Adults with developmental disabilities that live in large residential settings experience complications due to problem behavior when attending routine medical/dental appointments. This may result in sedation for clients for even the most routine medical/dental appointments. The purpose of this project was to develop a comprehensive staff training program that incorporated best practices to teach direct-support professionals behavior management techniques and best practices for transporting clients to and from routine medical/dental appointments. 4 direct-support professionals at a large residential care facility participated in this project. Multiple probes were conducted utilizing standard role-play exercises to evaluate caregiver acquisition of 16 specific skills related to client information, best practices for client transport, and behavior management. The results indicated that behavior skills training (BST) resulted in caregiver acquisition of all 16 skills during role-play exercises.