NDLTD Global ETD Search
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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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Showing 1 to 2 of 2 (0.075 seconds)

Spelling suggestions: "subject:"continuous rating""

1

Emotion Regulation through Multiple Customer Mistreatment Episodes: Distinguishing the Immediate and Downstream Effects of Reappraisal and Acceptance

Krantz, Daniel J. 24 March 2021 (has links)
No description available.
Psychology
Acceptance
emotion regulation
rumination
reappraisal
affect
skin conductance level
SCL
continuous ratings
discontinuous growth modeling
state anxiety
customer mistreatment
emotional labor
2

Whatever happens, I'll support you: The effects of autonomy support during aggressive customer service interactions

Benedetti, Alison A. January 2015 (has links)
No description available.
Behavioral Sciences
Occupational Psychology
Occupational Health
Psychology
self-determination theory
autonomy support
psychological need satisfaction
call center
continuous ratings
well-being
performance

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