This thesis deals about franchising and its aplication in practice. The objective of this thesis is evaluation of weak and strong points of franchising system of OREA HOTELS. The first part deals about definitions, advantages and disadvantages of franchising and expansion of franchising in the world. The practical part deals about advantages and requirements of franchising system of chosen company. Recommendations that would lead to improvement of those weak point are part of this thesis too.

The biggest hotel chain Orea Hotels rating services and its possition related to the tourism in the Czech Republic. Rating of the present quality, range and the sale of the offered product with the aim to recommend possible improvements.

Coaching has become a phenomenon of the 21st century. It is considered to be one of the most effective methods of personal and corporate development and the way of communication. When participating in management style, coaching tends to strengthen responsibility, creativity, motivation and power to overcome internal and external barriers obstructing staff improvement. The aim of the thesis is to analyze the use of coaching in hotel chains management. Borders disappearence, free trade and the internationalization process create favorable conditions and new opportunities for expansion of hotel chains, recruitment of international workforce as well as the arrival of large numbers of both domestic and foreign tourists. The society has discovered the extraordinary potential of multicultural teams, but also realizes the threat caused by their improper leading. Nowadays, the managers and directors are forced to work under increasing pressure. Firms and employees requirements are becoming more and more demanding. On one hand, flexibility, independence, expertise and ability to act effectively in crisis situations are needed. On the other hand, ambitions and aspirations of employees themselves are also getting more obvious. The companies already know that a well-chosen leadership styles lead to the attainment of corporate goals and achieve personal and professional staff developement. During the eight-month work placement in one of the leading Spanish hotel chain Iberostar on the Canary Islands was studied approach and management styles on different levels of the organizational structure. Based on observations, structured interviews and the actual involvement in the managerial team work, the study serving as a basis for a final proposal for the application of coaching in this particular chain has been created. Considering the international work environment and multicultural teams, so typical just for tourism industry, the issue of cross-cultural management is also discussed. The previous coaching and intercultural communication studies at Johannes Kepler University in Linz have become the theoretical basis in this area.

The aim of this diploma paper is to discover if integration of hotels into hotel chains and hotel group is for the hotel industry the right direction. The first part defines what a brand is, why is created by companies and how a brand should be managed. Afterwards, brands strategies are identified. The paper describes possible ways of cooperation between hotels and hotel groups and tries to find out if this cooperation is beneficial or not. The last part of the paper is about Carlson Rezidor Hotel Group, Park Inn by Radisson and about hotel Park Inn Prague. The brand Park Inn by Radisson is analyzed on the basis what was discovered in the first part of the paper. The most significant advantages and disadvantages of hotel's cooperation with hotel group are identified. The paper ends with a statement that integration of hotels into hotel chains and hotel groups is very important and is therefore the future of the hotel industry.

På en allt mer global och konkurrensutsatt hotellmarknad försöker aktörer att skapa starka varumärken och vinna gästers lojalitet. Men vilka är drivkrafterna bakom valet av boende och vilka attribut avgör vad som ger en tillfredsställd hotellgäst? God tjänstekvalitet har kommit att bli en allt viktigare konkurrensfördel där tjänsteupplevelsen blir en avgörande faktor för kundnöjdheten. Inom ett oerhört subjektivt ämne som kvalitetsuppfattning, fanns det i denna studie en önskan att försöka reda ut vilka faktorer som påverkar kundnöjdheten och vilka attribut som hotellgäster värdesätter och återkommer till. Finns det någon entydig definition av tjänstekvalitet hos hotellgäster eller finns det lika många svar som det finns gäster? Är det dessutom skillnad på tjänstekvalitet mellan hotellkedjor och fristående hotell? Utifrån dessa reflektioner genomfördes kvalitativa intervjuer i fokusgrupper vars frågor baserats på tidigare forskning och teorier kring ämnet tjänstekvalitet. Studiens resultat indikerar att hotellpersonalens uppträdande och närvaro spelar en större roll än vad tidigare teorier betonat. I en allt mer digital värld finner hotellgästen uppskattning och värde i det personliga mötet hos en engagerad personal som kan erbjuda individuellt anpassad service. / In a globally enhanced and competitive hotel market, operators try to create strong brands and win guest loyalty. But what is the motivation behind the choice of accommodation and what attributes determine what makes a satisfied hotel guest? Good service quality has become an important competitive advantage, with service experience becoming a decisive factor in customer satisfaction. In this study, there was a desire to try to figure out which factors affect customer satisfaction and what attributes that hotel guests value and return to. Is there any unambiguous definition of service quality or are there as many answers as there are guests? Is there a difference between the service quality at hotel chains and independent hotels? Based on these reflections, qualitative interviews were conducted in focus groups. The questions were based on previous research and theories on the subject of service quality. The results of the study indicate that the behavior and presence of hotel staff play a greater role than previous theories emphasized. In an increasingly digital world, hotel guests find appreciation and value in the personal meeting of an committed staff who can offer personalized service.

Made available in DSpace on 2014-12-17T14:58:08Z (GMT). No. of bitstreams: 1 TherenceUMO_DISSERT.pdf: 1033747 bytes, checksum: bf9299db76fc37d4e897ab37dd524eec (MD5) Previous issue date: 2011-08-19 / This paper presents an analysis of technical and financial feasibility of the use of a solar system for water heating in a fictitious hotel located in the Northeast region. Thereunto it is used techniques of solar collectors? sizing and methods of financial mathematics, such as Net Present Value (NPV), Internal Rate of Return (IRR) and Payback. It will also be presented a sensitivity analysis to verify which are the factors that impact the viability of the solar heating. Comparative analysis will be used concerning three cities of distinct regions of Brazil: Curitiba, Bel?m and Jo?o Pessoa. The viability of using a solar heating system will be demonstrated to the whole Brazil, especially to the northeast region as it is the most viable for such an application of solar power because of its high levels of solar radiation. Among the cities examined for a future installation of solar heating systems for water heating in the hotel chain, Jo?o Pessoa was the one that has proved more viable. / Este trabalho apresenta uma an?lise da viabilidade financeira da utiliza??o de um sistema solar para aquecimento de ?gua em um hotel fict?cio na regi?o Nordeste, empregando para isso t?cnicas de dimensionamento de coletores solares e m?todos da Matem?tica Financeira, como Valor Presente L?quido (VPL), Taxa Interna de Retorno (TIR) e Payback. Ser? tamb?m apresentada uma an?lise de sensibilidade para verificar quais s?o os fatores que mais impactam na viabilidade do aquecimento solar, variando tamb?m a localidade do empreendimento para Curitiba e Bel?m, ser? demonstrada a viabilidade de utiliza??o de um sistema de aquecimento solar no Brasil, destacando-se a regi?o nordeste como a mais vi?vel para tal aplica??o da fonte solar em fun??o de seus altos ?ndices de radia??o solar global. Dentre as cidades analisadas para futura instala??o de sistemas de aquecimento solar para aquecimento de ?gua na rede hoteleira Jo?o Pessoa foi a que se mostrou mais vi?vel.

This thesis deals with the impact of innovations integrated from the new company position of Quality Control Manager on key hotel indicators - guest evaluations, occupancy rate and average price. First part of the thesis is dedicated to the introduction to the quality in tourism, its measurement and management systems. Next part deals with AVE Hotels hotel chain and its quality management system. Following chapter is dedicated to Aida Hotel and innovations suggested from the new position of Quality Control Manager. The key part of the thesis compares Hotel Aida with the Oficial Classification of Accommodation Facilities before and after innovations integrated by Quality Control Manager and deals with impact of aplied changes on guest reviews, occupancy rate and average price. Final part of the theses contains conclusion, recommendations of the author and comments. The aim of the thesis is to analyze and consider the depth of the contribution of changes of Quality Control Manager on mentioned indicators. For this purpose, the thesis analyses and compares data about guest reviews, occupancy rate and average price before and after integration of the innovations of Quality Control Manager. The thesis can be used to consider the return of investment in quality improvement and in introduction of quality management and control system.