nÃo hà / The application of time series in varius areas such as engineering, logistics, operations research and economics, aims to provide the knowledge of the dependency between observations, trends, seasonality and forecasts. Considering the lack of effective supporting methods od logistics planning in the area of foreign trade, the multivariate models habe been presented and used in this work, in the area of time series: vector autoregression (VAR), vector autoregression moving-average (VARMA) and state-space integral equation (SS). These models were used for the analysis of demand forecast, the the bivariate series of value and volume of cashew nut exports from Cearà from 1996 to 2012. The results showed that the model state space was more successful in predicting the variables value and volume over the period that goes from january to march 2013, when compared to other models by the method of root mean squared error, getting the lowest values for those criteria. / A aplicaÃÃo de sÃries temporais em diversas Ãreas como engenharia, logÃstica, pesquisa operacional e economia, tem como objetivo o conhecimento da dependÃncia entre dados, suas possÃveis tendÃncias, sazonalidades e a previsÃo de dados futuros. Considerando a carÃncia de mÃtodos eficazes de suporte ao planejamento logÃstico na Ãrea de comÃrcio exterior, neste trabalho foram apresentados e utilizados os modelos multivariados, na Ãrea de sÃries temporais: auto-regressivo vetorial (VAR), auto-regressivomÃdias mÃveis vetorial (ARMAV) e espaÃo de estados (EES). Estes modelos foram empregados para a anÃlise de previsÃo de demanda, da sÃrie bivaria de valor e volume das exportaÃÃes cearenses de castanha de caju no perÃodo de 1996 à 2012. Os resultados mostraram que o modelo espaÃo de estados foi mais eficiente na previsÃo das variÃveis valor e volume ao longo do perÃodo janeiro à marÃo de 2013, quando comparado aos demais modelos pelo mÃtodo da raiz quadrada do erro mÃdio quadrÃtico, obtendo os menores valores para o referido critÃrio.

This diploma thesis deals with a demand forecasting in electronic shop focused on electronics Alza.cz. The aim of the thesis is to evaluate several forecasting methods for different groups of products and to determine which of them provides the most accurate forecasts. The theoretical part is focused on electronic business, logistics cost, demand forecast, demand forecasting methods and forecast accuracy measuring methods. In practical part, selected methods are applied on data of past demand to calculate the forecasts. Afterwards the forecast accuracy is measured. At the end the thesis provides evaluation of forecast accuracy of the methods.