Proceedings of the European Conference on Knowledge Management, ECKMVolume 2, 2017, Pages 730-74118th European Conference on Knowledge Management, ECKM 2017; International University of CataloniaBarcelona; Spain; 7 September 2017 through 8 September 2017. / Universities' knowledge management processes are critical to accomplishing their role of integrating individuals and countries in the competitive global knowledge economy through teaching, research and technology transfer (Sam and Van der Sijde, 2014; Welch, 2011). This role is particularly critical for universities in emerging economies, like Peru, that seek to integrate into this knowledge economy by diversifying their economies and reducing dependence on raw materials exports (Ministerio de la Producción del Perú, 2014). To do so, the article proposes an academic knowledge management model for Peruvian universities that integrates their processes and key actors. The authors analyzed current academic knowledge management models at five Peruvian universities using multiple case study methodology. The universities are among the highest ranked Peruvian universities in the QS University Rankings: Latin America (2016), such that the resulting model is applicable to universities in Peru and other emerging economies. The data collection protocol was validated by experts using the Delphi method and pilot tested at a sixth university. The results indicate that knowledge at these universities is managed intuitively or by tradition, not in a way that systematically integrates processes and participants. The critical success factors to managing academic knowledge effectively were identified as qualified staff, responsible and committed to research; engagement and commitment from senior management; an organizational culture that encourages knowledge creation, sharing and use; and staff attitude and learning ability. The research also identified criteria that measure the model impact in terms of its stages (creation, exchange and use) and university processes (teaching and learning, research, and transfer of services to society). The article concludes that the model is applicable to the current knowledge management practices identified in the case study and includes basic components (planning, management processes, principles, methods, technologies, etc.) in a system whose indicators fulfill the university mission and goals.

Ultimamente as empresas têm buscado entender e aprimorar a confiabilidade de seus produtos para atender a crescente exigência dos clientes quanto à qualidade. Desta forma, as empresas também visam aumentar seus lucros, reduzir gastos com garantia e transmitir uma boa imagem de sua marca. Como contribuição a este tema, a presente dissertação apresenta um estudo de confiabilidade de um produto, baseado em recursos de baixo custo disponíveis nas empresas, os quais consistem os dados de garantia e a análise qualitativa dos especialistas. O objetivo do estudo representa desenvolver um método para modelar a vida útil de sistemas e componentes, e apresentar esta através da aplicação em um estudo de caso de certo equipamento agrícola. Para fundamentar a elaboração do método, o trabalho apresenta uma revisão bibliográfica sobre confiabilidade e análise qualitativa. O estudo explora o comportamento dos dados de garantia da empresa, a metodologia Delphi para obtenção da opinião dos especialistas, e a multiplicação de duas funções Weibull para consolidação dos resultados. Como principais resultados são apresentados: a curva de confiabilidade do sistema; o comportamento de falha dos componentes; e avaliação sobre o funcionamento do método. / Lately, companies have been urged to understand and improve their product reliability in order to meet the increasing costumer demand for quality. In doing so, the companies also aims at increasing its profits, reducing warranty claims’, and transmitting a good image of its brand. As a contribution to this subject, this dissertation presents a product reliability study based on low cost resources available in the companies, such as warranty data and experts’ qualitative analysis. The aim of this study is to develop a method to model the life cycle of systems and components, and demonstrate this method through a case study of agricultural equipment. This study presents a bibliographical review on reliability and qualitative analysis as well as other relevant subjects to support the method development. The study explores the company warranty data behavior, the Delphi methodology to obtain the experts’ opinions, and the multiplication of two Weibull distributions for the outcome consolidation. The main results presented are: the system reliability curve; the components failure analysis; and a method evaluation.

This thesis examines the views of A.C.T. primary school teachers about their work to build a picture of the culture of primary school teacher work of primary schools in the Australian Capital Territory. I define teaching culture to mean the behaviour, work practices, beliefs and possible habits teachers display in their efforts to perform the task of teaching. This description of teaching is possibly similar to what some authors describe as the 'sociology' of teaching (e.g. Barton and Walker, 1981). It is also a reflection of Deal's suggestion that culture describes 'the way things are done around here1 (Deal, 1985:605). In this case the study builds a picture of primary school teacher perceptions of the way things are, the culture of primary school teacher work, in the A.C.T. primary teaching system. The study has been designed to identify key workplace issues which preoccupy A.C.T. primary school teachers now and what they perceive to be the significant issues of the future, that is by the year 2005. The Delphi methodology was chosen to be the means to gather and refine information and perceptions from teachers its ability to clarify and refine issues and because the Delphi has amongst its advantages anonymity for participants and the use of experts in the data gathering. The study found that a high proportion of teachers feel stressed about attending meetings, yet wanting at the same time a say in the running of their school. Other results were that teachers considered they are poorly supported by the wider community and that a significant reward of the job was the interaction with the children. Teachers also believe that instructional methods will be radically different by 2005. The study aims to provide current information about the culture of primary school teacher work to teachers themselves and to present to interested authorities and institutions, such as the Department of Education and Training and The University of Canberra or the Australian Catholic University, recommendations for further research and practice to assist in policy design regarding the work teachers do. Some recommendations to the Department of Education and Training include: · the culture of primary school teacher work should be actively promoted to inform the community of the complexity of teacher work and to attract quality applicants to the profession; · that classroom teachers are resourced, at comparable levels to Public Servants or Departmental officers, with equipment such as computers and furniture; · that consideration be given to providing more inservice opportunities for teachers to pursue during stand-down (school holiday) time. Recommendations made to teacher-training institutions include: · regular research and reviews of teacher-training programs, with particular emphasis placed on beginning teacher needs and competencies and to highlighting areas newly recruited and experienced teachers consider require more training; · the design of comprehensive upgrading programs catering for the needs of newly appointed and experienced teachers.

Ultimamente as empresas têm buscado entender e aprimorar a confiabilidade de seus produtos para atender a crescente exigência dos clientes quanto à qualidade. Desta forma, as empresas também visam aumentar seus lucros, reduzir gastos com garantia e transmitir uma boa imagem de sua marca. Como contribuição a este tema, a presente dissertação apresenta um estudo de confiabilidade de um produto, baseado em recursos de baixo custo disponíveis nas empresas, os quais consistem os dados de garantia e a análise qualitativa dos especialistas. O objetivo do estudo representa desenvolver um método para modelar a vida útil de sistemas e componentes, e apresentar esta através da aplicação em um estudo de caso de certo equipamento agrícola. Para fundamentar a elaboração do método, o trabalho apresenta uma revisão bibliográfica sobre confiabilidade e análise qualitativa. O estudo explora o comportamento dos dados de garantia da empresa, a metodologia Delphi para obtenção da opinião dos especialistas, e a multiplicação de duas funções Weibull para consolidação dos resultados. Como principais resultados são apresentados: a curva de confiabilidade do sistema; o comportamento de falha dos componentes; e avaliação sobre o funcionamento do método. / Lately, companies have been urged to understand and improve their product reliability in order to meet the increasing costumer demand for quality. In doing so, the companies also aims at increasing its profits, reducing warranty claims’, and transmitting a good image of its brand. As a contribution to this subject, this dissertation presents a product reliability study based on low cost resources available in the companies, such as warranty data and experts’ qualitative analysis. The aim of this study is to develop a method to model the life cycle of systems and components, and demonstrate this method through a case study of agricultural equipment. This study presents a bibliographical review on reliability and qualitative analysis as well as other relevant subjects to support the method development. The study explores the company warranty data behavior, the Delphi methodology to obtain the experts’ opinions, and the multiplication of two Weibull distributions for the outcome consolidation. The main results presented are: the system reliability curve; the components failure analysis; and a method evaluation.

Ultimamente as empresas têm buscado entender e aprimorar a confiabilidade de seus produtos para atender a crescente exigência dos clientes quanto à qualidade. Desta forma, as empresas também visam aumentar seus lucros, reduzir gastos com garantia e transmitir uma boa imagem de sua marca. Como contribuição a este tema, a presente dissertação apresenta um estudo de confiabilidade de um produto, baseado em recursos de baixo custo disponíveis nas empresas, os quais consistem os dados de garantia e a análise qualitativa dos especialistas. O objetivo do estudo representa desenvolver um método para modelar a vida útil de sistemas e componentes, e apresentar esta através da aplicação em um estudo de caso de certo equipamento agrícola. Para fundamentar a elaboração do método, o trabalho apresenta uma revisão bibliográfica sobre confiabilidade e análise qualitativa. O estudo explora o comportamento dos dados de garantia da empresa, a metodologia Delphi para obtenção da opinião dos especialistas, e a multiplicação de duas funções Weibull para consolidação dos resultados. Como principais resultados são apresentados: a curva de confiabilidade do sistema; o comportamento de falha dos componentes; e avaliação sobre o funcionamento do método. / Lately, companies have been urged to understand and improve their product reliability in order to meet the increasing costumer demand for quality. In doing so, the companies also aims at increasing its profits, reducing warranty claims’, and transmitting a good image of its brand. As a contribution to this subject, this dissertation presents a product reliability study based on low cost resources available in the companies, such as warranty data and experts’ qualitative analysis. The aim of this study is to develop a method to model the life cycle of systems and components, and demonstrate this method through a case study of agricultural equipment. This study presents a bibliographical review on reliability and qualitative analysis as well as other relevant subjects to support the method development. The study explores the company warranty data behavior, the Delphi methodology to obtain the experts’ opinions, and the multiplication of two Weibull distributions for the outcome consolidation. The main results presented are: the system reliability curve; the components failure analysis; and a method evaluation.