Made available in DSpace on 2016-04-28T20:19:14Z (GMT). No. of bitstreams: 1 2007-Denys Coelho.pdf: 661003 bytes, checksum: 84fdab83bec982517bd2b3e7c15be4ec (MD5) Previous issue date: 2007-08-27 / The management of the Quality of Work Life (QWL) comes to gaining importance in the scope of the organizations and spaces in the academic and enterprise quarrels. The aim of this present study was to search the perception on QWL of the employees admitted after-1998 of a mixed capital company, called here for the name-fancy Banco da Pra?a. To identify to the perception and the level of satisfaction in relation to the subject, this research locates, of the theoretical origin, point of view of the quality of work life in the administrative theories and presents its diversity of concepts and models of QWL. The used methodology was a case study with application of questionnaire structuralized from the major conceptual categories or criteria relating to QWL proposed by Walton (1973). The population reference of the study had been the employees crowded in nine located bank agencies in cities that are part of two micro regions of the state of Rio de Janeiro. The sample was composed for 58 employees, representing 84% (eighty and four percent) of the searched universe. To the end of the study, in a general way, it was observed a favorable perception of the employees about the Quality of Work Life in the searched company. The results disclose in them that, of the strong points can especially detach in the criterion Social Integration in the Work Organization the indicating Interpersonal Relationship, and in the criterion Social Relevance of Work Life, the indicating Image of the Company. Already the pointers that deserve better attention are related with the criteria of the Adequate and Fair Compensation, specifically in the question of the Fair and Reasonable Pay, and also in the criterion Safe and Healthy Working Conditions, especially in the questions of Reasonable Hours of Working, Job Demands and Level of Stress at Work. / A gest?o da Qualidade de Vida no Trabalho (QVT) vem ganhando import?ncia no ?mbito das organiza??es e espa?os nas discuss?es acad?micas e empresariais. O presente trabalho teve como objetivo pesquisar qual a percep??o sobre a QVT dos funcion?rios admitidos p?s-1998, de uma sociedade de economia mista denominada aqui pelo nome-fantasia Banco da Pra?a. Para identificar a percep??o e o grau de satisfa??o em rela??o ao tema, esta pesquisa posiciona, do ponto de vista te?rico, as origens da qualidade de vida no trabalho nas teorias administrativas e apresenta sua diversidade de conceitos e modelos de QVT. A metodologia utilizada foi um estudo de caso com aplica??o de question?rio estruturado a partir dos crit?rios e indicadores propostos no modelo de Walton (1973). A popula??o refer?ncia do estudo foram os funcion?rios lotados em nove ag?ncias banc?rias localizadas em cidades que fazem parte de duas microrregi?es do estado do Rio de Janeiro. A amostra foi composta por 58 funcion?rios, representando 84% (oitenta e quatro por cento) do universo pesquisado. Ao fim do estudo, de um modo geral, observou-se que existe uma percep??o favor?vel dos funcion?rios quanto a Qualidade de Vida no Trabalho na empresa pesquisada. Os resultados revelam que, dos pontos fortes pode-se destacar no crit?rio Integra??o Social na Organiza??o especialmente o indicador Relacionamento, e no crit?rio Relev?ncia Social da Vida no Trabalho, o indicador Imagem da Institui??o. J? os indicadores que merecem melhor aten??o est?o relacionados com os crit?rios da Compensa??o Justa e Adequada, especificamente na quest?o da Remunera??o Adequada, e tamb?m no crit?rio Condi??es de Trabalho, especialmente nas quest?es da Jornada de Trabalho, Carga de Trabalho e Estresse.