The aim of my thesis is to analyse procedures currently used by auditors when presenting suggestions of changes at the client. The theoretical part defines change and its process. Further I look into inner motivation and the GROW method, which is used in couching. In the practical part, structured interviews with an auditor and employees of a financial accounts department according to the GROW method are carried out. Recommendations and procedures for implementing changes by the auditor are recommended based on these interviews. The aim of these recommendations is to improve the process of implementing change itself.

The impact of a leader on his or her followers has been a topic of much research and therefore organizations, including the financial services sector in South Africa, are placing more and more emphasis on what this leadership construct looks like. Research suggests that Authentic Leadership might be a new kind of leadership approach that the world is looking for. This study aims to establish the possible relationship between an authentic leader and the impact the leader’s behaviour has on the performance of his or her employee. The study further attempts to establish if satisfaction can play a mediating role in the relationship between authentic leadership and the performance of an employee. The research used two established research instruments, namely the Authentic Leadership Questionnaire (ALQ), as well as a section of Freese and Schalk’s (2008) psychological contract questionnaire relating to satisfaction specifically. Respondents were also requested to indicate their most recent performance rating. The study was conducted within the financial sector based in the Eastern and Southern Cape with a total population of 1077 employees across all business units, job grades, race, age, education and gender. The study established a significant positive relationship between authentic leadership and employee performance. A further significant positive relationship was established between authentic leadership and satisfaction. However, no relationship could be established between satisfaction and performance, thereby indicating that satisfaction was not a mediator of the relationship between authentic leadership and employee performance. In conclusion, recommendations for management practice and for further research are made.

The objective of this work was to determine the influence of recovered fibres on the mechanical properties of board. Industrial board was provided by Fiskeby Board AB and laboratory board was made by using an isotropic sheet former. Board properties such as tensile strength, tensile stiffness, z-strength and bending stiffness were evaluated. Variation in the grammages of the middle and bottom layers of laboratory board was done and influence on the mechanical properties was studied. Each layer of multiply board was also tested separately at industrial board grammage and standard grammage. Results showed an increase in the tensile properties with the increase in the grammage of bottom layer, an increase in the z-strength of the board was also observed. Bending stiffness calculated by laminate theory also indicated an increase with the increase in the grammage of bottom layer. While testing of the separate layers showed an increase in the tensile properties of the layers with increasing the grammage while a decrease in z-strength was observed. Cracks occurred in the bottom layer of the multiply boards but an increase in the mechanical properties of board was observed. / Returfibrer är miljövänliga och ger ett försprång framför nyfiber på grund av låg kostnad. Det är dock allmänt känt att returfibrer inte uppvisar samma egenskaper som nyfibrer, i själva verket försämras fiberegenskaperna efter varje återvinningsprocess. Mekaniska egenskaper är mycket viktiga för kartongproducenter och därmed läggs en hel del energi på förbättringar utan kostsamma investeringar.   I detta examensarbete utvärderades mekaniska egenskaper för 4-skikts kartong såsom dragstyrka, dragstyvhet, böjstyvhet och z-styrka. Den industriella kartongen som användes kom från Fiskeby Board AB och laboratoriekartong tillverkades med en isotrop arkformer. Separata skikt formades och guskades därefter samman. Ytvikten av det mellersta och undre skiktet ändrades och effekten på kartongens egenskaper utvärderades. Varje lager testades också separat vid ytvikter representativt för den industriella kartongen samt vid standardiserade ytvikter. Styrkan i tjockleksriktningen utvärderades med z-styrka och Scott Bond. Böjstyvheten beräknades med hjälp av laminatteorin.   Skillnaderna i dragstyrka mellan kartong framställd i industrin och laboratorie var små, men dragstyvheten var lägre för laboratoriearken på grund av torktekniken. Skillnaderna i z-styrka var inte signifikanta, men baserat på trenden uppvisade laboratoriearken en lägre styrka på grund av ett lägre presstryck. Delamineringen i de testade proverna skedde i det undre skiktet och inga sprickor uppstod mellan skikten.   Genom ökning av ytvikten av de separata skikten ökade styrkeegenskaper såsom dragstyrka och Scott Bond medan z-styrkan minskade. Genom att minska ytvikten av det mellersta lagret och öka ytvikten av det nedre kunde en ökning av styrkeegenskaperna observeras. Ökningen av z-styrkan var inte signifikant men baserat på trenden kan en ökning förväntas. En betydande ökning av Scott Bond kunde dock ses. Böjstyvheten beräknad genom laminatteorin visade också på en ökning. Även om sprickor fortfarande förekommer i det undre skiktet efter ökning av ytvikten, kan förbättrade kartongegenskaper uppnås.

Masters thesis based on extensive research on different forms of supervision organizations in seven organizations providing social services to prevent, try to define this type of supervision and generalize some of his characters. Data on supervision in the organization was obtained by questionnaire survey and interviews with managers of the organization. As part of the research was further investigated by questionnaire survey of participating organizations, culture and searched for possible relationship between the implementation the supervision organization and levels of organizational culture. Empirical and theoretical part of this thesis is directed to the final discussion on supervision in the organization as an instrument of management development and change in organizations. KEY WORDS supervision organizations, culture of organization, reflection organization culture, development and chase management, strategic management, project management, couching, tools in phases changes