No / Even after more than a decade of intensive research work in the area of electronic government (e-government) adoption and diffusion, no study has yet undertaken a theoretical evaluation of research related to ‘e-government satisfaction'. The purpose of this study is to undertake a comprehensive review of the literature related to e-government satisfaction and adoption with a particular focus on the most critical factors and their manifested variables that influence user satisfaction in e-government. Usable data relating to e-government research were collected from 147 papers identified from the Scopus database and by manually identifying relevant articles from journals dedicated to e-government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). A meta-analysis of existing e-government studies found that the majority of the construct relationships demonstrated a significant range of average summative correlation, and effect size, but the influence of perceived ease of use, effort expectancy on behavioural intention, behavioural intention on use behaviour, and perceived trust on risk were still found to be non-significant. A broader analysis of e-government satisfaction and adoption research seems to reflect that although a large number of theories and theoretical constructs were borrowed from reference disciplines such as Information Systems, e-commerce and public administration, their utilisation by e-government researchers appears to be largely random in approach.

The thesis deals with the topic of eGovernment and services provided within eGovernment in the Czech Republic. The aim is to describe the present eGovernment possibilities and to focus more closely on the analysis of the Public Administration Portal. The analysis serves as a foundation for proposing improvements to the Portal, including basic interface design. All changes are sufficiently backed by arguments. The second chapter introduces the basics of eGovernment and the history of eGovernment in the Czech Republic. The third chapter summarizes basic conditions for the existence and realistic functioning of effective eGovernment. The fourth chapter describes selected important eGovernment services. The fifth chapter describes selected duties of a company that are dependent on the existence of eGovernment services. In the sixth chapter an analysis of Public Administration Portal itself is done. The structure of the Portal itself and displaying information on mobile devices are covered as well. Furthermore, possible changes and extensions to the Portal are proposed so that the Portal may become a real gateway to eGovernment services. In the seventh chapter it is possible to find the summary of findings, thesis contributions and assessment of their usability.