Abstract In response to the challenges of the globalized knowledge economy as well as the fierce competition from the global society, Bureau of Employment and Vocational Training, Council of Labor Affairs, Executive Yuan, referred to the foreign manpower training policies and developed Taiwan TrainQuali System Scorecard fairly suitable for our national enterprise so as to create the economic peak in Taiwan. It has been still unknown if Taiwan TrainQuali System Scorecard had a significant effect on the organizational performance since Bureau of Employment and Vocational Training, Council of Labor Affairs, commenced the application of Taiwan TrainQuali System Scorecard in 2005. Accordingly, the purposes of this study lied in 1) to study if the adoption of TTQS (Taiwan TrainQuali System) had a significant effect on the organizational performance, 2) to make a differential analysis on the organizational performance generated due to different industry category, and 3) to make a differential analysis on the organizational performance generated due to different employee characteristics. This study sample included Phoenix Tours in the service industry, Sheng Yu Steel Co., LTD in the manufacturing industry, as well as Orient Semiconductor Electronics, LTD in the high-tech industry. This study delivered 580 copies of questionnaires to the employees of Phoenix Tours, Orient Semiconductor Electronics, LTD and Sheng Yu Steel Co., LTD. The effective samples were 354 copies. The founding was described as follows by means of reliable analysis, factor analysis, ANOVA and t-test. 1. The adoption of TTQS had a positively significant rise in the organizational performance. 2. The employees in the service industry had a significantly more positive opinion over the organizational performance after adopting TTQS than those in the manufacturing and service industries. 3. The approval in the increase of the organizational performance after the adoption of TTQS was significantly different due to the different employee characteristics.

The aim of the thesis is to describe the Czech retail industry and the practice used in the category management. The work compares and evaluates the current state of the ice-cream category management in different retail chains and recommends changes for the next ice-cream season for one of the retailers. The description of the retail industry and the introduction set the background for the thesis and the explanation of the continuous category management provides the framework for the analysis. The empirical part conducts the category planning step by step. The key parts are category assessment and category scorecard, which benchmark different stores in terms of assortment, display, price, and promo. Finally recommendations and conclusions are derived from the analysis to improve the category performance.