There are enormous benefits for any organisation from practising sound records management. In the context of a public university, the importance of good records management includes: facilitating the achievement the university’s mandate; enhancing efficiency of the university; maintaining a reliable institutional memory; promoting trust; responding to an audit culture; enhancing university competitiveness; supporting the university’s fiduciary duty; demonstrating transparency and accountability; and fighting corruption. Records scholars and commentators posit that effective recordkeeping is an essential underpinning of good governance. Although there is a portrayal of positive correlation, recordkeeping struggles to get the same attention as that given to the governance. Evidence abounds of cases of neglect of recordkeeping in universities and other institutions in Sub-Saharan Africa. The apparent absence of sound recordkeeping provided a rationale for revisiting some universities in South Africa and Malawi in order to critically explore the place of recordkeeping in an organisation’s strategy in order to develop an alternative framework for managing records and documents in an era where good governance is a global agenda. The research is a collective case study in which multiple cases are used to critically explore the relationship between recordkeeping and governance. As qualitative research that belongs in the interpretive tradition of enquiry, it is not meant to suggest prescriptive solutions to general recordkeeping problems but rather to provide an understanding of the challenges and opportunities that arise in managing records and documents in the world of governance, audit and risk. That is: what goes on in the workplace; what are the problems; and what alternative approaches might address any existing problem situations. Research findings show that some institutions are making good use of their governance structures and other drivers for recordkeeping to put in place sound recordkeeping systems. Key governance structures and other drivers for recordkeeping identified include: laws and regulations; governing bodies; audit; risk; technology; reforms; and workplace culture. Other institutions are not managing their records and documents well despite efforts to improve their governance systems. They lack recordkeeping capacity. Areas that determine recordkeeping capacity include: availability of records management policy; capacity for digital records; availability of a records management unit; senior management support; level of education and training of records management staff; and systems and procedures for storage, retrieval and dispositions of records. Although this research reveals that the overall recordkeeping in the selected countries has slightly improved compared with the situation other researchers found a decade ago, it remains unsatisfactory and disjointed from governance. The study therefore proposes governance recordkeeping as an approach to managing records and documents in the world of governance, audit and risk. The governance recordkeeping viewpoint considers recordkeeping as a governance function that should be treated in the same manner as other governance functions such as audit and risk management. Additionally, recordkeeping and governance should be considered as symbiotic elements of a strategy. A strategy that neglects recordkeeping may not fulfil the organisation’s objectives effectively.

The study seeks to explore the use of electronic information resource in the University of Fort Hare (UFH) Library. The objectives of the study are to determine factors that influence acquisitions of electronic information resources at UFH library, to find out the user’s responses to electronic information resources in the library and identify the challenges faced by UFH library regarding the usage of electronic information resources. The literature review was conducted through an acquisition of electronic information resources in academic libraries, collection development policies of academic libraries in South Africa and application of electronic information resources within South Africa and globally. The study is based on Diffusion of innovation (DOI) theory. The study adopted qualitative and quantitative approaches, and the non-probability sampling-Quota sampling was used for students and purposive sampling technique for librarians and academics. The data was collected with self-administered questionnaires and document analysis. The study found that academics were not fully involved in the acquisition of the library electronic information resources; therefore, there is a lack of communication about the acquisition of electronic resources. The study further reveals that there is usage of electronic information resources; however, there are library users who prefers to use search engines such as google, yahoo etc. It was also identified that there are two important barriers that hinder the use of electronic information resources, i.e. physical and personal barriers. The study recommends that University of Fort Hare library should consider including e resources in the collection development policy. It is also recommended that the library online training/tutorials must be installed on the library website to increase the usage of e-resources. In order to stay relevant and visible, librarians should embrace new opportunities and go beyond the comfort zone of traditional librarian principles.

published_or_final_version / Business Administration / Master / Master of Business Administration

This thesis describes research which explores the importance and feasibility of involving older people as equal partners in the creative design of digital devices for an ageing population. In exploring this topic, I have carried out two preliminary studies, a pilot study and a major empirical study. Firstly, I invited three groups of people, including very old people, active older people and postgraduate students, to evaluate a mock-­‐up model of an interactive device intended for older people that was designed using a standard design process. The results of this study suggested that products without an adequate contribution from older people would not always meet their needs. Secondly, I carried out observations of very old people, active older people, and young designers to identify factors that influence the way in which both older people and young designers can be involved in the creative design process. These factors included experiences with technology, processes and approaches currently applied with older people and designers, factors that stimulate or inhibit creativity, and practical constraints such as health issues. The results of these observations fed into the design of a pilot study, where I tested the content of a creative design process and a procedure for analysing data for the main empirical study. The main study involved three creative workshops where the same creative methods were employed with different sets of people: young designers, mixed groups (with older people and designers) and older people only. The results show that older people are able to participate in a creative design process; however, certain practical constraints have to be taken into account. Also, older people perform better when they work together with designers. Finally, the mixed groups with older people, who have relevant life experiences, and designers, who are familiar with the newest technology, may be more suitable for designing appropriate products for the older population.

Advances in ubiquitous computing have resulted in changes to the way we access and use everyday applications, e.g. reading mail and booking tickets. At the same time, users interact with these applications in a variety of ways, each with different characteristics, e.g., different degrees of bandwidth, different payment schemes supported and so on. These are highly dynamic interactions, as some of the applications might become unavailable (either temporarily or permanently) or their behaviour may change. As the user has to deal with a large number of proactive and dynamic applications every day, he will need a personal assistant that possesses similar characteristics. The agent paradigm meets this requirement, since it exhibits the necessary features. As a result, the user will provide its personal agent assistant with a goal, e.g. I need a smartphone which costs less than three hundred pounds, and the agent will have to use a number of applications offering information on smartphones so that it finds the requested one. This, in turn, raises a number of issues regarding the organisation and the degrees of access to these services as well as the correctness of their descriptions. In this work, we propose the organisation of applications around the concept of artificial agent societies, to which access would be possible only by a positive evaluation of an agent's application. The agent will provide the Authority Agent with the role it is applying for and its competencies in the context of a protocol, i.e., the messages that it can utter/understand. The Authority Agent will then check to see if the applicant agent is a competent user of the protocols; if yes, entry is granted. Assuming that access is granted, the next issue is to decide on the protocol(s) that agent receives. As providing the full protocol will cause security and overload problems, we only need to provide the part required for the agent to play its role. We show how this can be done and how we can repair certain protocols so that they are indeed enactable once this role decomposition is performed.

The Indonesian Air Force has utilized computers in its administration as early as 1990. The computers, however, have not yet been optimized to support inventory management in aircraft maintenance operations, especially for the helicopter fleet. The processes for materials procurement to support the maintenance operations still rely heavily on the services of intermediaries'. Even though the Air Force has already adopted the Automatic Logistic Management System (ALMS), this has several weaknesses in supporting the material procurement processes. The objective of this study is to propose the implementation of the Material Requirement Planning (MRP) method to improve inventory management in the Air Force's helicopter fleet. It is hoped that by implementing the MRP, the Air Force can get the right materials in the right amount at the right time without imposing unnecessary costs by minimizing the roles of the intermediaries. The implementation of MRP, however, cannot be done without redesigning the business process in material acquisition and transforming it to an IT-enabled business process. Therefore, this study also discusses the Business Process Reengineering (BPR) concept in order to support the implementation of the MRP. / Indonesian Air Force author.

The movement towards a Network Centric environment is changing the requirements for network management. The ability to quickly adapt to changing conditions is crucial to the success of joint forces; Information Technology systems are critical enablers of that flexibility. The challenge facing managers today is to provide robust, integrated, secure, and interoperable information systems and networks; a challenge that has never been more demanding than it is today. As the components of the DoD continue their transformation efforts, it is important to look to successful organizations for management techniques to aid in providing effective and efficient IT services. This thesis will explore current management trends such as outsourcing, the Information Technology Infrastructure Library (ITIL), Real Options, Business Process Reengineering (BPR), and Knowledge Value Added (KVA) to determine their possible impact on the manner in which the DoD manages their IT services. / US Marine Corps (USMC) author.

Approved for public release; distribution is unlimited / Multinational humanitarian and military efforts such as those seen in Somalia, Kosovo and Afghanistan are known as Complex Humanitarian Emergencies. These types of emergencies are complex and difficult to operate in because they contain political, military and humanitarian considerations. The various actors responding to a CHE can be divided into two distinct groups - military and civilian. Each of these groups needs the other to effectively respond to the crisis. Thus communication, collaboration and coordination are critical. Technology can play a significant role to enable information sharing between the various participants during CHEs. This thesis documents the continued development of a collaborative, Information Technology-based, operation support system designed to facilitate information sharing at the field/tactical level during CHE and Peace Operations. The operational support system was designed in the context of a Tactical Humanitarian Relief Habitat and will undergo a technical evaluation in a simulated CHE/Peace Operations environment. The end state of our research will result in recommendations for continued development of a habitat designed for utilization in the Civil Military Operations enter of a CHE or Peace Operation. / Major, United States Marine Corps / Captain, United States Marine Corps

Thesis (Ph. D.)--State University of New York at Binghamton, School of Management, 2006. / Includes bibliographical references.

Thesis (Ph.D.(Construction Economics)) -- University of Pretoria, 2003. / Abstract in English. Includes bibliographical references.