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Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case studyDaynard, Richard Alan January 1980 (has links)
Thesis (Ph.D.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1980. / MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH. / Includes bibliographical references. / by Richard Alan Daynard. / Ph.D.
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