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The Diploma thesis describes telecommunication market in Czech Republic and the most important telecommunication companies in Czech Republic and in the world. Also provides the marketing application of new technologies. The goal of diploma thesis is the proposal of product eHealth care from the health industry for T --Mobile company. This product will use technology with high added value could help T -- Mobile to get product with high added value to get to goal to prevent falling revenues.

The National Response Plan (NRP) was developed to provide support during national disasters. The U.S. Public Health Service (USPHS) Corps is 1 of the 7 uniform services and contributes to the mission of the (NRP). The USPHS Commissioned Corps (CC) Officers may be deployed for national disasters at any time and they must be ready to deploy. The purpose of this phenomenological qualitative study was to explore the lived experiences of USPHS CC Nurse Officers who have deployed in response to disasters in the United States. This study addressed the gap in literature related to the deployment perception of USPHS Nurse Officers and may lead to an increase in deployment readiness. The lifeworld theory was used to guide the study that addressed the question of how nurse officers of the USPHS CC described their clinical nursing experience while deployed. Selection criteria used to recruit the 10 participants included USPHS Nurse Officers in non-clinical billets that have deployed in support of hurricane responses in 2017. In-depth interviews were conducted, and data were organized and analyzed using NVivo analysis software. The themes that emerged from the data included characteristics of nurse officers, clinical preparedness, training needs, challenges, and lessons learned. USPHS Nurse Officers perceived other nurse officers as resourceful, skillful educators, felt comfortable and prepared during the deployment, recommended additional training to benefit future Corps deployments, and identified physical and emotional challenges they experienced. These findings may assist in promoting positive social change within nursing practice of the USPHS Nurse Officers as it may enhance and improve readiness training, and USPHS policies for deployment readiness.

The history of the care of the mentally ill in Britain, which has been broadly reflected in Western Australia since 1826, can be conveniently, if simplistically divided into a number of epochs. Each epoch is characterised by a particular focus or paradigm of clinical management, which prevails over a period of time but is then followed by a comparatively short period of rapid change to a new paradigm. Such changes are shaped by a number of forces, but three categories can be readily identified. These are: concepts of mental illness; reactions of administrative systems and the attitudes of medical practitioners. As the concept of the nature of mental illness has changed, succeeding epochs have evolved to a more humane and enlightened approach to the mentally ill. Nevertheless, each management paradigm has failed to deliver the expected 'cures' and the consequent reduction in the burden of illness. Each has been replaced by a new and radically different paradigm, often at enormous cost, but there has been no progressive evolution towards a system that incorporates measures that have proven value. In recent years 'Community Care', has failed in such a manner that there have been strong arguments that it should be abandoned. At the same time there is evidence that a new paradigm 'Primary Care Psychiatry' is emerging as government policy. The challenge is to preserve the best elements of community care and integrate Primary Care Psychiatry into the broader framework. The best chance of achieving this is to develop a gradual, evolutionary process, built on consensus between psychiatrists, general practitioners and administrators. / The purposes of the present research are threefold: to develop a conceptual model for an optimal community based mental health service. Then by examining the views of general practitioners, psychiatrists and administrators, determine the degree of congruence of these views. This is achieved by a qualitative study comprising extended interviews with 24 GPs, 15 psychiatrists and 11 administrators. This approach is chosen over a more broadly based, structured questionnaire approach for two reasons. Firstly, the views expressed in informal face to face interviews are more likely to be true expressions of opinion, especially when these are critical. Secondly, by using a comparatively unstructured approach, the stakeholders are able to express views on issues that they consider important. Finally, the areas of consensus and disagreement are analysed and recommendations made on strategies to develop a plan for a practical, viable service in a local area.

The aim of the current study was to develop and test a methodology that could be applied to the evaluation of the complaints processes of regulatory bodies of health professionals in Australia including mental health regulatory bodies such as the board that the Council of Australian Governments (COAG) are planning to set up to regulate the psychology profession. The methodology was applied to the evaluation of the complaints process at the Office of the Health Services Commissioner of Victoria (HSC). There were four main research questions. The first research question related to the extent to which the methodology was able to determine how well the HSC was performing in their role of resolving health complaints. The second research question explored the implications of the findings of the evaluation of the HSC complaints process for the management of health complaints in general. The third research question related to the strengths and limitations of the methodology when applied in a practical setting and the final research question related to further improvement of the methodology for future applications. Questionnaires and telephone interviews were used to examine the experiences of 133 providers and 150 complainants whose complaints had been reviewed and closed in one year. The methodology proved successful in assessing the performance of the complaints process at the HSC. The findings of the evaluation indicated that complainants and providers were generally satisfied with the process by which their complaints were managed. However, they were in general less satisfied with the outcome. In particular the evaluation highlighted the unintended negative consequences that complaints processes can have on the complainants and respondents. It was concluded that these maladaptive behavioural responses to complaints most probably have their origins in the negative emotional overlay attached to health complaints which has the potential to lead to unrealistic expectations of the process and outcomes on the part of complainants, and maladaptive post-complaint practices for health service providers. The findings highlight the importance of providing advocacy and support for the parties involved in health complaints as a means of minimising these maladaptive responses. Finally, it is acknowledged that these findings are specific to Australian health regulatory systems.

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Adolescence is a very important transition stage between childhood and adulthood. In this stage, due to rapid change physically and mentally, adolescents are more likely to occur physical, psychological, and social problems. Therefore, providing adolescents fine health service is critical. To do so, having a better understanding of the factors associated with health service utilization can help a lot. The main purpose of this study is to understand adolescents¡¦ behavior of health service utilization. Based on Andersen¡¦s behavior model of health service utilization, this study investigated the associations of predisposing characteristics, enabling resource characteristics, and needing characteristics with health service utilization of adolescents. The data used in these analyses were drawn from students in junior high schools of Tainan Providence, of which seven schools were randomly selected and then anonymous questionnaires were distributed to all students. 2,242 of 3,591 students were collected, for a response rate of 55.39%, and the final sample was 1,989. ANOVA and t test were employed to examine health service utilization of adolescents, and multiple regression was used to investigate the factors associated with health service utilization. Several results were found in this study as follows: First, significant differences did exist among junior high students, which indicated that second graders and third graders went to see doctors more times than first graders did. Second, there were 21% and 12% of respondents with experience of hospitalization and operation respectively. Students with hospitalization and operation experience utilized more health services. Third, students with national health insurance were more likely to utilize health services than those without national health insurance. Last, with regard to the relationship between self-perception of health status and health service utilization, the more respondents perceived themselves with problem of physical health or adolescent development, the more health services they utilized. In addition, the perception of emotional problem was negatively related to the utilization of health services. Several suggestions are proposed. First, establish adolescent clinics in all hospitals that are in the level of district hospitals and above to improve medical accessibility. Second, advocate the system of family physician to emphasize continuity and integrity of health care. Moreover, design appropriate clinical education for adolescents to educate them with adequate concept of health care and health utilization, making them understand the idea of health gradient to receive the right treatment in the right place. Last but not least, the health and education administration should reinforce adolescents¡¦ ability of emotional management, provide assistance for them to find out their emotional problems, and help them to receive appropriate health treatment through psychological consultation of adolescent clinics as soon as possible.

Health care quality become an important issue of hospital¡¦s management while the change of external environment such as the National Health Insurance program implementation and continuously reformed. The medical market turned into the highly-competitive, and patients are more concern their right and the quality of health care. By health quality improvement, hospitals can reduce medical malpractice and decrease the costs of medical administration. Health service quality is also an important factor of patient satisfaction. Increasing health service quality not only can improve patient satisfaction but also increase patient loyalty. And patient can get better medical care through the improvement of health service quality. It will increase their satisfaction and loyalty of hospital. The long-term relationship between hospitals and patients will help hospitals built their better image and reputation. This study applies PZB model and health quality factors to survey gaps of health service, the difference of service quality, patient satisfaction and patient loyalty. The result shows that service quality and satisfaction have positive effect of loyalty. At last, according to critical study findings, this thesis proposes certain suggestion. Wish medical managers can use these results to explore the key problem of health service. Through improvement of health service quality, it may raise patient satisfaction and increase patient loyalty to the hospitals.