The dramatic changing societal demographics, increasing globalization and knowledge economics have contributed to the transformation of work family patterns. The demands of work and family roles are becoming increasingly difficult and the growing importance in organizations to develop strategies for talent attraction and retention accordingly. Given the raise of knowledge workers and who have been recognized to probably provide the competitive advantage in the coming century, this study wanted to learn more insights of knowledge workers in Taiwanese Hi-Tech Services Industry as well as their organizations on how to better manage and support the demands from both work and family domains that yield the higher degree of organizational commitment and lower the work family conflict, and further support for the business case with concrete suggestions to the companies when developing family supportive strategies and creating family supportive working environment. To summarize the purposes of the study with 3 focus areas that were to (1) investigate the correlates of work¡Vfamily benefit utilization and work¡Vfamily culture. (2) determine whether work¡Vfamily benefit availability and supportive work¡Vfamily culture were related to organizational commitment and work¡Vfamily conflict. (3) and how both work and personal characteristics impact the relations between work family conflict and organizational commitment. One of the important results was consistent with literature that work family conflict was most affected by perceptions of a positive work family culture and by support from a worker¡¦s manager. High commitment working systems and individuals¡¦ desire for segmentation moderated the practices and outcomes. Thus, the most effective organizational responses to work family conflict and organizational commitment are those that combine multiple elements, including family supportive benefits, work family culture as well as implementation of related working systems with developing a better understanding of the implications of practices for how people managing the boundary between work and non-work lives.

Changes in the workforce have led to in an increase in work-family conflict for many employed individuals. Fortunately, many organizations have recognized and responded to employees’ work-family issues through the implementation of family-friendly benefits, such as flexible work arrangements (FWA). While offering family-friendly benefits is an important step in easing work-family conflicts, the mere availability of such initiatives may not be enough, as research shows that availability of benefits and utilization are only moderately correlated. These statistics highlight the presence of intermediating factors in the relationship between availability and utilization of family-friendly benefits. With this in mind, some researchers have examined the role of organizational factors in inhibiting benefit use. Although these organizational variables are essential in understanding the relationship between availability and use of flexible benefits, they neglect an important factor – the role that the individual may play in deciding whether to take advantage of these policies. With the exception of general demographic information, only one known study (Butler et al., 2004) has investigated the influence of an individual difference psychological factor in predicting benefit use. The current study addresses this gap in the literature by testing the influence of individual differences on FWA utilization. The study focuses on individual differences in four need-based motivational factors, need for affiliation at work, need for structure in the workplace, need for segmentation of work from other life roles, and need for occupational achievement, on flextime and flexplace usage. Furthermore, because FWA policies involve altering physical presence at work, a situational variable that involves the same dynamics, value of "face-time" within an organization, was examined as a moderator in each these relationships. Participants were 238 faculty members at a large research university. Results showed that the need for segmentation and the need for structure were negatively related to flextime and flexplace use, and the need for achievement and need for affiliation were not significantly related to either FWA. Face-time orientation did not significantly moderate any of these relationships. Theoretical and practical implications, as well as future directions, are discussed.