation is the approach to have if the infrastructure is in place, the respondents however, believe that it is too expensive to decentralise too much.

The present diploma thesis deals with the topic of communication support in patients with multiple sclerosis in the terminal stage of the disease. Since the number of institutions in the Czech republic which deal with this issue is extremely limited, the questions addressed in the thesis are more topical than ever. In the first part of the thesis, the author introduces to the reader the disease as such, with its clinical picture and pathologies, types, diagnostics, progress, and treatment. The aim of the thesis is to characterize the needs and forms of support for patients with respect to communication and in order to reach this aim the author conducted a survey in an institution in the form of an exploratory research. Answers to the research questions were sought in case studies of patients who were willing to participate in the research and who shared their life stories and provided insight into their intimate struggle to cope with the disease in the best way possible. Their goal was prosaically simple - to keep control over their lives and their human dignity for as long as possible. KEYWORDS multiple sclerosis, augmentative communication, alternative communication, technical aids, non-technical aids