Nas últimas décadas, a provisão de habitação de interesse social tem apresentado uma crescente complexidade, envolvendo uma rede intrincada de relações entre os diversos agentes e o Estado, que operam de maneira fragmentada. Neste contexto, existe a necessidade de gerenciar os requisitos dos clientes de forma a processar e disponibilizar as informações adequadas para apoiar a tomada de decisão no processo de desenvolvimento do produto. O objetivo principal deste trabalho é propor uma sistemática para o processamento de requisitos dos clientes de empreendimentos habitacionais de interesse social, a fim de aumentar a satisfação dos usuários dos mesmos. O método de pesquisa foi dividido em três etapas: (a) estruturação dos requisitos; (b) ponderação dos requisitos; e (c) estudo da aplicabilidade do desdobramento da função qualidade (QFD). Primeiramente, buscou-se uma maneira de estruturar os principais fatores que afetaram a satisfação dos usuários de nove empreendimentos habiacionais, a fim de propiciar maior entendimento dos seus principais requisitos. Na segunda etapa, buscou-se analisar e comparar as diferentes percepções desses agentes para entender como esses perceberam os principais requisitos dos usuários, estruturados na etapa anterior. A última etapa buscou utilizar a matriz da qualidade do QFD no processamento de requisitos de cliente no contexto da HIS, com o objetivo de propor adaptações necessárias dessa ferramenta para sua aplicação neste contexto. O desenvolvimento dessa dissertação possibilitou a proposta de uma sistemática para o processamento dos requisitos dos clientes. A análise individual dos principais intervenientes auxiliou no processamento de dados, com o qual formam desenvolvidos dispositivos visuais que auxiliaram na sistematização dessas informações, possibilitando análises diversas. A aplicação da matriz da qualidade do QFD propiciou a oportunidade de um processamento integrado, à medida que os dados dos usuários e dos agentes puderam ser analisados conjuntamente, possibilitando um fechamento das etapas anteriores. / In the last few decades, the provision of social housing has become more complex, involving a network of relationships between several stakeholders and the government, which tend to operate in a fragmented way. In this context, it is necessary to manage client requirements, in order to process and make available suitable information for supporting decision making in the product development process. The main objective of this research work is to devise a protocol for client requirements processing in social housing projects, with the ultimate aim to increase the degree of users´ satisfaction. The research method was divided into three stages: (a) structuring of requirements; (b) weighing requirements; and (c) study of the applicability of quality function deployment (QFD). Initially, a method for structuring the main factors that affect the users´ satisfaction in nine housing projects was devised, in order to improve the understanding about their requirements. In the second stage, the different perceptions of the construction professionals involved in the product development process on the users´ requirements were analysed and compared. In the last stage, the QFD quality matrix was used for processing requirements, with the aim of proposing adaptations of that tool to the context of social housing. The individual analysis of construction professionals supported the processing of data that were used to produce visual devices, making it possible the development of several analises. The application of a QFD matrix created the opportunity for further processing clients’ requirements, since data from the users and from the construction professionals were analysed together, providing an opportunity to integrate data produced in the previous stages.

Mietwohnungen in Großstädten werden durch den anhaltenden Zuzug immer stärker nachgefragt. Damit gehen steigende Mieten einher, sodass es in einigen Städten Überlegungen gibt, den sozialen Wohnungsbau wieder zu fördern. In Dresden hat der Stadtrat 2016 beschlossen, eine städtische Wohnungsbaugesellschaft, „Woba“ genannt, zu gründen. Geplant und gebaut werden sollen die neuen Gebäude der Dresdener Woba durch die STESAD GmbH, ein Tochterunternehmen der Stadt. Gerade Wohnungen mit einer geringen Miete werden von der Dresdner Bevölkerung dringend benötigt, da rund 20% von einem geringen Einkommen leben. Aber wie sieht der soziale Wohnungsbau der Zukunft aus? Während wie in früheren Konzepten das Schaffen von Wohnraum für einkommensschwache Menschen weiterhin im Vordergrund steht, müssen heute insbesondere neue soziale und gesellschaftliche Rahmenbedingungen berücksichtigt werden. Fragen des zukünftigen Zusammenlebens in der Stadt müssen dazu untersucht werden. Es sind Typologien für einen Wohnungsmix zu entwickeln, der den demografischen Entwicklungen entspricht. So sind Wohnungen für große und kleine (Patchwork-) Familien, Menschen mit Migrationshintergrund und ältere Menschen zu entwickeln. Auch die zukünftigen Wohntrends sollen bei der Entwicklung des neuen Wohnkonzepts berücksichtig werden. Themen wie Third Place und collaborative living, urban gardening beeinflussten die studentischen Arbeiten genau wie flexible Grundriss- und Raumlösungen. Nachdem sich die Studierenden über Kurzreferate in die Thematik Sozialer Wohnungsbau eingearbeitet hatten, ging es im nächsten Schritt um die Entwicklung eines Grundrisskonzepts für eine bestimmte Nutzergruppe. Die Auswahl der Nutzergruppen reichte dabei von alleinlebenden älteren Menschen bis hin zu großen Patchworkfamilien. Zu beachten waren daher auch Barrierefreiheit, kostengünstige Bauweise und die für den Sozialen Wohnungsbau festgelegten Wohnungsgrößen. Die Ergebnisse wurden Anfang Februar einer Jury vorgestellt. Die Gewinner erhielten ein Preisgeld von der STESAD GmbH.

This master´s thesis analyses the importance of living in own property, the possibilities of financing, especially construction saving loans and mortgages. I mention the current situation on the market of loans and mortgages and the estate market. In second part i describe the work of financial advisor and i include offered products, i suggest to clients the best possibilities of how to finance their property. I suggest options, compare them and recommend the most convenient one.

This thesis deals with the possibilities of financing housing, in particular savings instrument. The main goal is to determine, what are the differences between building savings banks, especially in the product. Another goal is to monitor and evaluate the options selected housing financing in the Czech Republic. The work focuses on market analysis, building societies and comparison of their products. The first part deals with the explanation of the concepts of housing and savings, including the establishment process of building savings and loan drawdown of savings. Attention is also paid to support housing programs from various government entities. Another part describes building savings banks operating on the Czech market. The last part describes and compares the conditions of products, what conclusions arise that are described in the summary at the end of work. Finally, the work summarizes the most important facts from all the chapters.