This research study proposed to view a remote service delivery system from three distinct perspectives: connected home environments (user perspective), remote service delivery platform (service enabler), and remote service providers (service provider perspective); to establish a holistic view on the requirements of remote service provision to connected home environments. A reference architecture for remote service provision based on the proposed views has been devised, which provides built-in support for an “On-Demand” operating model and facilitate “Freedom of Choice” via different levels of interoperability.

Abstract The impact of technology has been rapidly changing the economy and environment in these past two decades. Both manufacturing and service companies which intend to maintain the viability of their organizations have to adapt in such an environment. For a long time, services have been perceived as being technologically backward and to take little initiative with respect to innovate. In general services were presumed to be laggards in adopting new technology, and to be largely passive adopter of major innovations; however, it was recognized that there are some exceptionally dynamic services – such as telecommunications. Service sector firms play important roles in innovation, not the least in the creative use and diffusion of technologies; but also serve as important sources and agents for the transfer of technological and organizational knowledge to all sectors. In innovation, knowledge plays a big role in gaining competitive advantage. There is a more fundamental need to understand how organizations create new knowledge in order to produce new products or services. Hence, the need – organizational knowledge – is growing in this turbulent economy of accelerated technological change. To create knowledge in an organization usually lies in an individual’s knowledge. This is called as tacit knowledge and is a significant point to innovate. Nonaka and Takeuchi (1995) had pointed out that an individual knowledge gets articulated and amplified into and throughout the organization. Moreover, there is a one way to bring about continuous innovation is to look outside and into the future, anticipating changes in the market, technology, competition, or product. The service sectors have been innovating gradually in Indonesia and Taiwan, particular in telecommunications after liberalized. In 2002, the Indonesia’s economy grew 3.66 percent from the previous year which the highest growth occurring in the transportation and communication sectors by 7.83 percent. In addition, the telecoms sector in Taiwan will contribute 63.1 billion new Taiwan dollars (1.9 billion US dollars) to Taiwan’s GDP annually over the next five years when the telecommunication market is fully liberalized. In this study will discuss about the innovation of cellular telecommunication services in Indonesia and Taiwan. By analyzing the service innovation process in MMS and Video Streaming from Indosat and Chunghwa, to figure out: 1. Where the new innovation concept comes from; 2. How they define theirs customer interface; and 3. How they develop theirs employees’ skills to deliver service. We also examine the linking between the company background and innovation. This could be their establishment time, objectives, macro economy point of view, and so on. It might be crucial points to encourage them to innovate. Key Words: service innovation, telecommunications service, innovation process / The impact of technology has been rapidly changing the economy and environment in these past two decades. Both manufacturing and service companies which intend to maintain the viability of their organizations have to adapt in such an environment. For a long time, services have been perceived as being technologically backward and to take little initiative with respect to innovate. In general services were presumed to be laggards in adopting new technology, and to be largely passive adopter of major innovations; however, it was recognized that there are some exceptionally dynamic services – such as telecommunications. Service sector firms play important roles in innovation, not the least in the creative use and diffusion of technologies; but also serve as important sources and agents for the transfer of technological and organizational knowledge to all sectors. In innovation, knowledge plays a big role in gaining competitive advantage. There is a more fundamental need to understand how organizations create new knowledge in order to produce new products or services. Hence, the need – organizational knowledge – is growing in this turbulent economy of accelerated technological change. To create knowledge in an organization usually lies in an individual’s knowledge. This is called as tacit knowledge and is a significant point to innovate. Nonaka and Takeuchi (1995) had pointed out that an individual knowledge gets articulated and amplified into and throughout the organization. Moreover, there is a one way to bring about continuous innovation is to look outside and into the future, anticipating changes in the market, technology, competition, or product. The service sectors have been innovating gradually in Indonesia and Taiwan, particular in telecommunications after liberalized. In 2002, the Indonesia’s economy grew 3.66 percent from the previous year which the highest growth occurring in the transportation and communication sectors by 7.83 percent. In addition, the telecoms sector in Taiwan will contribute 63.1 billion new Taiwan dollars (1.9 billion US dollars) to Taiwan’s GDP annually over the next five years when the telecommunication market is fully liberalized. In this study will discuss about the innovation of cellular telecommunication services in Indonesia and Taiwan. By analyzing the service innovation process in MMS and Video Streaming from Indosat and Chunghwa, to figure out: 1. Where the new innovation concept comes from; 2. How they define theirs customer interface; and 3. How they develop theirs employees’ skills to deliver service. We also examine the linking between the company background and innovation. This could be their establishment time, objectives, macro economy point of view, and so on. It might be crucial points to encourage them to innovate. Key Words: service innovation, telecommunications service, innovation process

Cook-Chill Foodservice System was a new alternative foodservice system in the 1960s. Food items in Cook-Chill Foodservice Systems are prepared and chilled in advance of service, stored in inventory, and then rethermalized before consumption. The purpose of this research was to evaluate Cook-Chill Systems from the foodservice manager's view. The objectives of this study were to: (1) identify effects, advantages and disadvantages, and decision making factors for selection Cook-Chill Systems as perceived by managers, and (2) determine if the demographics influence managers' assessment. A survey questionnaire was used to collect current information of Cook-Chill Systems. One hundred thirty-four surveys were mailed nationwide to foodservice managers with 95 (71%) valid responses. Data were analyzed from the 74 respondents who currently used Cook-Chill Systems. The results indicated that the perceived meal quality, quantity control and personnel satisfaction was equal or better, and labor cost was decreased and equipment cost increased were most often reported by managers in comparing Cook-Chill Systems with prior systems. Managers identified seven advantages: good working conditions, high productivity, labor savings, consistent quality food, good quantity control, nutrient retention, and safety. One perceived disadvantage was high capital cost of equipment. The five most often cited factors for selection of Cook-Chill Systems were labor savings, good working conditions, consistent quality food, safety, and high productivity. Factors most often cited for not selecting Cook-Chill Systems were the limited menu and types of products produced, complaints of bad food, and high capital cost. Most Cook-Chill Systems have been installed in the past ten years with previously centralized production flow. Cook-Chill Systems accommodated small to large numbers of meals with both blast chiller and tumbler chiller equipment and many reheating methods. Half of the managers were involved in choosing, designing or implementing Cook-Chill Systems. Four significant outcomes were: (1) microbiological control was the highest of meal quality contributes; (2) manager satisfaction was higher than customer and employee satisfaction; (3) meal quality and personnel satisfaction differed among reheating methods; and (4) management experience for design or implementation influenced managers' willingness in choosing these systems again. Four recommendations were drawn from this research. Recommendations were: (1) studies to identify factors contributing to success of reheating methods, (2) standard models for cost recording, (3) approaches to analyze capital cost, create menu items, and find causes of food quality complaints, and (4) a Cook-Chill Information Center to share knowledge and support the further development of Cook-Chill Systems. / Graduation date: 1991

Context. In recent years there is a rapid increase in demand for cloud services, as cloud computing has become a flexible platform for hosting micro services over the Internet.~Micro services are the core elements of service oriented architecture (SOA) that facilitate the deployment of distributed software systems.  Objectives. This thesis work aims at developing a typical service architecture to facilitate the deployment of compute and I/O intensive services. The thesis work also aims at evaluating the service times of these services when their respective sub services are deployed in heterogeneous environments with various loads. Methods. The thesis work has been carried out using an experimental test bed in order to evaluate the performance. The transport level performance metric called Response time is measured. It is the time taken by the server to serve the request sent by the client. Experiments have been conducted based on the objectives that are to be achieved. Results. The results obtained from the experimentation contain the average service times of a service when it is deployed on both virtual and non-virtual environments. The virtual environment is provided by Docker containers. They also include the variation in the position of their sub services. Conclusions. From results, it can be concluded that the total service times obtained are less in the case of non-virtual environment when compared to container environment.

This study investigated the levels of involvement in service-learning programs and activities in 4-year public colleges and university that held membership in the Southern Association of Colleges and Schools (SACS).

In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countries. In addition, there is little research on established service quality measures pertaining to the mass service domain. This dissertation applies Rusbult's investment model of relationship commitment and examines its psychological impact on the commitment level of a customer towards a service in two economically diverse countries. In addition, service quality is conceptualized as a hierarchical construct in the mass service (banking) and specific dimensions are developed on which customers assess their quality evaluations. Using, PLS path modeling, a structural equation modeling approach to data analysis, service quality as a hierarchical third-order construct was found to have three primary dimensions and six sub-dimensions. The results also established that a country's national economy has a moderating effect on the relationship between service quality and investment size, and service satisfaction on investment size. This study is the first to conceptualize and use the hierarchical approach to service quality in mass services. Not only does this study build upon the investment model to provide a comprehensive decision model for service organizations to increase their return on investment but also, provides a congruence of work between service quality and the investment model in the management and decision sciences discipline.

The restructuring and reorganization of governmental organizations is a frequent occurrence in the human service sector. During the past decades, the literature has indicated that numerous states located throughout the nation have been reforming their human service delivery systems (Annie E. Casey Foundation; Frumkin, Imershein, Chackerian, & Martin, 1983; Polivka, Imershein, White & Stivers, 1981; Ragan, 2003; Ragan with Nathan, 2002; Rockefeller Institute for Government). In 2004, the Vermont Agency of Human Services (AHS) joined this trend and began a reorganization effort of its own. This dissertation examines one aspect of the larger restructuring effort: the creation of a Field Services Division (FSD) within AHS. The organization of the FSD included placement of key leadership positions, known as Field Services Directors in each of the 12 regions of Vermont. This new management structure was intended to provide AHS leadership at the local level, and assist with transformation of AHS’ human services delivery system towards a model of service integration. This study explores the perspectives of the policy executives and field directors who were charged with visioning and implementing human service reforms in Vermont. The research employs a mixed-method, user-focused evaluative case study and survey approach (Patton, 2002; Russ-Eft & Preskill, 2001) to examine the organizational change strategies, processes, and perceived outcomes related to the FSD initiative. Findings indicate there have been successes and challenges associated with the initiation of a FSD within AHS. While field directors were designated as agents of change, data suggests that without further structural and system supports, service integration will not be easily achieved. Service coordination, consumer participation and development of community supports appear to offer the most promising practices in improving outcomes. This study also reveals that a local level of leadership offers promise in devising and implementing policy changes to improve human service delivery. The study informs future evaluations about the opportunities, challenges and paradoxes in human service reform efforts. The project contributes to the literature regarding organizational change and human service integration and suggests areas for future research. In addition, the analysis provides a framework to assist AHS in understanding the limitations and possibilities associated with this organizational change effort. Finally, it provides descriptive research with which to support continued improvement in the delivery of human services in Vermont. This dissertation research was supported by the Vermont Research Partnership; an endeavor which aims to study and improve the effectiveness of the collaborative, community-based initiatives of the Agency of Human Services, the Department of Education, the University of Vermont and the Vermont Association of Regional Partnerships.

In recent years there is a rapid increase in demand for cloud services, as cloud computing has become a flexible platform for hosting microservices over the Internet. Microservices are the core elements of service oriented architecture (SOA) that facilitate the deployment of distributed software systems. As the user requires good quality of service the response time of microservices is critical in assessing the performance of the application from the end user perspective.This thesis work aims at developing a typical service architecture to facilitate the deployment of compute and I/O intensive services. The work also aims at evaluating the service times of these service when their respective subservices are deployed in heterogeneous environments with various loads.The research work has been carried out using an experimental testbed in order to evaluate the performance. The transport level performance metric called Response time is measured. It is the time taken by the server to serve the request sent by the client. Experiments have been conducted based on the objectives that are to be achieved.The results obtained from the experimentation contain the average service times of a service when it is deployed on both virtual and non-virtual environment. The virtual environment is provided by Docker containers. They also include the variation in position of their subservices. From results it can be concluded that the total service times obtained are less in case of non-virtual environments when compared to container environment.

An overview of the role of the volunteer in the field of social work through the past, during the present, and looking to the future. The following observations may be made: 1. The volunteer--the citizen participant--was and is the main power behind the social welfare movement from the earliest days of recorded history to the present 20th century. 2. The role of the volunteer has always been one of service to his fellow man. 3. The volunteer when given an opportunity can turn in a fine piece of work; he is anxious and willing to work and cooperate. 4. The social agencies, whatever kind, case work, group work, community organization, public or private, large and small can benefit from intelligent and planned use of volunteers. 5. Planning, treatment and supervision are the tools by which an agency can best use volunteer services. 6. The volunteer because of his place in the community is a powerful source of interpretation for an agency, working both ways--interpreting the work by the agency to the community and interpreting the needs of the community to the agency. / Typescript. / "June 1950." / "Submitted to the Graduate Council of Florida State University in partial fulfillment of the requirements for the degree of Master of Arts under Plan II." / Advisor: Margaret C. Bristol, Professor Directing Paper. / Includes bibliographical references (leaves 27-28).

手稿本. / Thesis (M.A.)--香港中文大學. / Shou gao ben. / Includes bibliographical references. / Thesis (M.A.)--Xianggang Zhong wen da xue. / 前言 / Chapter 一 --- 舉選人---幕職州縣官 / Chapter 二 --- 舉改官 / Chapter 三 --- 舉知州、通判 / Chapter 四 --- 舉京、朝官 / Chapter 五 --- 舉文武階職有學、行、事功可資獎進者 / Chapter 六 --- 舉三司判官、勾當公事官、推勘官 / Chapter 七 --- 舉監司──轉運使、副使、判官、提刑、提舉、管勾、勾當公事諸官 / Chapter 八 --- 舉羣牧判官、監牧、勾當公事及諸監官吏 / Chapter 九 --- 舉臺諫 / Chapter 一○ --- 舉自代 / Chapter 一一 --- 舉刑不詳覆官、審刑院詳議官、大理寺詳斷官、檢法官、法直官 / Chapter 一二 --- 舉館閣 / Chapter 一三 --- 舉學官 / Chapter 一四 --- 舉兵武之職 / Chapter 一五 --- 舉侍從官 / Chapter 一六 --- 十科舉士