In partial fulfillment of the Degree: Master of Commerce (Accountancy), University of the Witwatersrand, October 2017 / This research examines through the use of survey data which key factors around a companies‟ industry positioning, strategic decisions and internal qualitative capabilities, are considered by financial analysts when preparing their financial forecasts. The research covered buy-side and sell-side analysts in South Africa. The results were however found to be non-conclusive and did not align to previous research on this matter. Comparisons between analysts covering the same company were performed with consistencies found on average across all variables. It is interesting to note that when a detailed analysis and comparison was performed by individual variable for analysts covering the same company, different views on some of the variables were identified between buy-side and sell-side analysts, therefore supporting the research obtained during the literature review. It was found based on the tests performed that the factors which have an impact on forecasted financials relate to superior product/service strategy, innovation and ability to execute strategy. These variables were however noted not to be consistent across all the financial forecast factors and are contradictory to the research highlighted in the literature review as well as the outcomes of the original study, ie. There are additional factors which are considered important. Further research is recommended on analyst behaviour in South Africa. / GR2018

The relationship between customer satisfaction and firm profitability has received varying attention in the research literature. Customer satisfaction itself has been thoroughly investigated and a number of possible attributes identified. A linkage between customer satisfaction and repurchase intention has been shown to exist, though little research has been completed on actual repurchase, while recent research has shown a linkage between customer retention and revenue. If the research on these component parts is added together, it suggests a direct linkage between attributes of customer satisfaction and firm revenue, implying that firm revenue may be increased by identifying and improving key attributes of customer satisfaction.

Thesis (Ph. D.)--University of Hong Kong, 2010. / Includes bibliographical references (p. 125-129). Also available in print.

Thesis (Ph. D.)--University of Texas at Austin, 2001. / Vita. Includes bibliographical references. Available also from UMI/Dissertation Abstracts International.

Thesis (M.Phil.)--City University of Hong Kong, 2008. / "Submitted to the Department of Accountancy in partial fulfillment of the requirements for the degree of Master of Philosophy." Includes bibliographical references (leaves 24-26)

Thesis (Ph. D.)--Rutgers University, 2009. / "Graduate Program in Management." Includes bibliographical references (p. 150-154).

Not available / text

published_or_final_version / abstract / toc / Economics and Finance / Doctoral / Doctor of Philosophy

No description available.

Thesis (Ph.D.)--Zhongguo ren min da xue, 2005. / Includes bibliographical references (p. 321-334).