This Master thesis is about the electronic administration of the consumer rights protection. The purpose of this paper is to determine how the consumer rights protection is administrated in Lithuania and in the countries of the European Union (EU); as well as to propose the ways in which the administration system in Lithuania could be improved and a modern and progressive electronic administration system could be created. The point of this scheme is to transfer from the traditional “paper-based” administration to the “online-based” electronic administration. E-administration is a new term and it means the administration activity based on computer technologies. The paper finds out that the advantages of the online administration are these as follows: time saving, improving quality of the service, smaller expenditures, less overloaded traffic of emails. In regard to the legal basis to ensure the proper functioning of the e-administration in Lithuania, the paper concludes that foremost attention should be given on realisation of the law norms, on passing the necessary by-laws, on conducting public awareness and education campaigns, on increasing efficiency of supervisory institutions. Paper explains the consumers protecting networks in the European Union, which are merely based on information and Internet technologies (ICPEN, econsumer.gov, RAPEX, EEJ-Net ir FIN-Net). These electronic networks administrate different consumer complains on international level and help... [to full text]

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-03-31T11:47:37Z No. of bitstreams: 1 Marcelino Sato Matsuda.pdf: 1145713 bytes, checksum: 12b85b74f6ee1218d67654c791556f69 (MD5) / Made available in DSpace on 2017-03-31T11:47:37Z (GMT). No. of bitstreams: 1 Marcelino Sato Matsuda.pdf: 1145713 bytes, checksum: 12b85b74f6ee1218d67654c791556f69 (MD5) Previous issue date: 2017-03-20 / The facility of new equipments associated with the different ways people communicate has changed social behavior and the way of practicing the legal business. In 2014, the Civil Mark of Internet took effect, without taking care of the storage of legal business data nor the information content to be stored. Which leads us to ask: How to guarantee the effectiveness of consumer rights at the necessary moment to prove the legal business performed through information technologies? In order to solve this question, we start from general assumptions applied to consumer rights, the relevant legislation to the Internet, the law projects related to e-commerce and the prescription of the Civil Code to show the necessity of storing the legal business information in log files by 10 years. The present study has importance for the effectiveness of consumer protection projected over time and in the rescue of information. Furthermore, we believe that this study may contribute with other studies on the same matter, since information technology is a matter quite discussed nowadays / A facilidade dos novos equipamentos associados aos vários modos das pessoas se comunicarem alterou o comportamento social e a maneira de praticar os negócios jurídicos. Em 2014, o Marco Civil da Internet entrou em vigor, sem cuidar do armazenamento dos dados dos negócios jurídicos, nem do conteúdo da informação a ser armazenada. O que nos levou a perguntar: Como garantir a efetividade dos direitos do consumidor no momento de provar os negócios jurídicos realizados por meio das tecnologias da informação? Para solução desta indagação, partimos de premissas gerais aplicadas ao direito do consumidor, à legislação correspondente à internet, aos projetos de lei correspondentes ao comércio eletrônico e à prescrição do Código Civil para mostrar a necessidade do armazenamento das informações dos negócios jurídicos em arquivos log pelo período de 10 anos. O presente estudo tem importância para efetividade da tutela do consumidor projetada no tempo e no resgate da informação. Além disso, acreditamos que esta proposta pode contribuir com outros estudos que tratam do tema, visto que a tecnologia da informação é assunto bastante discutido atualmente

Magistro baigiamasis darbas skirtas ginčų, kylančių tarp vartotojų ir verslininkų, alternatyvaus sprendimo analizei. Darbo pradžioje nagrinėjama problemos, susijusios su alternatyvaus ginčų sprendimo (toliau - AGS) samprata, atskleidžiami AGS privalumai ir trūkumai, jo reikšmė vartotojų teisių gynimo sistemoje. Antroje darbo dalyje apžvelgiama atskirų AGS procedūrų įvairovė, jų ypatumai bei taikymo sąlygos, taip pat pateikiama šių procedūrų visumos (tame tarpe - jų klasifikacijų) analizė. Galiausiai yra gvildenamos neteisminiam vartotojų teisių gynimui esminės įtakos turėjusios Europos Sąjungos (toliau - ES) iniciatyvos, ES valstybių narių praktika, ir, įvertinus Lietuvoje vyraujančias tendencijas, jos institucinę ir įstatyminę bazę, atskleidžiamos problemos, su kuriomis susiduria mūsų valstybės vartotojai. Darbas aktualus ir naudingas tiek teoriniame, tiek praktiniame lygmenyje: kadangi AGS vartotojų teisių srityje Lietuvoje pakankamai naujas, tradicijų kol kas dar neturintis reiškinys, tyrimo rezultatai galės būti panaudoti ne tik gerosios praktikos kūrimui, veiksmingos teisinės duomenų bazės formavimui, bet ir problemų, su kuriomis susiduria AGS procedūras taikančios struktūros, sprendimui. Remiantis šiuo darbu, bus galima toliau tęsti ginčų, kylančių iš vartojimo sutarčių, alternatyvaus sprendimo analizę, jo teigiamų ir neigiamų savybių tyrimą. Atnaujinus statistinius duomenis, papildžius praktinių pavyzdžių sąrašą, priėmus naujus teisės aktus, jau galiojančius - pakeitus... [toliau žr. visą tekstą] / Master thesis is attributed to the analysis of alternative dispute resolution between consumers and businessmen. At the beginning of the thesis problems related to the alternative dispute resolution (hereinfather reffered to as the ADR) concept are researched, later on, advantages and disadvantages of ADR, its importance to consumer rights protection system are described. The second part of the thesis discusses the diversity of particular ADR procedures, their features and application possibilities, as well as provides the analysis of whole these procedures (including their classification). Finally, it provides European Union (hereinfather reffered to as the EU) initiatives substantially influenced the extrajudicial consumer rights protection, EU Member States‘ practice and challenges facing our state‘s consumers in accordance with the assessment of the prevailing trends in Lithuania, its institutional and legal framework. The thesis is relevant and useful at theoretical as well as at practical level, because ADR of consumer rights is new phenomenon with no traditions in Lithuania yet. Therefore, results of the research could be used not only in order to create good practice and to form effective juridical database, but also in order to deal with problems facing the structures that apply the ADR procedures. Based on this study, further improvements will be possible of the analysis of alternative resolution of disputes arising from consumers’ agreements, research of positive... [to full text]