隨著全球化營運的佈局以及企業追求時效與速度的壓力下、企業開始重視其上游、下游廠商之快速反應與連結性、以能及時提供對企業有利的資訊以提供全球化的競爭力。由全球供應鏈協會(Supply Chain Council)所提出的SCOR(Supply Chain Operations Reference-model)，主要強調提升企業現有流程並整合其類似產業之管理活動與資訊系統以達到未來最佳化之供應鏈管理模式。此外近年來VIC所提倡的協同商務之新發展模式CPFR®（Collaborative Planning、Forecasting、Replenishment---協同、規劃、預測、補貨），是以全方位的思維與協同合作方式，來為供應鏈中的各企業夥伴降低供應鏈成本，增加整體利潤；其目標為藉由共同務實的方法，以提高內部企業合作的利益。 近來國外各大製造商紛紛推行CPFR前導作業(Pilot project)， 國內企業如中環(CMC)、力山集團(Rexon)也開始通行CPFR各項流程活動，但由於CPFR目前的指示書(Roadmap)與其九大步驟只分別對於導入流程有統略性的解釋，並無詳細導入流程步驟解釋，這使得企業導入CPFR®時需要花費長時間了解其CPFR之精隨。 有鑑於此，本研究透過文獻探討彙整的方式，以瞭解企業成功導入CPFR之方法，；接著，利用模式推導方式，並結合SCOR企業流程模式與CPFR協同商務模式，提出適合企業導入CPFR商業流程模式之參考模式及建議，將其參考模式針對個案公司之情境作流程上的模擬 ； 再者本研究將以製造業為例，對事先選定之個案公司透過深入訪談、實際觀察、企業內部文件及檔案資料收集方式，輔以非結構化問卷進行個案研究 ； 最後，對此個案研究所得之結論與參考模式模擬之結果，以供未來國內企業導入CPFR之參考。 / Under the trend of globalize marketing, business firms are facing the challenges of operation efficiency and speed. Enterprises starting to get more attention on the capabilities of upper and lower-stream partners, abilities like quick response, connectivity and able to provide useful information for the company to gain greater advantage on globalize market. The SCOR (Supply Chain Operations Reference-model) from Supply Chain Council provided the integration of supply chain management activities, which includes current business activities, business process activities and IT enabling activities. Furthermore, VIC advocated a new collaborative SCM model CPFR (Collaborative Planning, Forecasting, and Replenishment) to decrease costs and increase sales by putting all members of partner in supply chain in a collaborative environment. Concerning on the CPFR deployment we have found that CPFR only provided a general process model, no further explanation on each process function and lack of specific detail activities. Therefore deployment of CPFR sometimes occur difficulty. In order to realize the critical factors for a company to successful deploys CPFR, several literature reviews were conducted in this thesis. In this research, we tend to develop an implementation methodology that contains both spirits from SCOR process model and CPFR collaborative model. Furthermore, this methodology will be test and verify in real-case process simulation in order to adjust our reference model from real case situation. At last, research results such as 1) Industrial CPFR implementation reference model, 2) Current state of domestic CPFR deployment, 3) Environmental factors between overseas and domestic CPFR deployment and 4) Key successful factors to be implement CPFR for domestic companies, will be generate for future domestic CPFR deployment.

The lack of practical methodologies to guide and integrate the strategic and operational organizational efforts toward a systematic e-business strategy is hindering the effective use of the e-business model. This paper offers a Baldrige-based rapid assessment implementation methodology (RAIM) approach toward integrating the different facets of e-business.

With the rapid advance of information technology (IT), many organizations are implementing IT to enhance their business processes efficiency intra- and inter-organizations. Prior to deploying the appropriate IT, conducting business process reengineering (BPR) has been considered to be the most important first step. Over the past two decades a considerable effort has been made in BPR implementation in practice. However, the detailed guideline for the BPR implementation is lacking. To alleviate the forgoing problem, the A-company was chosen for this study which had undergone the BPR implementation with the help of two well-known consultant firms. We followed the case study method to investigate what activities were performed when the A-company implemented BPR, how consultants interacted with the A-company in these activities, what input and output were needed, and what methods or models they used during each BPR step. Finally we proposed a comprehensive methodology which has detailed guideline for BPR implementation. With this proposed methodology, the implementing organization can have better understanding and preparation for BPR implementation, and thereby enhance the efficiency and effectiveness of BPR implementation.

For many medium and small enterprises, ERP (Enterprise Resource Planning) has been a mature solution as a main application system. It is not only to support organizational internal operation but also business between corporations. However, this solution is usually complicate and expensive. Prior research has indicated that about three quarters of the attempted ERP projects turned out to be unsuccessful. A common problem encountered in adopting an ERP package has been the issue of project delay. In many cases, lack of project auditing is the main reason for project delay. This study proposes a methodology, enhanced from Wu (2008) and integrates it with auditing to address the above problem. The enhanced methodology includes eight steps: Implementation Plan, Monitor, Training, Operation Analysis, Solution plan, System tailoring to ready, Pilot Run, Officially online and efficiency evaluation. Three cases are used to demonstrate the usability of proposed methodology. It helps to identify and resolve the potential problems for each ERP implementation process systematically and thereby increase the probability of ERP implementation success.

Mining equipment are becoming very sophisticated and complex. At the same time, mining companies modernise its operation by increased mechanisation and automation (Dhillon, 2008). That requires well-developed and planned maintenance strategy. A proper maintenance strategy and appropriate maintenance actions, are essential to keep equipment safe & reliable, decrease the overall costs, and it helps to eliminate workplace hazards. Maintenance strategies and maintenance actions, in turn, are changed and developed more than any technology (Moubray, 1997). Changing and developing of the maintenance can be due to many factors, perhaps due to the complexity of the systems or due to the development of the technology. One of the best research (developed technology) that has been done in this area is the research by Nowlan and Heap about Reliability Centered Maintenance (RCM) in 1978. RCM is defined as, “a zero-based, structured process used to identify the failure management strategies required to ensure an asset meets its mission requirements in its operational environment in the safest and cost – effective manner” (Regan, 2012). The RCM is one of the best powerful asset management strategies. RCM can be applied to any asset, nuclear power plant, aeroplane, or truck ship. According to (Nowlan & Heap, 1978), the main goal of implementation an RCM process is to provide the stated function of the facility with required reliability and availability at the lowest cost. In this master thesis, an RCM analysis process has been described in details. Moreover, two types of implementation approaches of an RCM analysis process have also been described. The intention of describing these two approaches is to see what the differences between them are and which one can be recommended for using in mining. The first approach is according to (Hinchcliffe & Smith, 2004) and the second approach is according to (Regan, 2012). Moreover, in this master thesis, there are also two case studies that have been analysed. The intention of analysing these two case-studies is to see how the RCM has been implemented. As a result of the research carried out in this master thesis, some basic streamline RCM analysis process has been recommended for using in mining. This recommended RCM analysis process could be applicable to be used in every industry section. The result of this work can be summarised that RCM is an applicable tool which can be used in mining for selecting the right maintenance approach for different equipment, systems or subsystem. RCM analysis process is discussed from different perspective. In the discussion, the misconceptions about the implementation of an RCM analysis process have been discussed. Altogether, Reliability Centered Maintenance is one of the most powerful asset management strategies that can be used in every industry section. If the RCM is applied by right people and by the right way, the result can be profitable for the mining companies.

The implementation of electronic records management is a challenging task due to the resources it requires and most importantly because it requires a substantial change in the methodology to be used for electronic rather than analog records. Universities in North America have struggled with electronic records management for the last two decades because most records practitioners have neglected this methodology paradigm shift created by the arrival of electronic records. Given the great significance of universities in their societies, it is important that they manage electronic records effectively. It seems a bit odd that universities have not developed adequate responses to the challenge of managing electronic records since many are heavily funded by governments and must comply with multiple regulations that obligate them to manage their records well. Moreover, universities have been the source of much academic research into digital records issues and have access to this expertise, and familiarity with the issues. They also have a long tradition of archival programs for analog records. This thesis analyzes the causes for delayed implementation of electronic records management (eRM) best practices in certain North American universities in Canada and the United States. It concludes that the main cause is failure to adopt the guiding principles of the ISO (International Organization for Standardization) Records Management (RM) standard 15489: 2001 and the methodologies associated with it.

The implementation of electronic records management is a challenging task due to the resources it requires and most importantly because it requires a substantial change in the methodology to be used for electronic rather than analog records. Universities in North America have struggled with electronic records management for the last two decades because most records practitioners have neglected this methodology paradigm shift created by the arrival of electronic records. Given the great significance of universities in their societies, it is important that they manage electronic records effectively. It seems a bit odd that universities have not developed adequate responses to the challenge of managing electronic records since many are heavily funded by governments and must comply with multiple regulations that obligate them to manage their records well. Moreover, universities have been the source of much academic research into digital records issues and have access to this expertise, and familiarity with the issues. They also have a long tradition of archival programs for analog records. This thesis analyzes the causes for delayed implementation of electronic records management (eRM) best practices in certain North American universities in Canada and the United States. It concludes that the main cause is failure to adopt the guiding principles of the ISO (International Organization for Standardization) Records Management (RM) standard 15489: 2001 and the methodologies associated with it.

The thesis focuses on methodology of information system implementation in a small company. The aim of this thesis is to develop methodology for implementation of information system that will be used by consultants of Iteron company. Implementation of business information system is a very complicated project. According to research, 60-80% of projects fail. In theoretical part, key success factors for implementation are identified. Existing methodologies from business cases and methodologies of established IS vendors are examined next. Theoretical part ends with description of necessary methods of project management and business analysis. Paper terminates with resulting methodology for implementa-tion for use in our company.

The topic of this thesis is change management. A summary of the topic is made in the first part of this thesis so that a reader has the theoretical background to read further. In the second part, the author describes five most important change management methods. These methods are described, analyzed and compared to one another. Five hypotheses about the most influential factors to the outcome of a change project were created out of the analysis. These hypotheses cover the entire span of a typical change project and are tested in the practical part of this thesis. The practical part of the thesis relies on a thorough case studies analysis and interviews. By analyzing the case studies and the interviews, the author was able to judge the validity of set hypotheses and create a set of recommendations for future change projects. These recommendations are based on many real situations and therefore are valuable for future reference. The role of information technology in change management is also emphasized at the end of the thesis.

The Master thesis deals with the analyzing of the actual metodology of information system (thereinafter IS) implementation and the creation of a new more effective methodology that would prevent the repetition of the indentified deficiency. Despite the diversity of individual customers and their requests concerning the IS implementation and modification, it is necessary to apply the procedural approach during the generation of projects. The implementation methodolgy is thus defined by the description of the particular processes of IS implementation.