Thesis (MPhil)--Stellenbosch University, 2012. / Worldwide trends indicate that women are increasing their engagement in the labour market. The Businesswomen’s Association of South Africa (BWASA) 2010 census shows that there has been an increase in female labour participation (BWASA 2010). Although the levels are increasing, participation at management and executive levels requires attention. According to the Catalyst census conducted in the United States in 2010, 15,7% of all board level positions in the Fortune 500 companies were held by women (Xu, 2011). The BWASA 2011 census reports that 15,8% of directors and 21,6% of executive managers are women. Some of the key reasons cited for this poor inclusion rate are: the persistence of the glass ceiling barrier in many cases; differences in gender socialisation and language styles; gender stereotyping; the old boys’ club at the top level; ineffective operational and line experience; differences in male and female leadership styles; and the preference of some women for entrepreneurial opportunities over corporate careers (BWASA, 2011). Female leaders in male-dominated environments deal with specific occupational stressors, such as gender role stereotyping, and work-related sex discrimination (Long, Kahn & Schutz, 1992). Given the vastness of the subject of stress, the intention with this study was to narrow the scrutiny through the lens of role stress in order to provide insight into the impact of coaching on female leaders in a male-dominated environment. Seven women holding management positions in the male-dominated industry of earthmoving equipment were interviewed in this study. They were requested to share their personal experiences and perceptions about working in a male-dominated industry and the related stressors and challenges they face. The literature indicates that while progress has been made in terms of female growth and advancement in the workplace, there are still barriers; and organisations are required to review the organisational culture, strategy and structures to allow for the differing needs and leadership styles that women bring to the corporate environment (Cornish, 2007). Men cannot be held solely responsible for the lack of female advancement, as there is a level of ownership that women must take for personal growth, training, education and advancement. This study has found that there are unique challenges and stressors that act as barriers to female advancement. The findings also indicate that through leadership tools, such as coaching, women equip themselves with growing self-awareness and self-knowledge that may assist them in dealing with their stressors, and in implementing meaningful strategies, such as work/life balance, more effective management of their relationships, and understanding and knowing how to deal with gender stereotyping. This study was limited to seven participants in one organisation in South Africa. In future studies of this nature, researchers may wish to examine the effects of coaching in other industries and on a larger sample, and may wish to include the variable of race, which was not part of the scope of this study. The body of knowledge related to the long-term impact of coaching on self-awareness and related changes in behaviour would also be of interest.

Thesis (MPhil)--Stellenbosch University, 2012. / When the new South African Government was elected to power in 1994 it had a special mandate to provide appropriate services to all the people of the country. This was, still is and will continue to be a massive responsibility of government and one that requires total commitment by people at all levels of government. However, the negative effects of the legacy of the past apartheid education and training system cannot be over emphasised in this regard. The need for redress and re-skilling of public servants as a result of the changing and ever-increasing demands for quality service delivery puts a lot of emphasis on further development and underscores and further supports the issue of lifelong learning in the Public Service. However, far more complex are the people leadership and shifts in management mind-set that must happen. Yet, unless people in the government sector change how they think and work, service delivery outcomes will fall short of what the poorest and most vulnerable citizens need. The legislative frameworks seek to transform a culture of Public Service delivery from prescribing service packages to citizens, to putting citizens at the centre of service delivery through the Batho Pele (“meaning” the People First) Principles. In giving credence to the above and the enormity of the challenge of quality service delivery, the researcher of this research report narrowed down the scope of the research to the Provincial Government Western Cape. The “new” Provincial Government Western Cape (PGWC), after the 2009 national democratic elections, has embarked on a process termed “modernisation” The modernisation project spans across all activities that are under the control of the PGWC. The human resource development function of the province is one such function that is being repositioned in terms of the modernisation project objectives. This, therefore, means by implication that the training and development aspects of the human resources development were reassessed. This was re-enforced by the following statement from a provincial document titled blueprint- provincial training (2010) – “One of the major causes of poor service delivery is the fact that employees are not adequately skilled or that skills have become out-dated”. This brings into focus the rational for the topic of this research report: Exploring the need and use for management coaching to develop senior management competencies within The Provincial Government Western Cape, v and the stated aim of this research report: Exploring the need and use of management coaching to develop the management competencies of the Senior Management Service (SMS) employee component within the Provincial Government Western Cape (PGWC) and furthermore, make recommendations based on the findings of the study as to the need and application of management coaching within the PGWC. This research is exploratory and used qualitative research techniques. The study is undertaken as not much actual literature is available on the topic that is being researched. This in essence justifies why the research is exploratory as qualitative methods are particularly well suited to studies which canvas a variety of opinions and stakeholders (Ebrahim, 2008). The data analysis method used is content analysis which is defined as a systematic, research method for analysing textual information in a standardised way that allows evaluators to make inferences about that information. The research followed the steps in using content analysis as the method to analyse the results from semi-structured, open-ended interviews conducted with 14 individuals identified as the stakeholder group. To assert that the research result based on content analysis is valid is to assert that the results do not depend upon or are generalisable beyond the specific data, method or measure of a particular study.