States that management faces a dilemma when it rightly desires to create and maintain a drug-free work environment. Addresses the need to test employees to ensure a safe and productive workplace while ensuring that the testing procedures are neither demeaning to employees or viewed as an invasion of privacy. Recommends the establishment of a five-step process. States that asking and answering the right questions before setting policy in this sensitive human resources area is essential. The framework presented is designed to assist management in planning for the development of a drug testing programme, responsive to the needs of the organization and its employees.