The final thesis is focused on a process management in praxes. The theoretical part of thesis concludes different techniques of mapping and analysing of a process. The practical part is focused on a practical analyse and mapping of the certain process in international financial institution. On the base of the process analyse are suggested changes to optimize the process.

The aim of the diploma´s thesis is analysis of the scrap of the chosen process, using the tools of statistical process control and proposal of appropriate containment to reduce the scrap. The thesis describes all seven basic tools of quality and the greatest attention is aimed to Shewart's control charts. One chapter discusses three methods of problem solving in technical practice, while one of the described methods is used in the practical part of the thesis.

This doctoral thesis is focused on metrics and the criteria for socio-technical system diagnostics, which is a high profile topic for companies wanting to ensure the best in product quality. More and more customers are requiring suppliers to prove reliability in the production and supply quality of products according to given specifications. Consequently the ability to produce quality goods corresponding to customer requirements has become a fundamental condition in order to remain competitive. The thesis firstly lays out the basic strategies and rules which are prerequisite for a successful working company in order to ensure provision of quality goods at competitive costs. Next, methods and tools for planning are discussed. Planning is important in its impact on budget, time schedules, and necessary sourcing quantification. Risk analysis is also included to help define preventative actions, and reduce the probability of error and potential breakdown of the entire company. The next part of the thesis deals with optimisation problems, which are solved by Swarm based optimisation. Algorithms and their utilisation in industry are described, in particular the Vehicle routing problem and Travelling salesman problem, used as tools for solving specialist problems within manufacturing corporations. The final part of the thesis deals with Qualitative modelling, where solutions can be achieved with less exact quantitative information of the surveyed model. The text includes qualitative algebra descriptions, which discern only three possible values – positive, constant and negative, which are sufficient in the demonstration of trends. The results can also be conveniently represented using graph theory tools.