Made available in DSpace on 2016-04-28T20:19:16Z (GMT). No. of bitstreams: 1 2006- Carolina Ismaelita Mazza Ribeiro.pdf: 258356 bytes, checksum: bdda4648dfe825d7d0d8e4ff5de6d8bf (MD5) Previous issue date: 2006-08-31 / This work analyzes telecom industry s organizational culture, perception of justice and commitment. It debates the organizational culture construction through sharing of strategies by leaderships, based on the agreement of the commitment and justice perception among the members of the analyzed group. Quantitative research with multidiversified analysis was applied, present in the techniques cited by Hair (1987), through a socio-cultural questionnaire, three questionnaires with Likert scale of five points: External integration techniques (Ferreira and others, 2002), Perception of justice (Colquitt, 2001) and affective commitment (Allen and Meyer, 1991). To analyze the organizational culture and focus of the collaborators, external integration techniques questionnaire of practical was used, that is, measuring the cohesion degree of external survival questions as one of the questions that the organizational culture as proposed by Schein (2001). The research was made in two distinct areas in order to compare and validate hypotheses. The independent variables of the questionnaires with Likert scales were compared to the dependent variables to verify the relation among commitment, justice and the organizational culture through the variance of the total averages of the answers. The research resulted in the confirmation of the variable relation: Perception of justice and Commitment; disassociation of the external integration techniques with the organization s members commitment levels. It concluded that higher the perception of the justice, the greater will be the affective commitment. However the commitment is not directly related to the sharing of organization strategies. / Este trabalho analisa a cultura organizacional, a percep??o de justi?a e comprometimento dos membros de uma organiza??o multinacional da ind?stria das telecomunica??es. Debate a constru??o da cultura organizacional atrav?s do compartilhamento da estrat?gia pelas lideran?as, baseado no entendimento das rela??es de comprometimento e percep??o de justi?a entre os membros do grupo estudado. A metodologia aplicada foi de pesquisa quantitativa com uma an?lise multivariada, dentro das t?cnicas citadas por Hair (1987), atrav?s de um question?rio s?cio-cultural, tr?s question?rios com escala de Likert de cinco pontos: Pr?ticas de integra??o externa (Ferreira e outros, 2002), Percep??o de justi?a (Colquitt, 2001) e Comprometimento afetivo(Allen e Meyer,1991). Para analisar a cultura organizacional e o foco dos colaboradores foi utilizado o question?rio de pr?ticas de integra??o externa, ou seja, medindo o grau de coes?o das quest?es de sobreviv?ncia externa como uma das quest?es da cultura organizacional conforme proposta de Schein (2001). A pesquisa foi feita em duas ?reas distintas para compara??o e valida??o das hip?teses. As vari?veis independentes dos question?rios com escalas de Likert foram comparadas entre as vari?veis dependentes, ?rea de cada colaborador, para verificar a rela??o entre o comprometimento, a justi?a e a cultura organizacional atrav?s da vari?ncia das m?dias totais das respostas. A pesquisa resultou na confirma??o da rela??o das vari?veis: Percep??o de justi?a e Comprometimento e, na desvincula??o das Pr?ticas de integra??o externas ao n?vel de comprometimento dos membros da organiza??o, conclu?do-se que quando maior for o n?vel de percep??o de justi?a, maior ser? comprometimento afetivo, por?m o comprometimento n?o est? diretamente ligado ao compartilhamento das estrat?gias da organiza??o.